Dispatcher

Norcal Rental Group, LLC; San Francisco (CA); On-site; USD 45,000 - 52,000; Full time

Job summary

Cresco Equipment Rentals and Peterson is seeking a Dispatcher to schedule drivers and organize the daily dispatch of equipment for the branch. You will coordinate with customers, branch personnel, and vendors to arrange transportation for normal and emergency needs and ensure accurate rental contracts.

The role requires knowledge of DOT/Federal Motor Carrier rules, GVW limits, and hazmat placarding, with emphasis on safety, data accuracy, and timely service.

Qualifications

• Working knowledge of DOT/Federal Motor Carrier rules and regulations.
• Working knowledge of GVW and state regulations regarding height and weight maximums.
• Knowledge of hazmat transport and placarding preferred.
• Working knowledge of equipment applications and transportation requirements preferred.

Responsibilities

• Schedule drivers and organize the daily dispatch of equipment for the branch.
• Coordinate with customers, branch personnel, and vendors to coordinate transportation for equipment needs on a normal and emergency basis.
• Update dispatch schedule to reflect additions, cancellations, and equipment location changes.
• Ensure accuracy of rental contract prior to dispatching driver.
• Assist with customer inquiries and suggest equipment and supplies to meet customer needs in person and over the phone.
• Write rental agreements.
• Produce and process rental invoices.
• Perform customer's credit checks and insurance availability.
• Communicate equipment and attachment availability to internal and external customers.
• Create service call sheets.
• Enter relevant customer activity in customer relationship management system.
• Perform inventory control and security processes, including frequent inventory counts.
• Foster customer relations to improve customer loyalty and satisfaction.
• Check equipment returning from rental for damage, record hours used, mileage, and fuel levels for billing purposes.
• Inspect equipment and trucks for safety decals and other compliance requirements.
• Follow up with customers via phone to obtain information required to complete rental requests.
• Maintain a working knowledge of competitor's practices and rental rates.
• Maintain a record of all unfilled (lost) rental requests.
• Assist with equipment inspections, ensuring equipment is in good working order, preparing equipment for rental, and making deliveries.
• Assist with loading and unloading equipment and attachments.
• Assist in the preparation of rental reports as assigned.
• Follow all safety policies, procedures, rules, and laws.

Skills

DOT/Federal rules

GVW knowledge

Hazmat placarding knowledge

Equipment transport requirements

Job description

It's your time, make it matter. At Cresco Equipment Rentals and Peterson, we partner with our customers to build the future. For over 90 years, our people's work has shaped the communities where we live, where we raise our families, and where we thrive. Peterson's legacy permeates every aspect of our communities. From roads and bridges, back-up power at hospitals, fire-fighting, concerts and moving goods; we are everywhere you look. At Cresco Equipment Rentals and Peterson, you don't just have a career, you have a purpose. Our family-oriented environment is built on safety, winning, growth, and professional achievement. Hiring and developing exceptional people is critical to our continued success. We have high standards for a good reason: our people represent Peterson, our family, our brand, and our values. You have high expectations too. You are exceptionally motivated, have outstanding skills, and want your work to matter. Cresco Equipment Rentals and Peterson offers competitive wages, generous benefits, and promotional opportunities at a family-owned and operated business. It's time to use your skills and passion to do work that matters! Cresco has 20 locations throughout Northern California, and serves large and small contractors along with do-it-yourselfers with the tools and equipment they need for both commercial and residential projects. We attribute our longevity and continued success to personalized customer service, honesty, integrity, hard work, social responsibility, cutting edge equipment solutions, and most importantly, our people.

ESSENTIAL JOB FUNCTIONS

• Schedule drivers and organize the daily dispatch of equipment for the branch.
• Coordinate with customers, branch personnel, and vendors to coordinate transportation for equipment needs on a normal and emergency basis.
• Update dispatch schedule to reflect additions, cancellations, and equipment location changes.
• Ensure accuracy of rental contract prior to dispatching driver.
• Assist with customer inquiries and suggest equipment and supplies to meet customer needs in person and over the phone.
• Write rental agreements.
• Produce and process rental invoices.
• Perform customer's credit checks and insurance availability.
• Communicate equipment and attachment availability to internal and external customers.
• Create service call sheets.
• Enter relevant customer activity in customer relationship management system.
• Perform inventory control and security processes, including frequent inventory counts.
• Foster customer relations to improve customer loyalty and satisfaction.
• Check equipment returning from rental for damage, record hours used, mileage, and fuel levels for billing purposes.
• Inspect equipment and trucks for safety decals and other compliance requirements.
• Follow up with customers via phone to obtain information required to complete rental requests.
• Maintain a working knowledge of competitor's practices and rental rates.
• Maintain a record of all unfilled (lost) rental requests.
• Assist with equipment inspections, ensuring equipment is in good working order, preparing equipment for rental, and making deliveries.
• Assist with loading and unloading equipment and attachments.
• Assist in the preparation of rental reports as assigned.
• Follow all safety policies, procedures, rules, and laws.
• Follow all Cresco Operational Procedures, quality control (QC) Standards, and cash accounts procedures.
• Maintain punctual, regular, and predictable attendance.

OTHER JOB FUNCTIONS

• Work collaboratively in a team environment with a spirit of cooperation.
• Operate company or personal vehicle occasionally to assist others in the performance of their essential job functions.

JOB SCOPE

This position serves in the capacity of the Cresco Dispatcher. General discretion and judgment is exercised routinely in the execution of job duties. If errors in judgment or professional execution of responsibilities are made, the consequences to the department can be significant.

INTERPERSONAL CONTACTS

Internal contacts consist of levels of positions in the company from business unit leaders to entry level positions. This position regularly deals with employees and customers in exchange of information in person, writing, via telephone, or by electronic transfer. Sensitivity is required in dealing with such information and decisions concerning the release or sharing of that information. External contacts consist of customers, visitors, and vendors.

QUALIFICATIONS

• Working knowledge of DOT/Federal Motor Carrier rules and regulations required.
• Working knowledge of Gross Vehicle Weight (GVW) and state regulations regarding height and weight maximums required.
• Knowledge of winch operations, hazmat transport, and placarding preferred.
• Working knowledge of equipment applications and transportation requirements preferred.

The pay range for this position is: $32.58 - $37.63 (Starting wage will depend on experience and education. We also offer a total compensation package in addition to base salary).

Cresco Rental is committed to equal employment opportunity and affirmative action.

Minorities, females, veterans, and individuals with disabilities are encouraged to apply.

A drug screen and background check is required.

If you want to work side-by-side with others who are passionate about customer service, consider joining the team!