Dispatcher

Apple Air Heating & Cooling; Maywood (NY); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(K) with Company Match

Company-Paid Long-Term Disability &amp

Paid Time Off

Job summary

Apple Air Heating & Cooling is seeking a Residential Trades Dispatcher in Maywood, NY to join a fast-paced operations team. You will coordinate technician scheduling, optimize routes, monitor real-time schedules, and provide proactive communication with field staff and customers.

The ideal candidate is highly organized, detail-oriented, and able to forecast workload 2–3 days ahead while maintaining excellent service levels and responsiveness.

Qualifications

• Prior experience in dispatching, scheduling, or operations (service industry preferred).
• Strong organizational and multitasking abilities with attention to detail.
• Effective verbal and written communication with technicians, customers, and leadership.
• Problem-solving skills to anticipate challenges and adjust plans quickly.
• Experience with dispatching software such as ServiceTitan or similar platforms.

Responsibilities

• Coordinate Technician Scheduling: optimize daily operations by coordinating technician assignments and routes.
• Manage Real-Time Schedules: monitor start, departure, and completion times; adjust as needed.
• Route Optimization: maintain routing matrices to match skills to calls.
• Communicate with Field Technicians: keep proactive updates on routing, parts, and timelines.
• Customer Service Support: respond to inquiries and service updates with professionalism.
• Maintain Workforce Availability: track PTO, sick time, and weekend coverage.
• Forecast Workload: plan service demand 2-3 days in advance.
• Follow-Up on Pending Work: monitor open orders and coordinate timelines.
• Parts Coordination: inform customers about parts availability and delays.
• Problem Resolution: address conflicts and customer needs to maintain flow.

Skills

Dispatching

Scheduling

Communication

Problem-Solving

Teamwork

Tools

ServiceTitan

Job description

Overview

Residential Trades Dispatcher Looking to grow your career in a fast-paced operations role? Apple Air has an exciting opportunity for a Dispatcher! We’re seeking someone who is highly organized, detail-oriented, and thrives in a dynamic environment where communication and coordination are key. In this role, you’ll play a vital part in supporting our service team by managing technician schedules, optimizing routes, and ensuring a seamless customer experience. Apple Air is known for innovation, excellence, and a strong commitment to both employees and customers. If you’re eager to make an impact, support a high-performing team, and build a stable, rewarding career with a company that values your success, this is the opportunity for you!

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Responsibilities:

• Coordinate Technician Scheduling: Partner with the Service Manager to optimize daily operations by coordinating technician assignments, routes, and transportation logistics.
• Manage Real-Time Schedules: Monitor technicians’ start, departure, and completion times; adjust schedules throughout the day to maximize efficiency and productivity.
• Route Optimization: Maintain detailed routing matrices, including technician locations, skill sets, and equipment, to ensure the most qualified technician is assigned to each service call.
• Communicate with Field Technicians: Maintain consistent communication throughout the day to proactively identify and resolve issues related to routing, parts, or job timelines.
• Customer Service Support: Respond to customer inquiries, schedule requests, and service updates, ensuring clear and professional communication at all times.
• Maintain Workforce Availability: Track technician PTO, sick time, and weekend coverage to ensure adequate staffing levels and uninterrupted service operations.
• Forecast Workload: Plan and forecast service demand 2-3 days in advance, ensuring technicians are fully prepared for upcoming jobs and priorities are aligned.
• Follow-Up on Pending Work: Monitor open work orders, follow up on recommended services, and coordinate job completion timelines.
• Parts Coordination: Communicate with customers regarding parts availability and provide accurate updates on job status and delays.
• Problem Resolution: Anticipate scheduling conflicts, routing challenges, and customer needs, and implement quick, effective solutions to maintain operational flow.

Qualifications:

• Relevant Experience: Prior experience in dispatching, scheduling, or operations (service industry preferred).
• Strong Organizational Skills: Ability to manage multiple schedules, priorities, and tasks with high attention to detail.
• Effective Communication: Strong verbal and written communication skills to interact with technicians, customers, and leadership.
• Problem-Solving Skills: Ability to think critically, anticipate challenges, and make sound decisions under pressure.
• Technical Proficiency: Experience with dispatching and scheduling software (e.g., ServiceTitan or similar platforms preferred).
• Team-Oriented Mindset: Collaborative approach to supporting technicians and maintaining efficient day-to-day operations.

What We Offer:

• Medical, Dental, and Vision Insurance:Affordable, comprehensive coverage
• 401(K) with Company Match:Plan for your future with confidence
• Company-Paid Long-Term Disability & Life Insurance:Security and peace of mind
• Voluntary Short-Term Disability & Life Insurance:Additional protection tailored to your needs
• Paid Time Off:Vacation, holidays, and sick time to support work-life balance

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Apple Air May conduct a preemployment background check and drug test, subject to applicable law.

Apple Airis an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Posted Min Pay Rate

USD $25.00/Hr.

Posted Max Pay Rate

USD $30.00/Hr.