Dispatcher

Coleman Worldwide Moving; San Diego (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

Coleman Worldwide Moving is seeking Dispatchers in San Diego, California. Dispatchers serve as the main point-of-contact for company drivers, relaying essential information and supervising drivers’ actions.

This role involves planning routes, communicating with customers and agents, and ensuring compliance with DOT regulations. The dispatcher also manages expenses and logs driver activities. This position may require after-hours monitoring and approval of requests.

Responsibilities

• Communicate with Planners to plan driver routes.
• Help drivers choose efficient courses for their routes.
• Coordinate with drivers to find available agents when necessary.
• Communicate with agents to set up incoming shipments and labor.
• Update ETA's in company software and make relevant notes.
• Monitor drivers for adherence to DOT regulations.
• Approve repair and travel expenses for drivers.
• Hire and fire drivers as required.
• Communicate with customers about driver's schedule.
• Log driver locations and activities into Eagle system.
• Monitor and receive calls and emails after hours as needed.

Job description

Dispatchers are the main point‑of‑contact for company drivers. They relay relevant company information to drivers as necessary. They also act as supervisors for the drivers, approving discretionary repair and travel expenses, and hiring and firing drivers as needed.

• Communicate with Planners in order to plan driver routes
• Help drivers choose efficient courses to fulfill their routes
• Coordinate with drivers to find available agents when necessary
• Communicate with agents to set up incoming shipments and labor as needed
• Update ETA's in company software, as well as make relevant notes in shipment notes
• Monitor drivers and ensure that they are following DOT regulations, and stop them if they are in violation of regulations
• Approve repair expenses and travel expenses for drivers
• Hire and fire drivers as required by supervisors, and supervise driver actions, ultimately taking responsibility for the driver's actions
• Communicate with customer and with customer service on driver's schedule, especially regarding arrival times and issue funds to drivers as needed
• Log driver locations and activities into Eagle system twice daily
• On rotating schedule, monitor and receive calls and emails via company supplied phone and tablet after hours to approve funding requests and repair issues as needed
• Other duties as assigned