Dispatcher

African American Talent; Illinois; Vor Ort; USD 26.000 - 32.000; Vollzeit

Benefits dieser Stelle

Medical, dental & vision

Critical Illness, Accident, and Hotel

401(k) Retirement Plan

Pre-tax and Roth post-tax benefits

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave

Zusammenfassung

TEKsystems is seeking a Dispatcher to manage towing operations and optimize resource allocation at our Caseyville, IL site. You will ensure on-time performance, coordinate with tow drivers, and provide documentation for pickups and deliveries while maintaining safety standards.

The role requires 2+ years in customer service and at least 1 year in dispatch, with an emphasis on reliable communication and cost-conscious transportation management.

Qualifikationen

• 2+ years customer service experience
• 1+ years direct dispatch

Aufgaben

• Direct activities related to towing operations and on-time performance goals.
• Manage tow truck resources and assign work in an efficient manner and optimize tower productivity.
• Plan future day resource requirements and coordinate with towers to line up required truck resources.
• Identify when demand exceeds tow truck capacity & refer to part-time networks for additional resources.
• Monitor transportation costs and identify opportunities for cost savings.
• Recruit new towers to build towing networks with added resources.
• Provide necessary documentation to drivers for each pickup and delivery, including check and cash handling as needed.
• Monitor work-in-progress & make necessary adjustments to ensure timely performance.
• Identify and escalating issues or concerns related to transportation activities to management.
• Form a fundamental relationship with the Transportation team.
• Establish and maintain good, positive working relationships with all tow drivers.
• Review and analyze reports on transportation activity, including Time Performance metrics.
• Comply with safety guidelines along with company policies and procedures.
• Other duties as assigned.

Kenntnisse

dispatch

dispatch customer service

customer support

Jobbeschreibung

Description

The Dispatcher plays a meaningful role in managing our towing resources to keep our vehicle pickups and deliveries running smoothly, which optimizes branch productivity. The incumbent will provide outstanding customer service to our towing partners and pivoting to coordinate for capacity and resource demands. The Dispatch role plays a crucial part in the organizations business and branch growth.

Responsibilities

Direct activities related to towing operations and on-time performance goals.

Manage tow truck resources and assign work in an efficient manner and optimize tower productivity.

Plan future day resource requirements and coordinate with towers to line up required truck resources.

Identify when demand exceeds tow truck capacity & refer to part-time networks for additional resources.

Monitor transportation costs and identify opportunities for cost savings.

Recruit new towers to build towing networks with added resources.

Provide necessary documentation to drivers for each pickup and delivery, including check and cash handling as needed.

Monitor work-in-progress & make necessary adjustments to ensure timely performance.

Identify and escalating issues or concerns related to transportation activities to management.

Form a fundamental relationship with the Transportation team.

Establish and maintain good, positive working relationships with all tow drivers.

Review and analyze reports on transportation activity, including Time Performance metrics.

Comply with safety guidelines along with company policies and procedures.

Other duties as assigned.

Skills

dispatch, dispatch customer service, customer support

Top Skills Details

dispatch,dispatch customer service,customer support

Additional Skills & Qualifications

2+ years customer service experience

1+ years direct dispatch

Experience Level

Intermediate Levelthis

Job Type & Location

This is a Contract to Hire position based out of Caseyville, IL.

Pay and Benefits

The pay range for this position is $19.00 - $23.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan
• Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract to Hire position based out of Caseyville, IL.

Application Deadline

This position is anticipated to close on Nov 12, 2026.

Workplace Type

This is a fully onsite position in Caseyville,IL.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.