Dispatcher

GFL Environmental Inc.; Harrison (MI); On-site; USD 35,000 - 45,000; Full time

Job summary

GFL Environmental Inc. in Michigan is seeking a motivated individual to join as a Dispatcher. The role involves scheduling services, dispatching calls, and ensuring customer needs are met efficiently. Ideal candidates will have strong communication skills and a focus on customer service, with prior experience in a transportation or dispatch environment being highly valued.

The position may require working extended hours and possibly weekends. If you are looking for a dynamic and responsive work environment, this could be the perfect opportunity for you.

Qualifications

• 1–2 years in a transportation, dispatch or customer service role.
• Knowledge of the industry is an asset.
• Willingness to learn the TRUX system.

Responsibilities

• Schedule service and satisfy customer needs for service changes.
• Dispatch calls to routes based upon designated route and driver location.
• Troubleshoot and resolve potential delivery and pickup problems.

Skills

Strong communication and interpersonal skills

Strong customer focus

Proficient in MS Outlook, Excel, Word

Ability to multitask and prioritize

Advanced computer skills

Education

High school diploma

Post-secondary courses or diploma (asset)

Tools

TRUX system experience (asset)

MS Office Suite

Job description

Key Responsibilities

• Schedule service and satisfy customer needs for service changes. Ensure that service is completed in accordance with established policies.
• Dispatch calls to routes based upon designated route and driver location.
• Perform driver check‑ins at day’s end to ensure complete and accurate paperwork completion.
• Distribute, collect and review route sheets for proper days‑end data entry.
• Ensure coordination with other departments, clarifying roles and responsibilities for resolving service issues.
• May perform some additional responsibilities as assigned by the Operations Manager.
• Interacts with customers, customer service department, sales, & Operations staff reporting to Operations Manager.
• Works with routing specialists to optimize routes.
• Fields incoming calls / emails from customers.
• Troubleshoot and resolve potential delivery and pickup problems before they result in service issues.
• Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity.
• Records and documents information from drivers and distributes to appropriate departments.
• Communicates with maintenance shop personnel.
• Must be able to communicate effectively and professionally via email, telephone and two‑way devices.

Knowledge, Skills, Abilities And Competencies

• Completion of high school. Post‑secondary courses or diploma would be considered an asset.
• 1–2 years in a transportation, dispatch or customer service role.
• Strong communication and interpersonal skills.
• Strong customer focus.
• Proven ability to multitask and prioritize tasks.
• Proficient in MS Outlook, Excel, Word.
• Knowledge of industry is an asset.
• Advanced skill level with software applications and word processing accuracy including adequate typing speed.
• Required to work extended hours including occasional weekends.
• Possess TRUX experience but not mandatory; if not possess, desire and ability to learn TRUX system, needs to possess advanced computer skills.
• Additional or specialized training in transportation, logistics, or similar area of study; customer service experience in a call center environment.

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact [e-mail].