Dispatcher

Sucrée; Town of Florida (NY); Hybrid; USD 35,000 - 50,000; Full time

Job summary

A technology service provider is seeking a motivated individual for the Dispatcher role within their Security Operations Center. This entry-level position requires strong communication skills and a foundational understanding of IT systems. Responsibilities include monitoring security alerts, dispatching tickets, and providing administrative support. Candidates should have a high school diploma with preference for A+ Certification. Join a collaborative environment offering opportunities for growth. This is a full-time role with a hybrid work schedule based in Florida.

Qualifications

• Familiarity with help desk tools is a plus.
• Willingness to learn within a SOC environment.
• Experience in Help Desk Administration.

Responsibilities

• Monitor and triage security alerts and incident reports.
• Dispatch tickets to appropriate teams.
• Document all activities accurately in the ticketing system.

Skills

Strong verbal and written communication skills

Basic understanding of IT concepts

Detail-oriented with excellent organizational skills

Ability to multitask in a fast-paced environment

Education

HS diploma or equivalent

A+ Certification

Tools

Ticketing systems

Job description

UDT is a technology enabler that helps clients in major industries evaluate, architect, provide, secure, and manage technology on the go, in the rack and in the cloud. UDT provides flexible and interoperable services, including mobility, cloud, collaboration, data, cyber security and software and IT as a service. The company also provides technical, professional and managed services. This is a full-time role and we offer our team the flexibility of a hybrid work schedule.

This position is located on-site in Miramar, Florida.

Dispatcher

We are seeking a motivated and detail-oriented individual to join our Security Operations Center (SOC) as a Dispatch Analyst. The entry-level position is ideal for someone with strong communication skills and a foundational understanding of IT systems. You will play a key role in triaging and coordinating responses to security alerts and incidents.

Responsibilities:

• Monitor and triage security alerts, ticket queues, and incident reports
• Dispatch tickets and alerts to appropriate teams and follow up on resolution progress
• Document all activities clearly and accurately in the ticketing system
• Communicate effectively with technical teams, stakeholders, and external clients
• Escalate high-priority issues according to defined protocols
• Assist in daily SOC operations and provide administrative support as needed

Education/Experience:

• HS diploma or equivalent required.
• Specialized IT skill training/certification such as A+ Certification preferred
• Experience in Help Desk Administration

Required Knowledge, Skills, & Abilities:

• Strong verbal and written communication skills are a must
• Basic understanding of IT concepts (networking, systems, cybersecurity terminology, etc.)
• Familiarity with ticketing systems or help desk tools is a plus
• Ability to multitask and work efficiently in a fast-paced environment
• Detail-oriented with excellent organizational skills
• Willingness to learn and grow within a SOC environment

Preferred Requirement:

• Experience in a help desk, service desk, or IT support role (internships and school projects count)
• IT certifications (e.g., CompTIA A+, Network+, or Security+) are a bonus

What UDT offers you

Join us and be part of an inclusive, energizing, and collaborative environment. UDT is an Equal Opportunity Employer who is committed to workforce diversity. Qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation, disability, or national origin. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Employment is contingent upon successful completion of background and pre-employment drug screen. UDT is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status

UDT maintains a Drug-Free Workplace. As a condition of employment, all candidates selected for hire are required to successfully complete a pre-employment drug screening in accordance with our Drug-Free Workplace Program.