Dispatcher

Jackson Health System; Miami (FL); On-site; USD 38,000 - 50,000; Full time

Job summary

Jackson Health System in Miami, FL seeks a Dispatcher to coordinate, control, and dispatch all levels of patient transportation. The role requires handling calls from staff, coordinating vendor units for discharges, and gathering essential information to determine service level.

The ideal candidate has 0–3 years of related experience, a high school diploma, and strong communication, organizational, and multitasking skills. Proficiency in Word and Excel will support reporting and data analysis.

Qualifications

• High School diploma or equivalent required.
• 0–3 years of related experience preferred.
• Proficient in Microsoft Word and Excel for reporting and documentation.
• Strong communication and multitasking abilities are essential.

Responsibilities

• Receives calls from JHS employees for patient transportation-related services.
• Calls vendors for the proper units for patient discharges.
• Ascertains pertinent information to determine level of transport service needed.
• Investigates service inquiries, incident reports, and customer service issues.
• Completes daily, weekly, and monthly reports assigned by the MTC manager.

Skills

Analytical thinking

Organization skills

Communication skills

Stress management

Instruction following

Judgment

Tech proficiency

Education

High School diploma

Job description

Miami, FL

Full-Time

Central Transportation Shift Hours: 11:00 AM - 7:30 PM

Summary

The Dispatcher will coordinate, control, and dispatch all levels of service and patient transportation for JHS.

Responsibilities

• Receives calls from JHS employees for patient transportation-related services.
• Calls vendors for the proper units for patient discharges.
• Ascertains pertinent information from the caller to determine level of service transport for the patient.
• Investigates service inquiries, incident reports, and customer service related issues.
• Completes daily, weekly, and monthly reports assigned by MTC manager.
• Works in Microsoft Word and Excel for reporting purposes.
• Ensures that all contractual requirements are met successfully.
• Works with other departments to identify emerging trends.
• Participates in training sessions for Dispatcher Certification.
• Assists with development of goals and objectives for the department.
• Performs other duties as assigned.
• Demonstrates behaviors of service excellence and CARE values (Compassion, Accountability, Respect and Expertise).
• Performs all other related job duties as assigned.

Experience

Generally requires 0 to 3 years of related experience.

Education

High School diploma is required.

Skill

Ability to analyze, organize and prioritize work accurately while meeting multiple deadlines. Ability to communicate effectively in both oral and written form. Ability to handle difficult and stressful situations with critical thinking and professional composure. Ability to understand and follow instructions. Ability to exercise sound and independent judgment. Knowledge and skill in use of job appropriate technology and software applications.

Credentials

Non-licensed worker.

Unit Specific Credential

Working Conditions

Physical Requirements

Job function is sedentary in nature and requires sitting for extended periods of time. Function may require frequent standing or walking. Must be able to lift or carry objects weighing up to 20 pounds. Jobs in this group are required to have close visual acuity to perform activities such as: extended use of computers, preparing and analyzing data and analytics, and other components of a typical office environment. Additional information and provision requests for reasonable accommodation will be provided by the home unit/department in collaboration with the Reasonable Accommodations Committee (RAC).

Environmental Conditions

Jobs in this group are required to function in a fast paced environment with occasional high pressure or emergent and stressful situations. Frequent interaction with a diverse population including team members, providers, patients, insurance companies and other members of the public. Function is subject to inside environmental conditions, with occasional outdoor exposures. Possible exposure to various environments such as: communicable diseases, toxic substances, medicinal preparations and other conditions common to a hospital and medical office environment. May wear Personal Protective Equipment (PPE) such as gloves or a mask when exposed to hospital environment outside of office. Reasonable accommodations can be made to enable people with disabilities to perform the described essential functions. Additional information and provision requests for reasonable accommodation will be provided by the home unit/department in collaboration with the Reasonable Accommodations Committee (RAC).