Dispatcher

Foundation Building Materials; Greensboro (NC); On-site; USD 45,000 - 68,000; Full time

Benefits offered by this job

Medical

Dental

Vision

HSA/ FSA plans

Voluntary Life and AD&D Insurance

Critical Illness coverage

Hospital Indemnity

Legal Insurance Plan

401(k) with company match

Job summary

Foundation Building Materials (FBM) is seeking a Dispatcher at our Greensboro, NC branch to coordinate drivers, routes, and deliveries, ensuring safe, efficient operations and strong customer service. This fast-paced role requires proactive problem-solving, map-reading skills, and effective communication with drivers, customers, and sales teams.

The position calls for bilingual Spanish preferred, data-entry proficiency, and familiarity with DOT dispatch software.

Qualifications

• Bilingual Spanish preferred
• Strong computer/data entry skills required
• Excellent written and verbal communication
• Ability to read maps and provide directions
• Pro-active, take-charge attitude when needed
• Strong organizational and interpersonal skills
• Effective telephone communication
• Flexible to adapt work schedule
• Experience in dispatch/logistics helpful
• Follow company policies and DOT/OSHA rules

Responsibilities

• Dispatching & Logistics Management: schedule and dispatch delivery crews efficiently.
• Logistics Oversight: verify truck pre-delivery materials and monitor labor costs.
• Communication & Service: maintain customer relationships and update delivery statuses.
• Miscellaneous: uphold safety, customer focus, teamwork, integrity, and company values.
• Attend required meetings related to deliveries and company operations.

Skills

Bilingual Spanish

Data entry

Communication skills

Map reading

Pro-activity

Organization

Telephone skills

Schedule flexibility

Interpersonal skills

Follow instructions

Tools

DOT dispatch software

Job description

About Us

Company Overview

Foundation Building Materials (FBM) is a leading construction materials distribution company serving the commercial and residential construction markets across United States and Canada. In conjunction with Unified Door & Hardware Group (UDHG), a premier provider of commercial door, frame, and hardware solutions, FBM supports a broad range of construction and architectural projects nationwide.

Together, FBM and UDHG's 8,000+ Team Members are committed to operational excellence, innovation, and employee development. By combining scale, specialty expertise, and a customer-first mindset, we deliver high-quality products and services to contractors, builders, and project teams across diverse markets. As the organization continues to grow and evolve, we are investing in strong, forward-thinking talent to support our long-term success.

Overview

At Foundation Building Materials (FBM), Dispatchers are vital to daily operations—coordinating drivers, routes, and deliveries to ensure everything runs smoothly. In this fast-paced role, your communication and problem-solving skills will keep our teams and customers connected.

Responsibilities and Qualifications

Key Responsibilities

• Dispatching & Logistics Management
  • Provides schedules and dispatches delivery crews in a safe and efficient manner while maximizing branch profitability
  • Responsible for the accurate and efficient communication and distribution of all delivery orders to branch warehouse and delivery staff
  • Uses and maintains Department of Transportation (DOT) dispatch software to above-target FBM compliance percentage
  • Provide instruction to drivers if a logistical or customer service issue should arise
  • Calls to confirm address, material, stocking conditions, and any other needed information on ALL deliveries BEFORE the truck leaves the FBM warehouse
• Logistics Oversight
  • Manages the material accuracy/verification process for each truck pre-delivery
  • Monitors and reports (as needed or requested) on labor costs for each delivery
• Communication & Service
  • Establishes, builds, and maintains customer relationships
  • Communicates effectively with customers, sales, and management regarding delivery statuses
  • Professional, courteous, and ongoing contact with customers before, during and after a sale
  • Communicate any concerns or issues directly to Branch Manager
• Miscellaneous
  • Support our values in the stated areas of Safety, Customer Focus, Teamwork, integrity and being a Company of Choice for both employees and customers
  • Adhered to all company policies and procedures, DOT and OSHA standards
  • Other duties as assigned

• Must attend all required meetings in relation to deliveries and overall company

Qualifications

• Bilingual (Spanish) preferred
• Building products knowledge strongly preferred
• Strong computer knowledge/ data entry skills required
• Previous experience preferred
• Ability to quickly and accurately perform basic math skills
• Assertive - demonstrated ability to "take charge" and be pro-active when necessary
• Strong written and verbal communication skills
• Ability to quickly read a road/ geographical map and communicate directions to someone else
• Demonstrated effective (polite, organized, questioning) telephone skills
• Flexibility/adaptability in personal work schedule and in product/delivery scheduling
• Strong organizational skills
• Approaches job assignments with positive "can do" attitude
• Effective interpersonal skills with customers and peers
• Demonstrated ability to follow instructions with limited guidance

Compensation and Benefits

Reports To

Branch Manager

Compensation

The listed pay range reflects the expected base rate for this position; actual compensation may vary based on factors such as experience, qualifications, and cost of living in the assigned market. This is a full-time position with competitive pay and benefits.

Benefits

At FBM, we’re committed to supporting our employees both personally and professionally. We offer a comprehensive and competitive benefits package designed to help you thrive inside and outside of work. Our excellent package includes:

• Medical
• Dental
• Vision
• HSA/ FSA plans
• Voluntary Life and Accidental Death & Dismemberment (AD&D) Insurance
• Critical illness, Hospital Indemnity, Accident Coverage
• Legal Insurance Plan
• Generous 401(k) plan with company match
• A career path designed with you in mind

Statements

Equal Opportunity Employer

Foundation Building Materials is an Equal Opportunity Employer and committed to providing equal employment opportunities to all individuals, including those with disabilities. We value diversity and inclusion and are dedicated to creating a workplace where all employees feel respected and empowered. All employment decisions are based on business needs, job requirements, merit, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability status, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.

In accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws, we provide reasonable accommodations to qualified individuals with disabilities to help them perform the essential functions of their job. If you need assistance or an accommodation during the application process or while employed, please contact Human Resources [e-mail].

Posting Period

This job will be posted for at least 5 days, starting on the initial post date reflected above.