Dispatcher

TurnPoint Services; Cincinnati (OH); On-site; USD 45,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Paid parental leave

PTO

Company-paid holidays

Life and disability insurance

Disability coverage

Pet insurance

Identity protection

Job summary

Apollo Home, part of TurnPoint Services, is hiring a Dispatcher to join a dynamic team in Cincinnati. You will match technicians to service calls, manage scheduling, and drive revenue goals while delivering standout customer care.

The role requires strong dispatch and customer service skills, IT proficiency, and the ability to multi-task in a fast-paced environment. Compensation reflects a $45k–$48k annual range with comprehensive benefits and growth opportunities.

Qualifications

• Proven track record in customer service or dispatch.
• IT competent; good typist and proficient with phone systems.
• Highly organized with exceptional follow-through abilities.
• Strong verbal and written communications.
• Ability to build trust, diffuse conflict, and hold others accountable.
• Engaging personality that blends well with a fast-paced, goal-driven environment.
• A competitive individual contributor who also loves to win as a team.
• Highly motivated, flexible, and great attitude on life.
• Advanced customer service skills.
• Ability to multi-task
• Flexible schedule (must be able to work second shift and weekends)

Responsibilities

• Schedule and coordinate all booked calls. Monitor calls in unassigned.
• Evaluate booked calls and assign the best technician to each service appointment.
• Maximize revenue by maintaining complete control over scheduling service and maintenance calls with customers and monitoring technicians’ performances.
• Meet daily revenue goals by prioritizing the most urgent and profitable calls.
• Relay accurate information to technicians, ensuring proficient, quality customer experiences; including any special instructions.
• Update customers throughout the day on the technician’s progress.
• Hold morning briefing on D-board with Service Manager and update throughout the day.
• Be professional and establish customer rapport, encouraging repeat business.
• Respond to customer requests, resolve issues, and promote the brand.
• Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
• Working with the Service Manager, develop contingency plans for busy times.
• Debrief Service Technicians after the completion of each call.
• Forecast workload for 2 – 3 days out review with Service Manager.
• Contact customers with a “Parts Pending” status as parts are received for scheduling.
• Update customer files as information is received from installation or service.
• Take incoming customer calls during times of high volume or coverage purposes.
• Other duties as assigned.

Skills

Customer service

Dispatch

IT proficiency

Typing speed

Phone systems

Organization

Verbal communication

Written communication

Conflict resolution

Team player

Multitasking

Flexible schedule

Job description

Brand Overview

Since 1910, Apollo Home has proudly served Cincinnati, making it one of the oldest and most respected home service providers in the Midwest. With over a century of excellence, Apollo has earned multiple awards for service and customer satisfaction. As part of TurnPoint Services, Apollo employees gain access to industry-leading training, technology, and growth opportunities. At Apollo, tradition and innovation come together to build lasting careers. Build your future with Apollo Home — where 100+ years of history meets tomorrow’s opportunity.

Role Overview

Pay Range: $45,000 - $48,000 annually

As a Dispatcher, you will work as part of a dynamic and passionate team to ensure desired sales metrics. You will match the right technician to every job, helping achieve the company’s financial goals.

Dispatch Responsibilities:

• Schedule and coordinate all booked calls. Monitor calls in unassigned.
• Evaluate booked calls and assign the best technician to each service appointment.
• Maximize revenue by maintaining complete control over scheduling service and maintenance calls with customers and monitoring technicians’ performances.
• Meet daily revenue goals by prioritizing the most urgent and profitable calls.
• Relay accurate information to technicians, ensuring proficient, quality customer experiences; including any special instructions.
• Update customers throughout the day on the technician’s progress.
• Hold morning briefing on D-board with Service Manager and update throughout the day.

Including:

• Be professional and establish customer rapport, encouraging repeat business.
• Respond to customer requests, resolve issues, and promote the brand.
• Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
• Working with the Service Manager, develop contingency plans for busy times.
• Debrief Service Technicians after the completion of each call.
• Forecast workload for 2 – 3 days out review with Service Manager.
• Contact customers with a “Parts Pending” status as parts are received for scheduling.
• Update customer files as information is received from installation or service.
• Take incoming customer calls during times of high volume or coverage purposes.
• Other duties as assigned.

Requirements:

• Proven track record in customer service or dispatch.
• IT competent; good typist and proficient with phone systems.
• Highly organized with exceptional follow-through abilities.
• Strong verbal and written communications.
• Ability to build trust, diffuse conflict, and hold others accountable.
• Engaging personality that blends well with a fast-paced, goal-driven environment.
• A competitive individual contributor who also loves to win as a team.
• Highly motivated, flexible, and great attitude on life.
• Advanced customer service skills.
• Ability to multi-task
• Flexible schedule (must be able to work second shift and weekends)

Why You’ll Love Working Here

Comprehensive Benefits: Medical, dental, and vision coverage; a 401(k) plan with company match; paid parental leave; PTO; company-paid holidays; life and disability insurance; accident, critical illness, and hospital indemnity coverage; and access to voluntary benefits such as pet insurance and identity/fraud protection - everything you need to support yourself and your family.

Real Growth Opportunities: With more than 60+ strong local brands behind you, you’ll have the chance to grow your skills, take on new responsibilities, and build a long-term career.

A Culture with Heart: We lead with teamwork, respect, and integrity. Every voice matters, and every contribution fuels our shared success.

Purpose-Driven Work: Every role — in the field, office, or leadership — makes a real impact by helping families and communities stay safe and comfortable.

Competitive Rewards: Strong pay, solid benefits, and recognition programs designed to celebrate craftsmanship, commitment, and exceptional performance.

Clear Career Paths: From apprentice and entry-level roles to expert technicians, office leaders, and GMs — you’ll always know where you can grow next.

Training & Development: Hands-on technical instruction, leadership pathways, and continuous learning through our Apprenticeship Academy and brand-level coaching.

Modern Tools & Technology: Advanced diagnostics, digital tools, and quality equipment that help you work safer, smarter, and more efficiently.

Safety First: A safety-first mindset built into every process so you go home safely every day.

Inclusive & Supportive Environment: We welcome all backgrounds and empower every employee to bring their best.

Stable & Reliable: The strength of a national platform with the trust of long-standing local brands means your career is secure and supported.

Community Impact: Your work strengthens local neighborhoods and supports families in meaningful, practical ways.

Compensation & Benefits

• Affordable Medical, Dental, and Vision plans with company contributions
• 401K with a 3% company match
• Short- and Long-Term Disability Plans Available
• $50K Life Insurance Policy Free to Employees
• 6 Paid Holidays each year
• Paid Time Off

EEO Statement

Equal Opportunity Employer

We are an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or other status protected by applicable federal, state, or local law.