Dispatcher

Noratrans; St. Charles (IL); On-site; USD 42,000 - 65,000; Full time

Job summary

NORA is seeking a Transportation Coordinator to act as the central point for moving organs, procurement teams, specimens, and medical equipment nationwide. You will manage plans across ground and air, coordinate real‑time missions, and provide timely updates throughout the transport process.

Ideal candidates have strong communication, impeccable organization, and the ability to work in a fast-paced, 24/7 environment with strict confidentiality and regulatory compliance.

Qualifications

• High school diploma or GED required.
• Strong verbal and written communication in English.
• Proficiency with computers, Microsoft Office, and data-entry systems.
• Excellent organizational, multitasking, and time-management skills.
• Professional telephone and communication abilities.
• Strong critical thinking and sound decision‑making under pressure.
• Ability to work flexible schedules including weekends, holidays, and overtime.

Responsibilities

• Receive, prioritize, and verify transportation requests via phone, email, and dispatch systems.
• Develop and evaluate transportation plans across ground services and air options.
• Schedule and dispatch transportation providers; communicate mission requirements clearly.
• Monitor active transports and provide updates on delays, weather impacts, and schedule changes.
• Maintain professional relationships with transplant coordinators, transportation vendors, and healthcare partners.
• Exercise sound judgment while managing multiple concurrent missions and maintain confidentiality.

Skills

Verbal communication

Written communication

Typing speed 60 WPM

Computer proficiency

Microsoft Office

Data-entry

Organization

Multitasking

Time management

Professional phone skills

Decision making under pressure

Flexibility ( weekends/holidays)

Discretion/confidentiality

Education

High school diploma or GED

Tools

Microsoft Office

Dispatch software

Transportation management systems (TMS)

CAD systems

Job description

Position Summary

The organ transplantation process depends on precise, time-critical logistics. As a Transportation Coordinator at NORA, you will serve as the central coordination point for the movement of organs, procurement teams, specimens, and medical equipment nationwide. This role requires sound judgment, exceptional composure, and a commitment to operational excellence in support of a mission where timing can determine patient outcomes.

Operating within NORA's 24/7 dispatch center, the Transportation Coordinator serves as the primary point of communication between transplant programs, medical teams, transportation providers, and internal stakeholders. This position develops transportation plans across ground, commercial airline, and charter aircraft services, coordinates active missions in real time, and provides accurate, timely updates throughout the transportation process.

Essential Functions

• Receive, prioritize, and verify transportation requests through phone, email, and dispatch systems, ensuring all critical details are accurately documented.
• Develop and evaluate transportation plans across ground services, selecting the most efficient option based on client needs and operational timelines.
• Schedule and dispatch transportation providers, communicating mission requirements clearly to drivers and transport partners.
• Monitor active transports from initiation through completion, maintaining accurate documentation and providing timely updates regarding delays, weather impacts, and schedule changes.
• Maintain professional relationships with transplant coordinators, transportation vendors, and healthcare partners while delivering exceptional customer service under time-sensitive conditions.
• Exercise sound judgment while managing multiple concurrent missions and escal...
• Maintain confidentiality and ensure compliance with all applicable policies, procedures, and regulatory requirements.
• Perform other duties as assigned.

Required Qualifications

• High school diploma or GED required.
• Strong verbal and written communication skills in English.
• Strong keyboard skills with a minimum typing speed of 60 WPM
• Proficiency with computers, Microsoft Office applications, and data-entry systems.
• Excellent organizational, multitasking, and time-management skills.
• Professional telephone and communication abilities.
• Strong critical thinking and sound decision-making skills under pressure.
• Ability to work flexible schedules including weekends, holidays, and overtime as operational needs require.
• Successful background and drug screen; criminal charges and convictions may be considered if substantially related to the position.

Preferred Qualifications

• Experience in transportation dispatch, logistics coordination, medical transportation, emergency communications, healthcare administration, or call center operations.
• Experience coordinating ground and/or aviation transportation resources.
• Familiarity with transportation management systems, CAD systems, or dispatch software.
• Experience working in healthcare, emergency services, or other time-sensitive operational environments.

Work Environment

This position is primarily performed in a professional dispatch center and office environment operating 24 hours a day, 7 days a week. The role requires prolonged computer use and frequent communication via telephone, email, and dispatch software. Employees may be required to work weekends, holidays, extended shifts, or overtime to support operational demands.

Physical Demands

The physical demands described below are representative of those required to successfully perform the essential functions of this position.

Employees in this role must be able to:

• Sit for extended periods while working at a computer workstation.
• Frequently use hands and fingers to operate computers, keyboards, telephones, and other communication equipment.
• Communicate effectively in person, by telephone, and electronic communications.
• Read and interpret information displayed on computer monitors and other electronic devices.
• Maintain focus and exercise sound judgment while managing multiple priorities in a fast-paced, high-pressure environment.
• Work scheduled shifts including overnight hours, weekends, holidays, and extended hours as business needs require.