Dispatcher

WCM White Cap Management LLC; Carrollton (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

White Cap is hiring a Dispatcher to plan delivery schedules and optimize routes for our North American distribution network. You will work to resolve delivery issues, verify invoices and loads, and maintain accurate vehicle records in a fast-paced environment.

The ideal candidate has 2–5 years in dispatch/logistics, strong communication skills, and proficiency with routing software. Bilingual Spanish/English is a plus for serving diverse customers across branches.

Qualifications

• 2–5 years of experience in dispatching, transportation, or logistics.
• Knowledge of local geographic area and ability to optimize routes.
• Experience with transportation management or dispatch software (e.g., Descartes).
• Strong problem-solving and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Bilingual Spanish/English is a plus.

Responsibilities

• Plan delivery schedules and optimize delivery routes.
• Address delivery issues with customers and provide resolution.
• Ensure invoice and load accuracy before departure.
• Record vehicle in/out times.
• Maintain vehicle maintenance records.
• Record availability status of vehicles.
• Perform other duties as assigned.

Skills

Dispatching

Logistics

Delivery coordination

Customer service

Problem solving

Multi-tasking

Communication

Bilingual Spanish/English

Tools

Descartes

Job description

A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment. White Cap is hiring immediately for a Dispatcher! Do you want to help build America’s skyline and your own future? White Cap is North America’s leading distributor for professional contractors. We supply everything contractors need to build our nation’s remarkable construction projects, including stadiums, roads, bridges, highways, residential housing, and more. We are hiring immediately for a Dispatcher!

Why a career with White Cap?

Comprehensive wellness and financial benefits: White Cap offers excellent benefits, including Medical, Dental, Vision, 401(k) with company match, tuition reimbursement, and more!

Relax and recharge: We offer a generous time off package, including paid maternity, parental leave, sick time, and vacation time.

Stability: Since 2020, White Cap has doubled in size and continues to grow.

Unlimited career potential: White Cap is a stable and growing company offering unlimited career potential.

Love where you work: White Cap has been certified as a Great Place to Work.

Inclusive culture: Work in a place that values and celebrates who you are.

A Dispatcher at White Cap…

• Plans delivery schedules and optimizes delivery vehicle routes.
• Addresses delivery issues with customers and provides resolution.
• Ensures that the invoice and load are correct prior to departure.
• Records all in and out times of vehicles.
• Maintains vehicle maintenance and repair records.
• Records availability status of vehicles.
• Performs other duties as assigned.

Generally has 2-5 years of experience in area of responsibility.

Preferred Qualifications

• Experience in dispatching, transportation, logistics, fleet coordination, or a related operations role
• Knowledge of the local geographic area and ability to optimize delivery routes and schedules effectively
• Experience using transportation management, routing, or dispatch software (e.g., Descartes or similar systems)
• Strong problem-solving skills with the ability to address delivery issues, coordinate changes, and provide timely resolutions
• Ability to manage multiple priorities in a fast-paced environment while maintaining accuracy and attention to detail
• Strong communication and customer service skills, with the ability to effectively coordinate with drivers, warehouse teams, and customers
• Familiarity with vehicle maintenance tracking, delivery documentation, and transportation compliance practices
• Bilingual (Spanish/English) proficiency is a plus

If you’re looking to play a role in building America, consider one of our open opportunities. We can’t wait to meet you. White Cap and its affiliates serve as a one-stop shop, providing concrete accessories and chemicals, tools and equipment, building materials and fasteners, erosion and waterproofing products, and safety products to professional contractors by meeting their distinct and customized supply needs in non-residential, infrastructure, and residential end markets. White Cap operates approximately 500 branches across North America with more than 11,000 employees supporting approximately 200,000 customers. For more information about White Cap, visit about.whitecap.com.