Dispatcher

A.P. Moller - Maersk; Peabody (MA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules

Job summary

Maersk Ground Freight in Peabody, MA is seeking a Freight Dispatcher to schedule drivers, coordinate pickups and deliveries, and act as the liaison between customers, drivers, and management. The role requires 2–3 years of freight dispatching experience, strong time-management and routing skills, and good English.

We offer a competitive hourly pay range and benefits. The team values honesty, integrity, and a customer-focused approach to connect and simplify global trade.

Qualifications

• 2-3 years of freight dispatching experience.

Responsibilities

• Schedule drivers to make freight delivery or collect shipments.
• Communicate with customers and vendors about freight details, pickup and drop-off times, and special requests.
• Plan predetermined routes for drivers.
• Identify traffic problems and implement corrective actions to meet on-time delivery.
• Prepare dispatch documents for management and pull necessary documents for employees, customers, or vendors.
• Maintain records of dispatch calls, driver routes, route changes, and delivery/pick-up times.
• Monitor truck repairs and maintenance schedules.
• Log vendor complaints or concerns.
• Answer phone calls from vendors, customers, and management and assist as needed.
• Other duties as requested.

Skills

Time management

Traffic law knowledge

Routing adjustments

Interpersonal skills

Prioritization & multitasking

Computer software understanding

English communication

Job description

#INDEED

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!

If you are seeking to be a part of a family, this is the place for you!

We are an integrated logistics company responsible for moving 20% of global trade annually. With a dedicated team of over 110,000 employees across 130 countries, we go all the way to connect and simplify global trade, and help our customers grow and thrive.

Maersk Ground Freight (MGF) offers transportation services like FTL (Full Truckload), LTL (Less Than Truckload), brokerage, cross-border trucking, groupage, and sortation hubs, connecting Maersk or Customer warehouses or depots or cross-dock/consolidation/deconsolidation facilities through a robust network led by best-in-class operations and technology. This integrated network will service multi-channels like B2B, B2C, B2B2C, e-commerce, direct to store, dropship, returns, and more, leveraging asset-based, asset-light, and non-asset models.

Directly in charge of scheduling drivers to make deliveries and pick up packages from customers and vendors. Also work as a liaison between customers, drivers, and management.

Essential Functions:

• Scheduling drivers to make freight delivery or collect shipments and packages
• Communicating with customers and vendors about freight details, pickup and drop-off times, and special requests
• Planning predetermined routes for drivers
• Identifying traffic problems and issues and creating appropriate corrective action plans to achieve desirable results on time.
• Preparing general dispatch documents for management, as well as pulling any documents that employees, customers, or vendors will need
• Maintain a record of all dispatch calls, driver routes, route changes, as well as delivery and pick-up times
• Monitoring truck repairs and maintenance schedules
• Logging vendor complaints or concerns
• Answering phone calls from vendors, customers, and management and helping them as needed.
• Other duties as requested

SKILLS/COMPETENCIES:

• Strong aptitude for time management
• Excellent understanding of local and state traffic laws and regulations
• Ability to make quick changes in routing
• Strong interpersonal skills
• Ability to prioritize and multitask
• Deep understanding of computer software and technologies
• Able to read, write and speak English

EXPERIENCE:

2-3 years of freight dispatching experience

Company Benefits:

• Medical
• Dental
• Vision
• 401k + Company Match
• Employee Assistance Program
• Paid Time Off
• Flexible Work Schedules (when possible)
• And more!

Pay Range:

$23.50-$25.00 per hour

• The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].