Dispatcher

Advance Auto Parts; Salt Lake City (UT); On-site; USD 28,000 - 36,000; Full time

Job summary

An automotive parts retailer in Salt Lake City is seeking a dedicated team member for warehouse operations. Responsibilities include selecting trucks based on volume, maintaining logs for dispatches, and addressing customer complaints. Candidates should have a high school diploma and 1-2 years of relevant experience. Strong communication skills and a customer-oriented approach are essential. The role offers opportunities for growth in a fast-paced environment.

Qualifications

• 1 to 2 years’ warehouse experience or similar discipline.
• Knowledge of distribution and transportation industry.
• Ability to learn the delivery area to coordinate drivers’ deliveries.

Responsibilities

• Select specific trucks for each route based on volume and equipment availability.
• Maintain daily dispatch log for delivery trucks.
• Investigate customer complaints regarding lost or damaged merchandise.

Skills

Ability to speak and write English

Excellent organization skills

Strong customer orientation

Computer proficiency

Education

High School Degree or GED

Tools

Moving aids (hand trucks, hydraulic lifts)

Job description

Job Description

• Select specific trucks for each route based on volume and equipment availability.
• Maintain daily dispatch log containing start times, driver, route number, and material handling equipment required for each delivery truck.
• Maintain database of customer locations, time windows and other information as directed.
• Investigate customer complaints regarding lost or damaged merchandise or shortages in shipment to determine responsibility.
• Schedule time to ride with drivers to evaluate delivery area, verify accuracy, and ensure high customer service standards are being met.
• Perform routine filing and maintenance of records.
• Direct and coordinate activities of driving staff and third-party driver service providers; route outgoing sales orders according to pre-existing route guidelines; establish priorities and schedule deliveries in a manner consistent with customer service goals.
• Coordinate shipping and receiving of merchandise.
• Assemble and fill customer orders to be delivered within a 30 to 45-minute window.
• Perform inventory and cycle counts.
• Handle store opening and closing duties.
• Handle cash, cash counts and deposits.
• Stock and pull parts.
• Answer phones.
• Keep store and front counter clean.
• Keep warehouse clean and provide a safe work environment.
• Inform management of issues related to warehouse and deliveries.

Qualifications

• High School Degree or GED.
• 1 to 2 years’ warehouse experience or similar discipline.
• Ability to speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management.
• Ability to learn the delivery area to coordinate drivers’ deliveries.
• Knowledge of distribution and transportation industry.
• Excellent organization skills, with the ability to multitask.
• Ability to organize and manage multiple priorities.
• Ability to communicate effectively both orally and in writing.
• Strong customer orientation.
• Excellent interpersonal and communication skills.
• Commitment to company values.
• Computer proficiency.
• Valid driver’s license and insurance.
• Reliable transportation.
• Must be able to pass a criminal background and drug screen.

Physical Demands

• Typical 9-hour day to include walking, squatting and lifting. Must be capable of working in a fast-paced environment.
• Visually capable of recognizing and distinguishing letters and numbers and remembering their sequencing.
• Ability to work on feet (stand and walk) for entire assigned work shift.
• Able to repeatedly bend or stoop to floor-level shelves and reach upper shelves (10 feet) with use of stool or ladder when necessary.
• Due to operation of vehicles and equipment, exposure to danger or hazards may occur.
• Able to move heavy objects with moving aids designed to move such items, including hand trucks, barrel dollies, hydraulic lifts, etc.
• Physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made for disabilities.

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We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.