Dispatcher

FHLB Des Moines; San Francisco, Northern (CA, KY); Hybrid; USD 23,000 - 34,000; Full time

Job summary

Sysco is the global leader in foodservice distribution. The dispatcher in San Francisco fields driver and customer service calls, records delivery times and statuses, and supports the Transportation Department.

Responsibilities include coordinating pickups, reassigning drivers, adjusting routes, and addressing customer issues. A valid CDL may be required for emergency route relief; strong communication and organization are essential.

Qualifications

• High School Diploma or equivalent.
• Must maintain valid CDL in the event of emergency route relief.
• 3 years’ experience in a transportation/warehouse environment.
• Knowledge of delivery areas.

Responsibilities

• Gathers and records delivery time information from route drivers.
• Communicates with management and customer service on route driver locations and deliveries.
• Reviews delivery logs daily for accuracy and makes corrections as needed.
• Coordinates with purchasing on product pick-ups and driver assignments.
• Reassigns drivers to routes when others call out.
• Makes minor delivery route adjustments as needed.
• Addresses customer issues and directs calls to customer service.

Skills

Communication

Organizational skills

Education

High School Diploma

Job description

Company: US1120 FreshPoint San Francisco, Inc. Sales Territory: None Zip Code: 94587 Travel Percentage: 0 Compensation Range: $16.63 - $24.90 The compensation range provided is in compliance with state specific laws. Factors that may be used to determine your actual rate of pay include your specific skills, years of experience and other factors. You may be eligible to participate in the Company's Incentive Plan.

Benefits Information

For information on Sysco’s Benefits, please visit https://SyscoBenefits.com

Job Summary

The dispatcher is responsible for fielding incoming calls from drivers and customer service; gathering and recording delivery time information and delivery status on selected accounts. Assists with other functions required of the Transportation Department.

Responsibilities

• Gathers and records delivery time information from route drivers.
• Communicates with management and customer service on route driver locations as requested, deliveries that will not be made within delivery windows, and truck breakdowns.
• Reviews delivery logs daily for accuracy making corrections as needed.
• Works with purchasing department on all product pick‑ups, and assigning drivers to complete pick‑ups and return product and paperwork to receiving.
• Reassigns drivers to delivery routes when another driver calls out.
• Makes and communicates minor delivery route adjustments as needed.
• Addresses customer issues and directs calls to customer service as needed.
• Makes adjustments that will cause substantial disruption in a route or meeting delivery time windows.

Qualifications

• Education: High School Diploma or equivalent.
• Must maintain valid CDL in the event of emergency route relief.
• Experience: 3 years’ experience in a transportation/warehouse environment.
• Knowledge of delivery areas.

Professional Skills

• Good communication skills, both verbal and written, and professional manner when dealing with customers and customer service.
• Strong organizational skills and ability to multi-task in a stressful, fast-paced environment.

Physical Demands

• Regularly required to talk and hear.
• Ability to sit for extended periods.
• Must be able to use a computer terminal effectively, as well as other office equipment.
• Must be able to perform data entry functions continuously.

Overview

Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

Affirmative Action Statement

Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affinity Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law. This opportunity is available through Sysco Corporation, its subsidiaries and affiliates. Sysco is the global leader in selling, marketing and distributing food products to restaurants, healthcare and educational facilities, lodging establishments and other customers who prepare meals away from home. Its family of products also includes equipment and supplies for the foodservice and hospitality industries. With more than 71,000 colleagues, the company operates 333 distribution facilities worldwide and serves approximately 700,000 customer locations. For fiscal year 2022 that ended July 2, 2022, the company generated sales of more than $68 billion. Information about our Sustainability program, including Sysco’s 2022 Sustainability Report and 2022 Diversity, Equity & Inclusion Report, can be found at www.sysco.com.