Dispatcher

Certified Group; Melville (NY); On-site; USD 30,000 - 36,000; Full time

Job summary

Certified Group is seeking a Dispatcher/Logistics Lead to coordinate movement of goods across the United States. You will schedule and dispatch drivers, monitor shipments, and ensure on-time delivery while complying with safety and regulatory standards.

Work closely with drivers, warehouse staff, and customers to resolve issues, optimize routes, and reduce costs. The role requires experience with TMS, routing software, GPS tracking, and strong communication skills in a fast-paced environment.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• Experience with transportation management systems (TMS) and routing software.
• Proven experience in fast-paced dispatch/coordination roles.
• Solid knowledge of U.S. transportation regulations and safety standards.
• Proficient with dispatch software and GPS tracking.

Responsibilities

• Schedule and dispatch drivers and vehicles for timely deliveries.
• Monitor shipment progress and communicate delays to drivers and customers.
• Coordinate with warehouse staff on loading/unloading and inventory availability.
• Maintain accurate dispatch records and driver logs per policy.
• Resolve route changes, breakdowns, or delivery discrepancies promptly.
• Ensure safety compliance across transportation operations.
• Collaborate with other departments to improve logistics processes.

Skills

Dispatch coordination

Communication

Multitasking

Attention to detail

Customer service

Education

High school diploma or equivalent

Associates degree in logistics or related field

Tools

TMS

Routing software

GPS tracking

Microsoft Excel

Job description

Certified Group is committed to partnering with customers to deliver innovative scientific solutions and expertise — So The World Can Trust In What It Consumes™. Our network of 30 North American and European laboratories serves the food & beverage, dietary supplements, cosmetics, OTC, tobacco/nicotine, cannabis, and hemp industries.

Our Brands

Certified Group is comprised of a set of specialized brands that collectively deliver laboratory testing, regulatory consulting, and certification & audit services across highly regulated industries:

• Certified Laboratories — Provides comprehensive analytical and microbiological testing, primarily supporting food, beverage, cosmetics, OTC, and dietary supplement industries.
• Food Safety Net Services (FSNS) — A leading network of ISO-accredited laboratories across North America, focused on food safety testing, operational support, and technical services for the food industry.
• Labstat — A global leader in contract research and testing for nicotine, tobacco, cannabis, hemp, and next-generation products, with deep expertise in analytical chemistry and toxicology.
• EAS Consulting Group — A regulatory consulting firm offering expert guidance, training, and auditing support across FDA, USDA, and other regulated sectors, powered by a large network of independent advisors.
• FSNS Certification & Audit — Provides accredited third-party auditing and certification services, including food safety, animal welfare, and GMP programs.

Job Summary

TheDispatcher/Logistics Leadplays a critical role in coordinating and managing the efficient movement of goods and services across various transportation channels within the United States. This position is responsible for scheduling and dispatching drivers, monitoring shipments, and ensuring timely delivery while maintaining compliance with safety and regulatory standards. The role requires close collaboration with drivers, warehouse personnel, and customers to resolve any issues that may arise during transit. The Dispatcher must optimize routes and schedules to maximize operational efficiency and minimize costs. Ultimately, this position ensures that logistics operations run smoothly, contributing directly to customer satisfaction and the overall success of the supply chain.

Responsibilities

• Schedule and dispatch drivers and vehicles to ensure timely and efficient delivery of goods.
• Monitor the progress of shipments and communicate proactively with drivers and customers regarding any delays or issues.
• Coordinate with warehouse staff to manage loading and unloading schedules and inventory availability.
• Maintain accurate records of dispatch activities, driver logs, and shipment details in compliance with company policies and regulatory requirements.
• Resolve logistical problems such as route changes, vehicle breakdowns, or delivery discrepancies, service interruptions, and unexpected issues, acting as the liaison between field units and customers/supervisors promptly and effectively.
• Ensure compliance with safety regulations and company standards during all phases of transportation.
• Collaborate with other departments to improve logistics processes and enhance overall operational efficiency.

Education & Experience

• High school diploma or equivalent, preferred Associates degree or higher in logistics, supply chain management, or a related field.
• Preferred experience with transportation management systems (TMS) and advanced routing software.
• Proven experience in a fast-paced environment, dispatching, or transportation coordination.
• Strong knowledge of transportation regulations and safety standards within the United States.
• Proficiency in using dispatch software and GPS tracking systems.
• Communication: Excellent verbal and written skills, with the ability to provide clear, concise instructions.
• Technical Proficiency: Ability to effectively operate through email, mapping software, and computer systems (data entry).
• Multitasking: Ability to prioritize high-volume tasks and make adjustments to schedules as needed

Physical Demands:

• Dexterity of hands and fingers to operate a computer keyboard, mouse and to handle other communications/computer components
• Potential exposure to odors, fumes, airborne particles, hazardous chemicals, and microbiological pathogens
• Noise level varies from quiet to loud
• Temperature varies from hot to cold
• Interactive and fast-paced team oriented tasks
• Overnight Travel is required at the discretion of management
• Regularly lift and/or move up to 55 pounds.

Schedule: Monday-Friday, 8:00AM-5:00PM

The compensation details provided below reflect the expected pay range for this role, based on the selected compensation structure and applicable guidelines. Actual pay within this range may vary depending on factors such as experience, skills, qualifications, and geographic location. Additional components of total rewards—such as bonuses, benefits, or incentives—may also apply where applicable.
Salary Range for Pay Transparency
$22—$26 USD
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We are an Equal Opportunity Employer and make employment decisions without regard to protected characteristics under applicable law.