Dispatcher

Distributor Operations, Inc.; Harrisburg (Dauphin County); On-site; USD 35,000 - 55,000; Full time

Job summary

Interstate Batteries is seeking a detail-oriented Dispatch/Customer Service Associate to handle incoming calls, dispatch hot-shot requests, and coordinate drivers for timely service to dealers. You will balance invoices, assist walk-in customers with battery needs, and follow up with major customers to ensure satisfaction and supply.

Strong communication and multitasking are essential for success in this role.

Qualifications

• Strong communication and customer service required.
• Ability to multitask in a fast-paced environment.
• Basic computer skills and internet literacy.
• Good knowledge of the local area and dealers.

Responsibilities

• Handle all incoming phone calls professionally and dispatch hot-shot requests promptly.
• Manage hot-shot drivers to ensure efficient service.
• Attend walk-in customers with courteous service for battery needs.
• Handle and balance generated invoices.
• Weekly follow-up with largest customers to maintain satisfaction and supply.

Skills

Communication skills

Customer service

Multitasking

Geographic knowledge

Basic computer skills

Job description

Our mission is to be a trusted workplace for team members to be their whole selves at work. A company that people love and positively impacts the lives of all whom we touch.

be your best self

At Interstate Batteries, you have the chance to be excellent at work and excellent at life. We know that professional success depends on personal wellbeing. That's why we want to enrich your life with the tools and services you need to succeed in every area of your life. Join us!

Purpose of Job

Handle all incoming phone calls and dispatch hot-shot request in a timely and orderly fashion in order to best meet the needs of our dealers in most efficient manner possible.

Job Components

• Handle All incoming phone calls in a professional manner and dispatch hot-shot request in the most timely and orderly fashion. 25%
• Manage hot-shot drivers in a manner that will deliver the best and most efficient hot-shot service possible. 25%
• Wait on and handle all walk-in customers by providing each and every customer with courteous service and information to satisfy their battery need(s). 25%
• Handle and balance invoices generated. 15%
• Follow-up with largest customers weekly to ensure customer satisfaction and battery supply is adequate. 10%

Qualifications

• Basic computer skills and ability to utilize the internet
• Good knowledge of the geographical area
• Strong communication skills and customer service skills.
• Ability to multi-task
• Previous experience in telephone and dispatch operations is a plus.

Scope Data

• Strong interaction with office personnel, Team Leader, General Manager and dealer personnel.

Work Environment

• Regularly required to use hands to grasp or handle, talk and hear, stand and walk.
• Specific vision abilities include close vision, depth perception and ability to adjust focus.
• Ability to lift and/or move 50+ lbs.
• May be exposed to battery warehouse conditions such as exposure to moving equipment mechanical parts, fumes or airborne particles; toxic or caustic chemicals.

Note: We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.

Interstate Batteries provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Interstate Batteries complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Interstate Batteries expressly prohibits unlawful discrimination on the basis of age, race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, medical condition, genetic information, national origin, ancestry, disability (mental and physical), marital status, military status, veteran status, citizenship or any other characteristic protected under applicable local, state or federal law.