Dispatcher

thyssenkrupp; Plainfield (IN); On-site; USD 44,000 - 54,000; Full time

Job summary

thyssenkrupp is seeking a Dispatcher/Coordinator to thrive in a fast-paced environment and act as the central point for shipments. You will coordinate pickups, communicate with customers, and ensure accurate freight documentation across domestic and international markets.

The role requires attention to detail, strong organization, and a customer-first mindset to keep freight moving. Schedule: Mon-Fri 10:00 AM-7:00 PM with alternating Saturdays.

Qualifications

• High school diploma and/or 4 years related experience in international transportation, logistics or equivalent combination of education and experience.
• Strong interpersonal and communication skills.
• Experience with MS Excel and Word.
• Ability to work with minimal supervision.
• Prior experience/exposure to domestic and international logistics and transportation.
• Knowledge of DOT Regulations, US Customs Compliance, C-TPAT, FAST, PIP and/or ACE e-Manifest.
• Ability to work efficiently under pressure and at a fast pace.
• Good knowledge of geographical countries to facilitate efficient routing of customer material.

Responsibilities

• Communicate with customers and vendors professionally.
• Record and allocate pickup and delivery requests within established countries for all customer freight.
• Maintain daily entries in freight management systems for domestic and international freight.
• Maintain complete records for customer billing.
• Direct dispatch of drivers and vendor drivers.
• Negotiate pricing with current and potential vendors.
• Maintain daily contact with vendors to ensure on time delivery of customer freight.
• Maintain Mexican inventory records for billing accuracy.
• Continuously increase knowledge of company procedures, products and services.
• Document, investigate and report damaged customer material to Manager/Supervisor.
• Maintain metric reports as required by management and/or customers.
• Proactively seek out new pricing with current vendors.
• Complete administrative duties timely and accurately.
• Maintain specified spreadsheets and written/computerized records.

Skills

Interpersonal skills

Communication skills

Minimal supervision

Problem solving

Customer focus

Education

Bachelor’s degree in business, transportation, or related field

High school diploma

Tools

MS Excel

MS Word

Job description

Your responsibilities

Job Summary

Keep Freight Moving. Keep Customers Happy. Build Your Career.

We're looking for a Dispatcher/Coordinator who thrives in a fast-paced environment and enjoys being at the center of the action. If you enjoy solving problems, coordinating shipments, communicating with customers, and making things happen, this could be the role for you. Join a team where your organization, attention to detail, and customer-first mindset help keep freight moving across the globe.

Schedule: Monday-Friday, 10:00 AM-7:00 PM, with every other Saturday.

Job Description

Key Accountabilities

• Communicate with all customers and vendors in a professional and courteous manner.
• Record and allocate all requests for pickup and delivery within the established countries for all customer freight.
• Maintain daily entry in the respective freight management systems for domestic and international freight.
• Maintain complete records for customer billing
• Direct dispatch of drivers and vendor drivers.
• Negotiation of pricing current and potential vendors.
• Maintain daily contact with vendors to ensure on time delivery of customer freight.
• Maintain Mexican Inventory with accurate records of all customer material being stored to ensure proper billing.
• Continuously increase knowledge of company procedures, products and services.
• Document, investigate and report damaged customer material to Manager/Supervisor.
• Maintain metric reports as required by management and or customers.
• Proactively seek out new pricing with current vendors.
• Complete administrative duties timely and accurately.
• Maintain specified spreadsheets.
• Maintain written/computerized records and other forms of information.
• All other duties assigned by reporting Manager/Supervisor.
• Participate, support and comply with all health, safety and 6S initiatives and requirements.
• Meet TKMNA Employee Attributes / Competencies.

The above is intended to describe the general content of and requirement for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Qualifications

• High school diploma and/or 4 years with related experience in international transportation, logistics or equivalent combination of education and experience.
• Strong interpersonal and communication skills
• Experience with MS Excel and Word
• Ability to work with minimal supervision
• Prior experience/exposure to domestic and international logistics and transportation
• Knowledge of DOT Regulations, US Customs Compliance, C-TPAT, FAST, PIP and/or ACE e-Manifest
• Ability to work efficiently under pressure and at a fast pace.
• Good knowledge of geographical countries to facilitate efficient routing of customer material.
• Ability to balance team and individual responsibilities; exhibits objectivity and openness to others’ views; able to give feedback; puts success of team above own interests; and contributes to building a positive team attitude.

Preferred Requirements

• Previous experience as freight management.
• Bachelor’s degree in business, transportation, or related field of study

Job Compensation

44,000 to 54,000

Monday -Friday 10am to 7pm

Benefits Overview

We offer competitive company benefits to eligible positions, such as:

• Medical, Dental, Vision Insurance
• Life Insurance and Disability
• Voluntary Wellness Programs
• 401(k) or RRSP programs with Company Match
• Paid Vacation and Holidays
• Tuition Reimbursement
• And more!

Benefits may vary based on job, country, union role, and/or company segment.

Please work with your recruiter or tk representative for applicable benefits information.

Equal Opportunity Employer, Including People With Disabilities And Veterans.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. For those requiring assistance completing the application or the application process and request information relating to the need for accommodation, please contact [e-mail].

Your profile

Company

With around 480 locations in over 40 countries, thyssenkrupp Materials Services is the biggest materials distributor and service provider in the western world. The broad service spectrum offered by the materials experts enables customers to focus on their individual core business. The area of Materials Services spans two strategic areas: global materials distribution as one-stop-shop – from steel and stainless steel, tubes and pipes, nonferrous metals and specialty materials to plastics and raw materials – and tailored services in the areas of materials management and supply chain management. An extensive omnichannel architecture offers 250,000 customers worldwide cross-channel, round-the-clock access to more than 150,000 products and services. A highly efficient logistics system ensures that all requested services are smoothly integrated into customer production processes “just-in-time” or “just-in-sequence. thyssenkrupp Supply Chain Services strives to be the preferred supplier of value-added product management and industrial services for the manufacturing industry in North America, differentiating itself from competitors through superior reliability and quality of service, performance excellence, continuous improvement, and emphasis on creation of value. Successful partnerships with the automotive industry, its Tier I, Tier II, and Tier III suppliers, and other original equipment manufacturers (OEM) and assemblers are the foundation of successful growth as a service provider of choice. Major market segments also include consumer goods, white goods, beverage and pharmaceutical industries. Services include supply chain management, logistics management, testing and inspection services, and packaging and kitting.