Dispatcher

Air Comfort, Inc; Flat Rock (MI); On-site; USD 35,000 - 52,000; Full time

Job summary

Target Steel seeks a Dispatcher in our Traffic Department to ensure smooth local truck movements and coordinated shipping/receiving operations. You will communicate schedules, manage appointments, and work with multiple departments to keep daily operations on track.

Ideal candidates have strong organization, reliable communication, and the ability to handle multiple priorities in a fast-paced environment while maintaining accuracy and timely updates for drivers and customers.

Qualifications

• Strong organizational and time-management skills.
• Clear and professional verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• High attention to detail and accuracy.
• Basic computer and data-entry skills.
• Ability to communicate effectively with drivers, customers, and coworkers.
• Dependable attendance and punctuality.
• Ability to work independently while supporting the overall team.

Responsibilities

• Coordinate and dispatch local truck drivers for daily deliveries and pickups, ensuring timely and efficient service.
• Communicate schedules, destinations, and any changes or priorities to drivers throughout the day.
• Schedule and maintain accurate delivery and pickup appointments for customers, updating information as needed.
• Sort and organize shipping, delivery, pickup, and driver paperwork to ensure proper routing to relevant personnel or departments.
• Answer incoming phone calls professionally and promptly, assisting customers, drivers, vendors, and internal staff or directing calls as appropriate.
• Maintain ongoing communication with drivers regarding routes, delivery and pickup status, delays, and scheduling changes.
• Review daily workload and assist in organizing truck assignments to support efficient operations.
• Accurately enter and maintain dispatch information, appointment times, and related records.
• Provide courteous and professional customer service regarding delivery and pickup scheduling.
• Collaborate with shipping, receiving, warehouse, sales, and other departments to communicate scheduling information and resolve issues.
• Respond to scheduling conflicts, delays, and other transportation issues, communicating changes to all relevant parties.

Skills

Organizational

Communication

Multitasking

Attention to detail

Data entry

Driver communication

Punctuality

Independent work

Job description

Target Steel is a leading provider in the steel industry, dedicated to delivering high-quality products and exceptional service to its customers. As a Dispatcher in our Traffic Department, you will play a vital role in ensuring the smooth and efficient movement of local trucks and the coordination of shipping and receiving operations. This position is ideal for individuals who thrive in a fast-paced environment, possess strong organizational skills, and are committed to providing excellent customer service. Join a team where your attention to detail and communication abilities will directly contribute to the success of our daily operations.

Responsibilities

• Coordinate and dispatch local truck drivers for daily deliveries and pickups, ensuring timely and efficient service.
• Communicate schedules, destinations, and any changes or priorities to drivers throughout the day.
• Schedule and maintain accurate delivery and pickup appointments for customers, updating information as needed.
• Sort and organize shipping, delivery, pickup, and driver paperwork to ensure proper routing to relevant personnel or departments.
• Answer incoming phone calls professionally and promptly, assisting customers, drivers, vendors, and internal staff or directing calls as appropriate.
• Maintain ongoing communication with drivers regarding routes, delivery and pickup status, delays, and scheduling changes.
• Review daily workload and assist in organizing truck assignments to support efficient operations.
• Accurately enter and maintain dispatch information, appointment times, and related records.
• Provide courteous and professional customer service regarding delivery and pickup scheduling.
• Collaborate with shipping, receiving, warehouse, sales, and other departments to communicate scheduling information and resolve issues.
• Respond to scheduling conflicts, delays, and other transportation issues, communicating changes to all relevant parties.

Qualifications

• Strong organizational and time-management skills
• Clear and professional verbal and written communication skills
• Ability to manage multiple priorities in a fast-paced environment
• High attention to detail and accuracy
• Basic computer and data-entry skills
• Ability to communicate effectively with drivers, customers, and coworkers
• Dependable attendance and punctuality
• Ability to work independently while supporting the overall team

Work Schedule

Monday-Friday
8:00 AM - 5:00 PM