Dispatcher

Phoenix Metals Company; Morrisville (Bucks County); On-site; USD 35,000 - 50,000; Full time

Job summary

Phoenix Metals Company is a metal distribution company with a nationwide footprint and a focus on accurate outbound shipments. This role supports scheduling, dispatching, and coordinating shipments to meet customer requests and deadlines.

You will work with the shipping staff to generate accurate bills of lading and ensure documentation aligns with SOPs, with emphasis on safety, reliability, and customer service. This position requires solid communication and organizational skills.

Qualifications

• 0-5 years of relevant experience or any equivalent combination that provides the required knowledge.
• Strong written and oral communication skills are required.
• Knowledge of English language structure, spelling, grammar is required.
• Efficient, well organized and detail oriented with a track record of problem-solving.
• Ability to arrange actions in a specific order per rules and processes.
• Ability to operate basic office equipment and computers to record, store, and report information.

Responsibilities

• Schedule and dispatch tractors-trailers or other vehicles to locations according to customer requests and needs.
• Coordinate with shipping staff to direct outbound shipments.
• Prepare accurate bills of lading for outbound freight using the warehouse management system.
• Ensure accuracy of shipping documents by following standard operating procedures.
• Enter shipping information into the warehouse management system and resolve discrepancies as needed.
• Assist customers and sales inquiries to address questions and requests for service, pick-up and delivery.

Skills

Warehouse experience

Transportation experience

Strong written & verbal communication

Attention to detail

Problem solving

Organized

Education

High School diploma/GED

Job description

Job Summary Phoenix Metals Company is a metal distribution company with 19 locations across the United States. The company is a subsidiary of Reliance Inc., a Fortune 500 SEC registrant, and the largest metals service center company in North America.

Physical Requirements

Stand or Sit(Stationary position), Walk(Move, Traverse), Use hand/fingers to handle or feel (Operate, Activate, Use, Prepare, Inspect, Place, Detect, Position), Talk/hear(Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information), See (Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess), Pushing or Pulling, Reaching, Repetitive Motion Function in the JobSedentary Work- Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Job Function

• Generally responsible for completing basic, routine tasks with detailed instructions.
• Responsible for scheduling and dispatching tractors-trailers or other vehicles to appropriate locations according to customer requests, specifications, or needs, using radios or telephones.
• Following instructions, coordinates with shipping staff to provide direction for outbound shipments.
• Using a warehouse management system, systemically opens/closes shipments and prepares accurate bills of lading for outbound freight.
• Ensures the accuracy of all shipping documents by strict adherence to standard operating procedures.
• Gathers and enters shipping information into warehouse management system.
• Assists in resolving any discrepancies and/or quickly escalates issues to management.
• Maintains the load board with accurate information.
• Assists with customer communication for scheduling of shipments.
• Assists customers and sales inquiries to address questions, problems, and requests for service, pick-up and delivery.
• Monitors personnel or equipment locations and utilization to coordinate service and schedules.
• May coordinate with Drivers/Vehicle Maintenance employees when repairs and/or service maintenance is required on trucks.
• Responsible for adhering to safety processes and protocols.
• All other duties and responsibilities assigned by management.

Required Skills

• 0-5 years of relevant experience or any equivalent combination of education and experience that provides the required knowledge, skills, and abilities required.
• High School diploma/GED preferred.
• Warehouse experience preferred.
• Transportation experience preferred.
• Strong written and oral communication skills required.
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar required.
• Efficient, well organized and detail oriented with a proven track record of problem-solving.
• Ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations) required.
• Ability to operate basic office equipment and computers programmed with software to record, store, and report information required.
• Ability to initiate and maintain cooperative relationships with co-workers as well as internal/external customers required.

EEO Statement

Reliance, Inc. IS A DRUG-FREE WORK ENVIRONMENT EEO/DISABILITY/VETERAN