Dispatcher

Telgian; Phoenix (AZ); On-site; USD 38,000 - 54,000; Full time

Job summary

Telgian in Phoenix seeks a Dispatcher responsible for vendor assignments to reactive service orders across the region. The role ensures orders are presented to the most qualified local vendors and that work is scheduled to meet the Anticipated Completion Date (ACD).

You will review open dispatch orders, coordinate with supervisors to secure regional vendor coverage, and confirm vendor acceptance while negotiating pricing per customer contracts.

Qualifications

• No prior experience or training required.
• High school diploma or GED or 1–3 months related experience and/or training, or equivalent combination of education and experience.
• Associate degree (AA) or equivalent from a two-year college or technical school, or 6 months to 1 year related experience and/or training, or equivalent combination of education and experience.

Responsibilities

• Review and dispatch all open AX & SL service orders in a 'Dispatch' stage.
• Review dispatch issues with supervisor to ensure adequate regional vendor coverage.
• Ensure all vendors have accepted the work dispatched and update AX & SL service order to an 'Acknowledge' stage.
• Build relationships with Vendors.
• Negotiate pricing details based on Customer contracts.
• Communicate with internal teams as needed to execute work.
• Perform other related duties as assigned by management.

Education

High school diploma or GED

Associate degree (AA) or equivalent

Job description

SUMMARY: The Dispatcher is solely responsible for the vendor assignments to all reactive service orders for all customer locations in his or her designated region. The Dispatcher ensures the service order has been presented to, and accepted by, the most qualified vendor and confirms work will be completed on, or before, the designated Anticipated Completion Date (ACD). Qualified vendors are determined by their vendor status, local to work, pricing, and availability.

DUTIES AND RESPONSIBILITIES:

• Review and dispatch all open AX & SL service orders in a 'Dispatch' stage.
• Review dispatch issues with supervisor to ensure there is adequate regional vendor coverage to manage the workload.
• Ensure all vendors have accepted the work dispatched and updating AX & SL service order to an 'Acknowledge' stage.
• Building relationships with Vendors.
• Negotiate pricing details based on Customer contracts.
• Communicates with internal teams as needed to execute work.
• Performs other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES:

• This job has no supervisory responsibilities.

QUALIFICATIONS:

• No prior experience or training.
• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.
• Associate degree (AA) or equivalent from a two-year college or technical school, or six months to one-year related experience and/or training, or equivalent combination of education and experience.

COMPETENCIES:

• Diversity- Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics- Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Adaptability- Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Customer Service- Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Quality- Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Teamwork- Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Written Communication- Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Occasionally required to stand
• Occasionally required to walk
• Continually required to sit
• Continually required to utilize hand and finger dexterity
• Occasionally required to climb, balance, bend, stoop, kneel or crawl
• Continually required to talk or hear
• While performing the duties of this job, the noise level in the work environment is usually moderate

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ACKNOWLEDGEMENT(Optional)

I have read the foregoing job description and understand the responsibilities of the job. I agree that I am able to perform the essential duties of this position.

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Employee Name Manager Name

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Employee Signature Manager Signature

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