Dispatcher

WelbeHealth; Modesto (CA); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Medical benefits

PTO & Holidays

401K match

Compensation package

Job summary

WelbeHealth is seeking a Dispatcher to coordinate transportation for participants and enrollees, ensuring timely communication and documentation. You will create and manage daily transportation schedules, perform active dispatching, and provide weekend coverage to support operations.

The role offers a compensation package with base pay plus bonus and comprehensive benefits, with a vaccination policy in place.

Qualifications

• Must have strong communication skills and the ability to make timely decisions while balancing priorities.
• Tech proficiency to use dispatch tools and real-time updates effectively.
• Demonstrated ability to manage changes and maintain accurate documentation.

Responsibilities

• Create and manage daily transportation schedules, adjusting for cancellations and last-minute requests.
• Perform active dispatching to support daily transportation operations.
• Maintain a daily call log for operational tracking and communication.
• Monitor and respond to HUB inquiries and operational requests.
• Update schedules based on Direct Line changes and updates.
• Provide timely documentation of cancellations or no-shows and communicate with clinics.

Skills

Communication skills

Technology proficiency

Tools

Dispatch software

Job description

At WelbeHealth, we serve our communities’ most vulnerable seniors through shared intention, pioneering spirit, and the courage to love. These core values and our participant-focus lead the way no matter what.

The Dispatcherisaccountableforcoordinating all transportation services provided to participants and potential enrollees, as well as overseeingvehiclesafety.

This role is different because Dispatchers at WelbeHealth:

• Keep drivers, participants, and clinic teams aligned through accurate documentation, real-time updates, andtimelycommunication
• Coordinate add-ons, cancellations, no-shows, and last-minute changes, all while ensuring a seamless participant experience
• Take part in a whole-person care experience, coordinating rides that help participants feel supported, respected, and connected to care

We care about our team members. That’ s why we offer:

• Medical insurance coverage (Medical, Dental, Vision)
• Work/life balance - We mean it! 17 days of personal time off (PTO), 12 holidays observed annually, and 6 sick days
• 401K savings + match
• Comprehensive compensation package including base pay and bonus

On the day-to-day, you will:

• Create and manage daily transportation schedules, adjusting to accommodate cancellations, add-ons, and last-minute requests
• Perform active dispatching to support daily transportation operations
• Maintain a daily call log for operational tracking and communication
• Monitor and respond to HUB inquiries and operational requests
• Update schedules based on Direct Line changes and updates
• Provide timely documentation of cancellations or no-shows, communicating any missed appointments with the clinic team
• Provide weekend dispatch coverage as needed

We’re seeking a Dispatcher with strong communication skills, technology proficiency, and the ability to make timely decisions while managing competing priorities. If you’re ready to join a team that values both its participants and team members, we’d love to hear from you!

Compensation consists of base salary plus bonus. WelbeHealth offers a competitive total rewards package that includes a 401(k) match, comprehensive healthcare coverage, and a broad range of additional benefits. Actual compensation will be determined based on experience and relevant qualifications.

$23 - $27.27 USD

At WelbeHealth, our mission is to unlock the full potential of our vulnerable seniors. In this spirit, please note that we have a vaccination policy for all our employees and proof of vaccination, or a vaccine declination form will be required prior to employment. WelbeHealth maintains required infection control and PPE standards and has requirements relevant to all team members regarding vaccinations.

Our Commitment to Diversity, Equity and Inclusion

At WelbeHealth, we embrace and cherish the diversity of our team members, and we're committed to building a culture of inclusion and belonging. We're proud to be an equal opportunity employer. People seeking employment at WelbeHealth are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), pregnancy or other status protected by applicable law.

We do not discriminate on the basis of any protected group status under any applicable law.

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As set forth in WelbeHealth’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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