Dispatcher

Adapt-Health-LLC; Elmhurst (IL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Comprehensive medical, dental and vis­

401(k) with company match

Paid Time Off including holidays

Employee Stock Purchase Plan

Paid Parental Leave

Disability Insurance (Short & Long)

Life and AD&D Insurance

FSA / HSA options

Access to CVS Minute Clinic and Teledo

Job summary

AdaptHealth is seeking a Dispatcher to coordinate daily routes, schedule deliveries with regional operations, and ensure timely, accurate service for patients. You will maintain knowledge of HME products, verify details with teams, and drive efficiency while protecting patient information.

You will collaborate with delivery technicians and management to optimize routes, address order issues, and uphold regulatory standards in a fast-paced healthcare setting.

Qualifications

• High School Diploma or equivalent.
• One year of health care admin/customer service, claims, billing, call center or management experience.
• Senior level requires two years of related experience and one year of exact job experience.
• Exact job experience in Medicare certified HME/Diabetic/Pharmacy/home medical supplies that bill insurance.
• Valid and unrestricted driver’s license in state of residence.

Responsibilities

• Route all orders daily and create sensible routes for delivery technicians.
• Maintain knowledge of current HME products and applicable regulations.
• Clear all routes daily with delivery technicians to ensure stops are completed.
• Screen tickets for mistakes and resolve with Management or responsible party.
• Create routes that meet delivery windows while staying within budget.
• Develop best practices for zoning, routing, dispatching, and handling emergencies.
• Make outbound calls to customers and technicians for scheduling and routing with great customer care.
• Coordinate with teams who enter tickets to verify details and resolve issues.
• Verify delivery/pickup details and communicate with technicians and couriers.
• Aim for regional goals like productivity and lower costs per delivery.

Skills

Decision Making

Analytical and problem-solving

Adaptability

Verbal and written communication

Customer service

MS Office / computer skills

Task prioritization

Technical aptitude for data systems

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Description

About AdaptHealth

At AdaptHealth we offer full-service home medical equipment and related services that empower patients to live their best lives – beyond the hospital and at home.

With supporting locations across the nation, AdaptHealth is the vital link in the healthcare ecosystem that bridges the gap between patients, providers, and high-quality, compassionate care.

If you’re passionate about making a meaningful and lasting difference in the lives of patients, we invite you to explore a career with AdaptHealth.

The Adapt Difference

• Commitment to Our People – Support, Development, and Advancement Opportunities
• Competitive Compensation and Incentives
• Comprehensive Total Rewards & Benefits
• Industry-Leading Care & Innovation
• Responsible Environmental Stewardship

Position Summary:

The Dispatcher has a broad range of responsibilities including routing all orders for regional branches deliveries and coordinating delivery schedules with the operations staff in each region achieving timely delivery goals as established by leadership. Uses appropriate IT systems to document patient communication and achieves operations staff productivity by assigning appropriate number of deliveries per staff member.

Job Duties:

• Responsible for every ticket (delivery, pick-up, service) daily, create sensible routes for each Medical Equipment Technician and ensure all stops were completed.
• Develop and maintain working knowledge of current HME products and services offered by the company and all applicable governmental regulations.
• Clear all routes daily with all delivery technicians to ensure all stops were completed.
• Address any non-printed orders to determine the status of the order.
• Screen every ticket for mistakes and address these mistakes with Management and/or the person responsible for creating the order.
• Create sensible routes for every delivery technician that will meet certain window blocks and/or expectations from customers or referral sources, while operating within the budget.
• Address and develop the best process to handle incomplete orders. Communicate this message to all applicable parties.
• Make outbound calls to customers and patient service technicians for scheduling and routing with a focus on extraordinary customer care
• Partner with teams who enter tickets to deliver extraordinary customer care, communicate any issues, verify delivery details, and create solutions for issues
• Verify delivery/pick up details and communicate that information to patient service technicians and couriers.
• Achieves or shows progression toward positively impacting regional goals that could include productivity goals, decreasing cost per delivery, and decreasing mileage per route by routing in an efficient manner.
• Tracks all orders and confirms that orders are delivered daily or follows up and track for appropriate time frames including checking log line.
• Ensures confidentiality of patient care information/documentation.
• Documents patient communication regarding deliveries achieving 98% compliance or shows steady progression towards meeting.
• Become familiar with all personal safety and infection control practices and procedures.
• Account for all tickets, create routes, clear routes, and ensure all stops were completed.
• Develop best practice process and procedures for the position. This includes but is not limited to categories such as zoning, routing/re-routing, dispatching, staging, loading/unloading, handling emergencies, same/day orders, modes of delivery, etc.

Competency, Skills and Abilities:

• Decision Making
• Analytical and problem-solving skills with attention to detail
• Ability to adapt and be flexible in a rapidly changing work environment
• Job Title: Dispatcher FLSA Classification: Non-Exempt
• Department: Operations Rev Date: 05/20
• Reports To: Department Manager Approved by: Human Resources
• Strong verbal and written communication
• Excellent customer service skills
• Proficient computer skills and knowledge of Microsoft Office
• Ability to prioritize and manage multiple tasks
• Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction

Requirements

Education and Experience Requirements:

• High School Diploma or equivalent
• One (1) year work related experience in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry.
• Senior level requires two (2) years of work-related experience and one (1) year of exact job experience.
• Exact job experience is considered any of the above tasks in a Medicare certified HME, Diabetic, Pharmacy, or home medical supplies environment that routinely bills insurance.
• Valid and unrestricted driver’s license in state of residence

Total Rewards & Benefits Program

• Comprehensive medical, dental and vision coverage (eligible first of the month following hire)
• 401(k) with company match
• Paid Time Off Plans including 6 paid holidays
• Employee Stock Purchase Plan
• Paid Parental Bonding Leave
• Short and Long-term Disability Insurance
• Life and AD&D Insurance
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• CVS Minute Clinic and Teledoc access
• Spousal Advantage Reimbursement Plan
• Identity Theft Protection and Legal Plan

*Applicable waiting periods apply

Requirements Disclosure

• Company conducted Background Check is required for all roles
• Company conducted Motor Vehicle Record Check is required for driving roles
• Clinical roles require valid licensure/certification, where applicable

In accordance with Florida law, candidates applying for positions located in Florida are required to undergo background screening through the Florida Care Provider Background Screening Clearinghouse, as applicable. As required, we are providing all applicants with access to the Clearinghouse Education and Awareness website: https://info.flclearinghouse.com

In accordance with California law, candidates applying for positions located in California that require on-site presence at a Home Medical Device Retailer (HMDR) facility must obtain a California Department of Public Health (CDPH) Exemptee License. This license requires completion of state-approved training and a course completion certificate, as HMDR facilities are required to have an Exemptee physically present during all hours of operation in lieu of a pharmacist. Applicants must include proof of required training with their license application or disclose their intent to obtain. More information on the CDPH HMDR program and approved training options can be found here: Home Medical Device Retail Program.

AdaptHealth is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual’s race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.