Dispatcher

Veolia | North America; Miami (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid time off

Health, dental, vision, life insurance

401(k) plan

Job summary

Veolia North America is seeking an executive Administrative Assistant to support customer service and logistics operations in the field of waste, water, and energy management. This role focuses on route planning, dispatch coordination, and daily administrative duties to ensure accurate documentation and timely pickups.

The candidate should have a high school diploma, 1+ year of admin experience, proficiency in Microsoft Office, and good English communication.

Qualifications

• A high school diploma or GED.
• One or more years of experience as an Administrative Assistant.
• Two or more years of transportation/logistics experience.
• Experience developing routes using routing software; Descartes experience ideal.
• Highly developed verbal and written communication skills in English.
• Ability to work safely and carefully to prevent injury to self or others.
• Knowledge of Microsoft Office suite including Excel, Word, Teams, SharePoint, Outlook, and PowerPoint.
• Ability to maintain a safe and compliant workplace.

Responsibilities

• Provides timely response of customer inquiries and dispatches vehicles on a pre-set route.
• Assist Customer Service with requests, route changes, and rescheduling for pickups.
• Monitor and elevate CIC's to supervisor and assist walk-in customers.
• Responsible for all logistics/transportation and review routing systems daily.
• Create load sheets, route sheets, shipping labels, and manifests.
• Dispatch drivers for extra or missed pickups and debrief drivers per SOPs.
• Review driver paperwork (DVIRs, ELD Logs) and update routes as required.
• Maintain DOT hours tracking and 3rd party hauler paperwork as needed.

Skills

Route planning

Verbal & written English

Microsoft Office

Attention to detail

Education

High school diploma or GED

Tools

Descartes routing software

Microsoft Office Suite

Job description

Company Description

Veolia has acquired Clean Earth. As Clean Earth completes its integration into Veolia, recruiting and hiring for this role is being managed in partnership with the Clean Earth talent acquisition team.

Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country’s largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America.

Responsibilities

Under immediate direction, provides timely response of customer inquiries up to and including pick-ups, schedules, product orders, etc., and all other aspects of a customer’s needs. Dispatches vehicles on a pre-set route for each CSR daily in the interest of efficient customer service.

• Assist Customer Service with customer requests, route changes, rescheduling for pickups/missed stops.
• Provides highest level of customer service to all customers in line with Customer objectives.
• Monitor and elevate CIC's to supervisor & Assist walk-in customers
• Responsible for All Logistics/Transportation
• Understand and review daily the Atlas routing system
• Conduct daily debriefs for all drivers
• Assist with Team Member electronic issues or concerns
• Build and print routes for drivers daily, including but not limited to shipping documents, route sheets, shipping labels
• Dispatch drivers for extra, early service or missed pick-ups
• Create load sheets
• Reviews driver’s paperwork (DVIR's, ELD Logs) and DQF files
• Review and updates routes, new customers based on daily communication, reroutes existing customers as required
• Debrief drivers in accordance with written SOP's
• Complete consolidated manifests for trailer shipments
• Ensures that routes are balanced daily
• Forwards DVIR (Vehicle Condition Report) reports to Transportation Supervisor/Manager for maintenance request
• Assists drivers with problems/issues as issues arise (during the day or at the end of the route)
• Prepares reviews and stamps all manifests
• Assists Trans Supervisor/Manager as needed/directed
• Handle 3rd Party Hauler paperwork
• Track and input DOT hours/ JJ Keller.
• Monitors Company policies and procedures, communicating to staff, as necessary
• Communicate performance standards and objectives
• Monitors operations and work of all CSRs
• Keeps staff informed of current problems, changes, and new developments in the department and company by conducting professional, organized, and participative meetings
• Perform any other administrative duties assigned by management

Qualifications

Required Qualifications

• A high school diploma or GED
• One or more years of experience as an Administrative Assistant

Preferred Qualifications

• Two or more years of transportation/logistics experience
• Experience developing routes using a routing software; Descartes experience ideal
• Highly developed verbal and written communication skills in English
• Ability to work safely and carefully to prevent injury to self or others
• Knowledge of Microsoft Office suite including Excel, Word, Teams, SharePoint, Outlook, and PowerPoint
• Ability to maintain a safe and compliant workplace

Additional Information

• Comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, tuition reimbursement, paid volunteering and more.
• In addition, commencing no later than January 1, 2027, benefits package will include participation in an employer-sponsored 401(k) plan, to save for retirement.
• Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.

We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law