Dispatcher
Texas State University
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Job summary
Texas State University in San Marcos is seeking a Dispatcher to receive and prioritize emergency and campus communications, coordinating responding units and maintaining incident records.
The position requires strong multitasking, excellent customer service, and clear written and verbal communication. A high school diploma is required, with a preferred associate degree. Work includes 12-hour rotating shifts, nights and weekends, and access to TLETS.
Qualifications
- High school diploma or GED required.
- Ability to multitask in a fast-paced environment with accuracy.
- Strong customer service and interpersonal communication skills.
- Basic computer proficiency with multiple software/databases.
- Ability to make sound decisions under stress and remain calm.
- Clear verbal and written communication skills.
- Current TCOLE Telecommunicator License or ability to obtain within 1 year.
Responsibilities
- Receive and prioritize incoming calls for assistance.
- Track status and location of emergency personnel with software.
- Monitor alarms, cameras, and security systems and enter data.
- Handle calls from emergency phones and 911 systems.
- Gather information quickly and accurately for responders.
- Manage radio communications and coordinate police/university staff.
- Perform other related duties as required.
Skills
Education
Tools
Job description
- Must turn in a personal history statement and be able to pass a full background.
- Must pass a psychological exam and drug screening (as part of a conditional job offer).
- Ability to work 12-hour shifts, including nights, weekends, and holidays.
- Must secure and maintain access to TLETS.
- Ability to work rotating shifts including weekends and holidays.
Posting Information
Posting Number
Posting Number 2026752
Posting/Functional Title
Posting/Functional Title Dispatcher
University Pay Plan Title
University Pay Plan Title Dispatcher
Location
Location San Marcos
Department
Department UPD Communications/Records
Recruitment Type
Job Type
Job Type Full-Time
Funding Source
Funding Source Permanent
Monthly Salary
Monthly Salary $3,937.50 - $4,769.71
Job Category
Job Category Non-Exempt
Required Qualifications: Applicants must specifically address how they meet these required qualifications to meet the requirements of the position.
- High school diploma or GED equivalent.
- Demonstrated ability to effectively multitask in a fast-paced environment while maintaining accuracy and attention to detail.
- Strong customer service and interpersonal communication skills with the ability to interact professionally and courteously with students, faculty, staff, visitors, emergency responders, and the public.
- Basic computer proficiency and the ability to learn and utilize multiple software applications, databases, and communication systems simultaneously.
- Ability to make sound decisions, prioritize competing demands, and remain calm and composed during stressful and emergency situations.
- Ability to communicate clearly and effectively, both verbally and in writing.
- Current Texas Commission on Law Enforcement ( TCOLE ) Telecommunicator License or the ability to obtain certification within one (1) year of employment in accordance with state requirements.
- Associate degree or higher from an accredited college or university.
- Previous experience in public safety communications, emergency dispatch, law enforcement, fire, EMS , military, call center operations, or a high-volume customer service environment.
- Working knowledge of public safety communications principles, emergency response procedures, and computer-aided dispatch ( CAD ) systems.
- Knowledge of Texas Crime Information Center ( TCIC ), National Crime Information Center ( NCIC ), Texas Law Enforcement Telecommunications System ( TLETS ), and National Law Enforcement Telecommunications System ( NLETS ) policies and procedures.
- Knowledge of emergency medical dispatch ( EMD ) principles and protocols.
- Familiarity with security alarm monitoring, video surveillance systems, or other public safety technology.
- Knowledge of Texas State University policies and procedures, University Police Department General Orders, and Communications Standard Operating Procedures.
- Current Texas Commission on Law Enforcement ( TCOLE ) Telecommunicator License.
- Bilingual communication skills are desirable.
The Dispatcher is responsible for receiving and prioritizing incoming calls for assistance from the university and managing and directing responding units.
- Accurately track the status and location of emergency personnel using sophisticated computer software.
- Monitor and respond to alarms, including security access, fire alarm systems, security cameras, closed-circuit television, teletype, and TDD systems.
- Manage, monitor, and enter data specific to Open Fox.
- Handle calls for police or other university services, including those from emergency phones and 911 systems.
- Gather information swiftly and precisely.
- Manage radio communications and other information directed to police or university staff.
- Perform other related duties as required.
- Must turn in a personal history statement and be able to pass a full background.
- Must pass a psychological exam and drug screening (as part of a conditional job offer).
- Ability to work 12-hour shifts, including nights, weekends, and holidays.
- Must secure and maintain access to TLETS .
