Dispatcher

Intermountain Healthcare; Provo (UT); On-site; USD 26,000 - 34,000; Part time

Job summary

Intermountain Health Utah Valley Hospital in Provo, Utah, is seeking a Dispatcher for its 24/7 emergency call center. The role involves handling emergency and non-emergency calls, monitoring security and nurse call alarms, and dispatching staff according to established protocols.

The successful candidate will remain calm under pressure, communicate clearly, and be able to multitask while prioritizing urgent requests.

Qualifications

• Emergency and non-emergency call handling with protocol adherence.
• Strong communication skills and ability to multitask under pressure.
• Willingness to cover graveyard shifts and weekends as needed.
• Proficient with computers and data entry in a fast-paced environment.

Responsibilities

• Answer emergency and non-emergency lines and dispatch accordingly.
• Monitor alarm systems and escalate irregularities per protocol.
• Perform overhead paging announcements and route calls to staff.
• Be available for on-call shifts and overtime to maintain operations.

Skills

Customer service experience

Call center experience

Interpersonal communication

Multitasking

Attention to detail

Education

High School Diploma or GED

Tools

Computer proficiency

Job description

Job Description:A Dispatcher is a member of a call center which not only handles PBX functions but serves as an essential part to emergency communications during medical, facility, security and weather-related emergency events. The call centers operate 24 hours a day and seven days a week at one of several Intermountain locations. As the first point of contact for emergencies and the general public seeking information, a successful candidate will be able to balance excellent customer service with the ability to handle emergencies quickly and decisively. Specific responsibilities include emergency and non-emergency call taking, intrusion and duress alarm monitoring, and viewing security video footage from multiple locations.Shift DetailsPRN. Day shifts with flexible scheduling. Must be willing to cover graveyard shifts (9 p.m. - 7 a.m.) and weekends as neededEssential FunctionsSupports a centralized 24-hour call center for specific facilities experiencing medical, facility, security, or weather-related emergency events.Answers, documents, and dispatches all incoming emergency line calls according to established protocols. Follows specific procedures for individual facilities. Initiates notifications via required modalities (Emergency Notification System, overhead paging, etc.) as quickly as possible with a high degree of accuracy.Clearly and correctly conduct overhead page announcements per established protocols.Quickly ascertain the request of callers whether public, patient, provider or caregiver and accurately route the call.Monitor various alarm systems (Fire alarms, infant abduction systems, nurse call systems, etc.) and respond accordingly per established protocols.Report any detected irregularities from monitored systems to the appropriate personnel per established protocols.Respond to after-hours calls for covered practices and page staff and providers as needed and per established procedures. (Varies per site)Perform other call center answering and call routing functions as necessary.Availability for on-call shifts and mandatory overtime as necessary. Must be able to respond to alternative work locations during emergency events to maintain the continuity of call center operations.SkillsMaintain a professional demeanor and adhere to established dispatch protocols.Ability to remain calm and effective during busy, high stress situations.Demonstrated written and oral communication skillsInterpersonal communicationAnswering high volume of phone callsMultitaskingPrioritizationQualificationsDemonstrated customer service experience.Preferred previous experience in a call center.Computer and data entry proficiency.Preferred High School Diploma or GEDPhysical RequirementsOngoing need to see and read information, documents, monitors, identify equipment and suppliesManual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.Sitting for extended periods.Lifting and carrying up to 10 lbs.Must be able to proficiently hear, see and speak.Ability to respond and handle audible and visual alarmsLocation:Intermountain Health Utah Valley HospitalWork City:ProvoWork State:UtahScheduled Weekly Hours:8The hourly range for this position is listed below. Actual hourly rate dependent upon experience.$18.85 - $25.61We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.All positions subject to close without notice.