Dispatcher

WEC Energy Group (WEC); Chicago (IL); On-site; USD 45,000 - 68,000; Full time

Job summary

WEC Energy Group is seeking a Dispatcher at our Chicago, Illinois location to coordinate gas service orders for field technicians serving Peoples Gas and North Shore Gas. The role requires attention to safety and coordination during emergencies and high call volumes.

The successful candidate will have 3+ years of operations experience in utilities, strong Microsoft skills, and customer interaction experience; evening, overnight, weekend shifts are required with overtime as needed.

Qualifications

• High School Diploma, HSED, or GED.
• 3+ years Operations experience in utilities or emergency management.
• 3+ years experience with Microsoft applications.
• 3+ years experience with customer interaction.

Responsibilities

• Assign emergency and non-emergency gas service orders to field technicians for PGL and NSG.
• Provide critical gas facility and customer data to technicians.
• Conduct well-being checks on field employees and coordinate with security, police and fire.
• Use multiple computer systems and communicate via radio and phone.
• Work evenings, overnights, weekends and holidays.
• Handle high call volume with minimal supervision and multitask.
• Overtime is mandatory based on departmental needs.

Skills

Operations experience

Microsoft applications

Customer interaction

Education

High School Diploma, HSED, or GED

Job description

WEC Business Services LLC, a subsidiary of WEC Energy Group, is seeking a Dispatcher in our Chicago, Illinois location.

About Us

WEC Energy Group is one of the nation’s largest electric generation and distribution and natural gas delivery holding companies serving 4.7 million customers across the Midwest. We are committed to providing clean, reliable, and affordable energy in an environmentally sustainable manner. Customers are the heart of our business, and we work every day to help grow and support communities where we provide vital energy services.

As a Fortune 500 company, we value and develop our employees who are making a difference in a mission that matters. We don’t just offer a job; we provide fulfilling careers where safety and well-being are paramount. Join our team and experience first-hand our commitment to your success. We offer competitive pay and benefits to recognize your hard work and dedication.

If you’re talented, energetic and ready for a career with a future, we want you on our team. We are powered by a diverse and inclusive workforce fueled by the pride in what we do. If you're driven by the passion to change lives, this is the place for you.

Job Responsibilities

• The Dispatcher is responsible for the assignment of emergency and non-emergency gas service orders to field technicians at both Peoples Gas and North Shore Gas Companies. These include gas leaks, carbon monoxide calls, explosions, fires and No Gas complaints.
• This position is responsible for providing critical gas facility information as well as customer information to Service and Distribution Department field technicians at both PGL and NSG.
• The Dispatcher will conduct well being checks on field employees and request assistance from private security firm as well as Police and Fire Departments to ensure the safety of our employees and customers.
• The Dispatcher uses multiple computer systems and communicates with field technicians via radio console and telephone.
• Thisposition works evenings, overnights, weekends and holidays.
• The Dispatcher must work with minimal supervision and be able to multi task during periods of high call volume.
• Overtime is mandatory based on departmental needs

Minimum Qualifications

• High School Diploma, HSED, or GED
• 3+ years Operations experience in the utility industry, emergency management, operational compliance or contact center environment
• 3+ years experience working with Microsoft applications
• 3+ years Business related experience with customer interaction

Preferred Qualifications

• 1+ years - Open C (emergency classification system and knowledge), PCAD, Navigate experience
• Familiarity with city of Chicago street layout

End Date: 08/28/2026

Pay Range Minimum: $32.90

Pay Range Maximum: $49.35

The pay range reflects the minimum and maximum for the position at the time of posting and may be modified in the future. The starting salary/pay within the pay range will be based on several factors, as applicable, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, shift, travel requirements, collective bargaining agreements, and business and organizational needs. At WEC Energy Group, it is not typical for an individual to be hired at or near the top of the range for their role.

We reserve the right to modify the application deadline or discontinue accepting applications for any position if deemed necessary.

WEC Energy Group will only employ those who are legally authorized to work in the United States. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

WEC Energy Group and its subsidiaries are Equal Opportunity Employers. As a result, all qualified applicants will receive equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected status. The Company also complies with all applicable federal, state and local laws that require it to take affirmative action.