- Ability to work rotating shifts including weekends and holidays.
Job Open Date 08/26/2026
Job Close Date (posting closes at midnight)
Open Until Filled Yes
Normal Work Days
Normal Work Hours Start Rotating Shifts
Normal Work Hours End Rotating Shifts
Posting Notices Applicant must have a valid Texas Driver's License and be a driver in good standing with less than ten (10) points deducted for driving infractions as determined by the employer driving standards system., Applicant must pass the drug and alcohol test relevant to the job posting title requirements.
Texas State University is committed to a policy of non-discrimination and equal opportunity for all persons regardless of race, sex, color, religion, national origin or ancestry, age, marital status, disability, veteran status, or any other basis protected by federal or state law in employment, educational programs, and activities and admissions.
Employment with Texas State University is contingent upon the outcome of record checks and verifications including, but not limited to, criminal history, driving records, education records, employment verifications, reference checks, and employment eligibility verifications.
In accordance with federal law, all new employees must complete the Form I-9 and provide acceptable documentation verifying their identity and authorization to work in the United States. Texas State University participates in E-Verify, and employment is contingent upon the successful verification of work authorization. Employees are required to maintain valid work authorization to satisfy the conditions of Form I9 at all times during their employment and the university makes no implicit or explicit promises to financially support visa or permanent residency applications.
Join the Texas State Bobcat team and experience a career that offers more than just a job—it’s a path to a brighter future. As a Texas State employee, you’ll enjoy:
Exceptional Benefits: Comprehensive health insurance with 100% premium coverage for employees and 50% for dependents, starting on your first day.Generous Time Off: Enjoy vacation, holidays, sick leave, and more to maintain a healthy work-life balance.Wellness and Balance: Access a FREE wellness program, plus mother and family-friendly resources to support your personal well-being.Professional Growth: Explore a wide range of training, development courses, certifications, and educational support programs.Welcoming Campus: Become part of a vibrant Bobcat community with numerous social and professional networks.
Tuition Benefits: Take advantage of tuition support for yourself and for your dependent children, making higher education more accessible for your family.Retirement Security: Secure your future with TRS pension, retirement plans, and voluntary savings options with strong employer contributions.
At Texas State University, you’re not just an employee—you’re a valued member of a thriving and beautiful campus community. Start your journey with us today. https://www.hr.txst.edu/benefits.html
Required fields are indicated with an asterisk (*).
- * Do you have a High School Diploma or GED?
- Yes
- No
- * Can you demonstrate the ability to effectively multitask in a fast-paced environment while maintaining accuracy and attention to detail?
- Yes
- No
- * Do you have strong customer service and interpersonal communication skills with the ability to interact professionally and courteously with students, faculty, staff, visitors, emergency responders, and the public?
- yes
- no
- * Do you have basic computer proficiency and the ability to learn and utilize multiple software applications, databases, and communication systems simultaneously?
- Yes
- No
- * Do you have the ability to make sound decisions, prioritize competing demands, and remain calm and composed during stressful and emergency situations?
- Yes
- No
- * Do you have the ability to communicate clearly and effectively, both verbally and in writing?
- Yes
- No
- * Do you have a current Texas Commission on Law Enforcement(TCOLE) Telecommunicator License or the ability to obtain certification within one year of employment in accordance with state requirements?
- Yes
- No
- * Do you have an Associate Degree or higher from an accredited college or university?
- Yes
- No
- * Do you have previous experience in public safety communications, emergency dispatch, law enforcement, fire, EMS, military, call center operations, or a high-volume customer service environment?
- Yes
- No
- * Do you have working knowledge of public safety communication principles, emergency response procedures, and computer-aided dispatch (CAD) systems?
- Yes
- No
- * Do you have knowledge of Texas Crime Information Center(TCIC), National Crime Information Center (NCIC), Texas Law Enforcement Telecommunications System (TLETS), and National Law Enforcement Telecommunications System (NLETS) policies and procedures?
- Yes
- No
- * Do you have knowledge of emergency medical dispatch (EMD) principles and protocols?
- Yes
- No
- * Do you have familiarity with security alarm monitoring, video surveillance systems, or other public safety technology?
- Yes
- No
- * Do you have knowledge of Texas State University policies and procedures and the University Police?
- Yes
- No
- * Do you have a current Texas Commission on Law Enforcement (TCOLE) Telecommunicator License?
- Yes
- No
- * Do you have bilingual communication skills?
- Yes
- No
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