Dispatcher

The Chefs' Warehouse; New York (NY); On-site; USD 50,000 - 65,000; Full time

Job summary

The Chefs' Warehouse is seeking an on-site dispatch coordinator to pair motor vehicles and drivers in the morning and coordinate routes for the day. You will manage driver assignments, payroll records, and route communications to keep deliveries on schedule.

Ideal candidates hold a high school diploma or GED and have 2+ years of dispatch experience in transportation. The role emphasizes attention to detail, timely responses to emails, and proactive driver support for smooth operations.

Qualifications

• High school diploma or GED required
• 2+ years of dispatch experience, preferably in a transportation industry

Responsibilities

• Dispatch all drivers and helpers.
• Daily record keeping of agency and helpers for payroll.
• Record and collect all materials given to drivers (gas cards, fobs keys, radios, etc.).
• Maintain hand truck inventory and update spreadsheet.
• Update ez-pass account.
• Respond to all emails within 5 minutes and continue responses until resolved.
• Complete hand off log with or without issues.
• Maintain and charge all phones.
• Monitor geo tab and address drivers on all alerts.
• Update routers with delivery windows and address issues.
• Check emails before dispatching for updates, changes or notes.
• Answer all phone messages.
• Monitor mobile cast and ensure drivers use phones daily and address issues.
• Complete daily activity sheet.
• Complete wufoo report daily.
• Update pickup sheet with purchasing at 2pm and 4pm.
• Send email updates regarding route issues including delays.
• Update invoice register in as400 for the company.
• Follow up on pickups with drivers before issues arise.
• Assist drivers with directions, roadside assistance, accident guidelines, etc.

Job description

Position Summary:

Pairs motor vehicles and drivers in the morning prior to the beginning of drivers’ daily route.

What you'll do:

• Dispatch all drivers and helpers.
• Daily record keeping of agency and helpers for payroll.
• Must record and collect all material given to drivers (ex: gas cards, fobs keys, radio’s, etc.).
• Maintain hand truck inventory and update spreadsheet.
• Maintain and update ez-pass account.
• Respond to all emails within 5 minutes and continue responses until resolved.
• Must complete hand off log with or without issues.
• Responsible for maintaining and charging all phones.
• Monitor geo tab and address drivers on all alerts.
• Update routers with delivery windows and any address issues.
• Check emails before dispatching for any updates, changes or notes.
• Answer all phone messages.
• Must monitor mobile cast (drivers must use phones daily and correctly) and address any issues.
• Complete daily activity sheet.
• Complete wufoo report daily.
• Update pickup sheet with purchasing twice a day 2pm and 4:00 pm.
• Send email updates regarding any issues with the routes including delays.
• Update invoice register in as400 for the company.
• During the day continually follow up on all pickups with drivers before they become issues.
• Assist drivers with directions, roadside assistance, accident guidelines, etc.

About you:

• High school diploma or G.E.D. required

• 2+ year of dispatch experience, preferably in a transportation industry.