Dispatcher

New Braunfels Chamber; New Braunfels (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

New Braunfels Chamber coordinates daily operations for driver routing and vehicle activities, ensuring safe, on-time service with a flexible schedule. The role requires strong collaboration with campus principals, staff, students and parents to maintain high service standards.

Education includes a High School Diploma or GED, CDL with P&S endorsements, TEA Certification and willingness to obtain TAPT certification. Prior routing/dispatch experience is preferred and essential for success.

Qualifications

• High School Diploma or GED required.
• CDL with P&S endorsements required.
• TEA Certification required or willingness to obtain.
• Must obtain TAPT certification as a Pupil Transportation Official/Supervisor/Specialist/Trainer.

Responsibilities

• Presents a positive role model for drivers and co-workers.
• Reports to work on time and demonstrates leadership.
• Communicates effectively to ensure safe, on-time routes.
• Coordinates and verifies field trip times with the Field Trip Specialist.
• Maintains routing schedules and coordinates vehicle use with supervisors.
• Assists drivers with routing directions and special service requirements.
• Maintains filing systems and required paperwork.

Skills

Route knowledge

Transfinder

Maps reading

Communication

Organization

Interpersonal skills

Computer skills

Routing skills

Education

High School Diploma or GED

CDL with P&S endorsements

TEA Certification

TAPT certification

Job description

Primary Purpose:

Coordinates the daily operations (driver, routing, and vehicle activities) necessary to assure safe, on-time service. Must be able to work a flexible schedule. Maintains the highest level of ethical behavior with Campus Administrators, fellow employees and our community.

Education / Certification:

1. High School Diploma or GED.
2. CDL License w / P&S endorsements.
3. TEA Certification
4. Must be certified or willing to obtain certification by the Texas Association of Pupil Transportation (TAPT) as a Pupil Transportation Official, Supervisor, Specialist or Trainer.

Special Knowledge / Skills:

1. Possess thorough knowledge of the streets and highways in Comal and surrounding County.
2. Possess operational / functional knowledge of computerized routing system (Transfinder preferred).
3. Ability to read maps such as Mapsco, electronic maps in routing system, GPS data and give drivers accurate directions to specific locations/routes.
4. Ability to work effectively with campus principals, staff, students, and parents.
5. Strong organization skills and group presentation skills.
6. Excellent interpersonal skills and well developed written and verbal communication skills.
7. Computer literate, preferably in word processing, Access, and spreadsheets.
8. Basic math skills, detail orientation, mapping and routing skills.

Experience / Other Requirements:

1. Six months of experience in a driver position preferred.
2. Previous routing and dispatching experience is preferred.

Major Responsibilities and Duties:

1. Presents a positive role model for drivers; co-workers and works effectively with others.
2. Reports to work on time, is reliable and demonstrates leadership with proper attendance and punctuality.
3. Exhibits good judgment in decision making, problem solving and excels under pressure.
4. Recognizes needs of job and suggests ways to improve efficiency and productivity.
5. Covers routes when no one else is available.
6. Responds to radio calls to ensure the smooth operation of transportation services.
7. Manages and coordinates the use of equipment as directed by the Area Supervisor.
8. Responsible for distribution of keys, radios, VCR’s and other forms to collect data as needed.
9. Coordinates and verifies field trip times on evenings and weekend with the Field Trip Specialist.
10. Collects, completes and distributes departmental paperwork.
11. Assists Routing Specialist in writing/auditing route descriptions and verifies mileage.
12. Assembles and maintains a master list of all routes and trips.
13. Maintains current list of all available pool & sub drivers and spare vehicles.
14. Maintains a current file or set of files on each route; files include all information needed to describe the route and its component parts (program, school, map, assigned vehicle, list of passengers with addresses and telephone numbers, assigned buses, assigned drivers).
15. Provides assistance to drivers and exercises discretionary judgment as necessary, to ensure that routes and trips are performed safely and on-time.
16. Coordinates emergency response network when there is a problem on a route.
17. Assist drivers with routing directions and communicates special service requirements.
18. Maintain filing systems and paperwork in a neat and orderly fashion.
19. Submits required reports and paperwork to Area Supervisor or Director of Transportation in a timely fashion.
20. Cooperates with other members of the Transportation Department and operations staff to insure the continuation of a safe and smooth operation.
21. Participate/advise administration about inclement weather conditions that may result in the closing of schools or road hazards.
22. Reports all major problems and /or irregularities to the Area Supervisor or Director of Transportation.
23. Encourages compliance with Comal ISD policies and processes. Discusses any breach of policy and procedure noted with Area Supervisor or Director of Transportation.
24. Participates in the assigning of routes, buses, and special trips to drivers pursuant to established policies and procedures.
25. Notifies the drivers of all emergency situations, accidents, breakdowns or any other event that will cause delays.
26. Monitors radio etiquette and proper radio use between drivers and self.
27. Maintains daily activity board, tracks absenteeism as well as a log of communications as directed.
28. Coordinates vehicle service schedules with Lead Mechanic or Shop Supervisor to assure uninterrupted services due to PM’s.
29. Recommends any operational changes to maximize route efficiency.
30. Maintains TEA headcounts and files.
31. Data input on student conduct reports as directed by Area Supervisor.
32. Attend professional development activities/programs to keep abreast of developments and innovations in area of transportation.
33. Responsible to keep current Class B CDL license w/ P&S endorsements, TEA certifications and any other requirements.
34. Responsible for properly maintaining district records, adhering to all policies set forth by the district for records maintenance ad learning the records retention schedule for department records.
35. Performs other duties as assigned.

Supervisory Responsibilities:

None.