Dispatcher

Fix-It 24/7; North Charleston (SC); On-site; USD 10,000 - 60,000; Full time

Job summary

A service company is looking for a Dispatcher to coordinate customer service operations. The role involves relaying information between technicians and customers, managing urgent dispatch requests, and ensuring efficient scheduling. Ideal candidates should have dispatch experience, strong communication skills, and a customer-focused attitude. This position offers a competitive hourly wage and comprehensive benefits.

Benefits

Health insurance (fully company-paid option)

2 weeks PTO

6 Paid Holidays + 1 Floating Holiday

Qualifications

• Previous dispatching experience desired, service dispatching experience strongly preferred.
• Able to reliably commute to the office.
• Willing to undergo background and drug tests in accordance with state and federal law.

Responsibilities

• Dispatch technicians to urgent customer needs.
• Work alongside managers to coordinate jobs across multiple technicians.
• Update customers on timing changes and rescheduling as needed.

Skills

Attention to detail

Customer orientation

Active listening

Phone contact handling

Education

High school diploma or equivalent

Job description

Our Team

Founded in 2013, Fix-It 24/7 delivers world-class plumbing, electrical, and HVAC services throughout the Charleston area. We’ve grown massively over the last 2 years – from $15M to nearly $100M – by treating each customer with the utmost care, respect, and professionalism from start to finish.

The Opportunity

Our Dispatchers enable our field technicians to do what they do best – take care of our customers. Dispatchers serve as intermediaries between technicians and customers, often relaying messages from one to the other. This role is responsible for dispatching technicians to customers' homes, updating our customers on scheduling changes, and ensuring that urgent customer needs are handled efficiently!

Compensation & Benefits

• $22.00 - $24.00/hour
• Health (with a fully company-paid option), dental, vision, and life insurance
• 2 weeks PTO
• 6 Paid Holidays + 1 Floating Holiday in your birthday month

Responsibilities

• Dispatch technicians to urgent customer needs
• Work alongside managers to coordinate jobs across multiple technicians
• Update customers on timing changes and rescheduling as needed
• Answer and schedule incoming service calls
• Ensure timecards are completed correctly throughout each day
• Complete/schedule return service calls as needed
• Conduct conversations in a professional and courteous manner with employees, technicians, management, and customers
• Check weather reports and traffic daily to prepare the schedule, technicians, and office staff for high-volume days.

Preferred Qualifications

• Previous dispatching experience desired, service dispatching experience strongly preferred
• History of demonstrating attention to detail
• Strong phone contact handling and active listening skills
• Customer orientation and ability to adapt/respond to various personality types
• Willing to show up with a great attitude every day
• Friendly and welcoming phone presence

Requirements

• High school diploma or equivalent
  
• Able to reliably commute to our office
• Willing to undergo background and drug tests in accordance with state and federal law
• Valid driver’s license
• Able to lift up to 25 lbs.

Location: 499 Jessen Ln. Suite B Wando, SC 29492

Schedule: Monday - Friday, 7 AM - 4 PM

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