Dispatcher

Guildgaragegroup; Charlotte (NC); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

PTO & Holidays

401(k) with company match

Employee discounts

Job summary

Tip Top Garage Doors in Charlotte, NC is seeking a dependable Dispatcher to act as the heartbeat of our daily operations. You’ll coordinate service schedules, support field technicians, and ensure a smooth, professional customer experience.

Ideal candidates bring 1–3 years of dispatching or service coordination, a high school diploma, and familiarity with scheduling software like ServiceTitan. Competitive hourly pay and benefits are offered.

Qualifications

• HS diploma or equivalent.
• 1–3 years of dispatching or service coordination experience.
• Garage door industry experience preferred.

Responsibilities

• Schedule and dispatch service and repair calls based on technician location, availability, and skillset.
• Monitor and adjust schedules in real time to respond to changes, emergencies, and customer needs.
• Communicate clearly with technicians, customers, and management throughout the day.
• Review daily jobs to ensure correct skill levels, parts, notes, and payment details are in place.
• Optimize routes to reduce drive time, improve efficiency, and minimize callbacks.
• Serve as a primary point of contact for customers—answering questions and setting clear expectations.
• Document customer interactions and ensure proper follow-up.
• Handle inbound calls and route them appropriately.
• Support the office and operations team with additional administrative tasks.

Skills

Dispatching experience

Service coordination

Multitasking

Education

High school diploma

Equivalent qualification

Tools

ServiceTitan

Job description

Now Hiring: Dispatcher

Tip Top Garage Doors | Charlotte, NC Pay: $18–$20 per hour (DOE)

Are you a strong communicator who thrives in a fast-paced environment and loves keeping teams organized and running efficiently? Tip Top Garage Doors is looking for a dependable, detail-oriented Dispatcher to serve as the heartbeat of our daily operations.

In this role, you’ll coordinate schedules, support our field technicians, and help deliver a smooth, professional experience for our customers. If you enjoy problem-solving, multitasking, and being the go-to person who keeps everything on track, this could be the perfect fit.

What You’ll Do

• Schedule and dispatch service and repair calls based on technician location, availability, and skillset
• Monitor and adjust schedules in real time to respond to changes, emergencies, and customer needs
• Communicate clearly and professionally with technicians, customers, and management throughout the day
• Review daily jobs to ensure correct skill levels, parts, notes, and payment details are in place
• Optimize routes to reduce drive time, improve efficiency, and minimize callbacks
• Serve as a primary point of contact for customers—answering questions and setting clear expectations
• Accurately document customer interactions and ensure proper follow-up
• Handle inbound calls and route them appropriately
• Support the office and operations team with additional administrative tasks as needed

What We’re Looking For

• High school diploma or equivalent
• 1–3 years of dispatching, scheduling, or service coordination experience
  • Garage door industry experience preferred
• Familiarity with ServiceTitan or similar scheduling software is highly desirable
• Strong multitasking, organization, and time-management skills
• Clear, professional written and verbal communication
• Calm, solution-focused mindset under pressure
• Team-oriented attitude with a willingness to jump in and help where needed
• Comfortable using computers and learning new systems quickly

What We Offer

• Competitive hourly pay: $18–$20/hr (DOE)
• Comprehensive benefits package, including:
  • Health, Dental & Vision Insurance
  • Paid Time Off & Paid Holidays
  • 401(k) with company match
  • Employee discounts & referral bonuses
• Ongoing training and development
• A supportive, team-first culture with opportunities for growth into senior or leadership roles

If you’re ready to join a dependable, growing garage door company where your work truly matters, Tip Top Garage Doors would love to hear from you.

Guild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Tip Top may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.

*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.

Pay Range $18 – $20 USD

By submitting your application, you consent to receive text messages, emails, and phone calls from Guild Garage Group and/or our coalition of partnered brands regarding job opportunities, application status, and recruiting-related communications. Message and data rates may apply. You may opt out of receiving text messages at any time by replying STOP. All messages are related to employment opportunities and recruiting activities.