Dispatcher

Foundation Building Materials; Phoenix (AZ); On-site; USD 31,684 - 48,216; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) plan with company match

Job summary

Foundation Building Materials is seeking Dispatchers in Phoenix, Arizona to coordinate drivers, routes, and deliveries efficiently. This fast-paced role requires strong communication and problem-solving skills to ensure seamless operations.

The ideal candidate will excel in managing logistics and maintaining customer relations, with responsibilities ranging from overseeing deliveries to addressing issues proactively. Competitive pay from $23.00-$35.00 per hour alongside a comprehensive benefits package is offered.

Qualifications

• Bilingual (Spanish) preferred.
• Building products knowledge strongly preferred.
• Strong computer knowledge / data entry skills required.
• Ability to quickly and accurately perform basic math skills.
• Assertive with the ability to take charge when necessary.

Responsibilities

• Coordinates drivers, routes, and deliveries.
• Manages material accuracy and labor costs for deliveries.
• Establishes and maintains customer relationships.
• Communicates delivery statuses effectively.

Skills

Communication skills

Problem-solving skills

Organizational skills

Bilingual (Spanish)

Computer/data entry skills

Basic math skills

Interpersonal skills

Job description

Overview

Position Overview

At Foundation Building Materials (FBM), Dispatchers are vital to daily operations—coordinating drivers, routes, and deliveries to ensure everything runs smoothly. In this fast-paced role, your communication and problem-solving skills will keep our teams and customers connected.

Responsibilities and Qualifications

Key Responsibilities

• Dispatching & Logistics Management
  • Provides schedules and dispatches delivery crews in a safe and efficient manner while maximizing branch profitability
  • Responsible for the accurate and efficient communication and distribution of all delivery orders to branch warehouse and delivery staff
  • Uses and maintains Department of Transportation (DOT) dispatch software to above-target FBM compliance percentage
  • Provides instruction to drivers if a logistical or customer service issue should arise
  • Calls to confirm address, material, stocking conditions, and any other needed information on all deliveries before the truck leaves the FBM warehouse
• Logistics Oversight
  • Manages the material accuracy/verification process for each truck pre-delivery
  • Monitors and reports (as needed or requested) on labor costs for each delivery
• Communication & Service
  • Establishes, builds, and maintains customer relationships
  • Communicates effectively with customers, sales, and management regarding delivery statuses
  • Professional, courteous, and ongoing contact with customers before, during and after a sale
  • Communicates any concerns or issues directly to Branch Manager
  • Must attend all required meetings in relation to deliveries and overall company
• Miscellaneous
  • Support our values in the stated areas of Safety, Customer Focus, Teamwork, integrity and being a Company of Choice for both employees and customers
  • Adhered to all company policies and procedures, DOT and OSHA standards
  • Other duties as assigned

Qualifications

• Bilingual (Spanish) preferred
• Building products knowledge strongly preferred
• Strong computer knowledge / data entry skills required
• Previous experience preferred
• Ability to quickly and accurately perform basic math skills
• Assertive – demonstrated ability to "take charge" and be pro‑active when necessary
• Strong written and verbal communication skills
• Ability to quickly read a road / geographical map and communicate directions to someone else
• Demonstrated effective (polite, organized, questioning) telephone skills
• Flexibility/adaptability in personal work schedule and in product/delivery scheduling
• Strong organizational skills
• Approaches job assignments with positive "can do" attitude
• Effective interpersonal skills with customers and peers
• Demonstrated ability to follow instructions with limited guidance

Compensation and Benefits

Reports To: Branch Manager

Compensation

The listed pay range reflects the expected base rate for this position; actual compensation may vary based on factors such as experience, qualifications, and cost of living in the assigned market. This is a full-time position with competitive pay and benefits.

• Base: $23.00-35.00 per hour

Benefits

At FBM, we’re committed to supporting our employees both personally and professionally. We offer a comprehensive and competitive benefits package designed to help you thrive inside and outside of work. Our excellent package includes:

• Medical
• Dental
• Vision
• HSA/ FSA plans
• Voluntary Life and Accidental Death & Dismemberment (AD&D) Insurance
• Critical illness, Hospital Indemnity, Accident Coverage
• Legal Insurance Plan
• Generous 401(k) plan with company match
• A career path designed with you in mind

Equal Opportunity Employer

Foundation Building Materials is an Equal Opportunity Employer and committed to providing equal employment opportunities to all individuals, including those with disabilities. We value diversity and inclusion and are dedicated to creating a workplace where all employees feel respected and empowered. All employment decisions are based on business needs, job requirements, merit, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability status, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.

In accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws, we provide reasonable accommodations to qualified individuals with disabilities to help them perform the essential functions of their job. If you need assistance or an accommodation during the application process or while employed, please contact Human Resources at [e-mail].