Dispatcher

Boone County Iowa; Boone (IA); On-site; USD 35,000 - 45,000; Full time

Job summary

A local government agency in Boone County is seeking a dispatcher to coordinate police, fire, and medical services. The role involves operation of communications systems, ability to handle confidential information, and excellent interpersonal skills. Candidates must complete CPR and AED certifications and other required training within six months. The position offers an opportunity to serve the community in a high-stress environment with supportive supervision.

Qualifications

• Ability to work efficiently with little direct supervision.
• Ability to function under high stress.
• Ability to follow directions correctly.

Responsibilities

• Dispatching police, medical and fire services county-wide.
• Operate police radio system and national crime computer system.
• Receive, secure and disseminate information to various agencies.

Skills

Handling confidential information

Excellent oral and written communication skills

Excellent interpersonal communication skills

Problem-solving

Time management

Education

CPR and AED Certifications

Iowa / NCIC Certification

40 Hour Basic Telecommunicator Class

Job description

Description

Dispatching of police, medical and fire services on a county-wide basis. Calls for services received from various police agencies and E911 system. Operate police radio system, national crime computer system, E911 computer system and other small business machines. Receive, secure and disseminate information to and from police officers, police agencies, citizens and other emergency public agencies. Performs other duties, as required. Including, but not limited to, miscellaneous Boone County Jail Duties. i.e. searches, change-outs etc.

Boone County is an equal opportunity employer that is committed to diversity and inclusion in the workplace. Discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, or any other protected characteristics as outlined by federal, state or local laws is prohibited.

Any combination of education and experience providing the required skill and knowledge is qualifying. Typical qualifications would be equivalent to:

• Ability to handle confidential information in a sensitive manner.
• Ability to take initiative.
• Excellent oral and written communication skills.
• Excellent interpersonal communication skills.
• Ability to work efficiently with little direct supervision.
• Ability to problem - solve.
• Basic mathematical skills.
• Ability to concentrate in a diverse work setting.
• Sound judgment and decision – making abilities.
• Good time management skills.
• Ability to function under high stress.
• Ability to follow directions correctly.
• Test weather sirens in Madrid, Ogden, Boone, and Rural Boone County towns on the first Monday of every month.
• Test Pages nightly at 1800 hours for all agencies in Boone County.
• Perform monthly validations of records maintained within the State and NCIC systems, required by Technology Services and the Department of Public Safety.

Requirements

• Extensive periods of sitting.
• Ability to lift up to twenty (20) pounds.
• Constant reaching, dexterity, talking, hearing, near and far sight acuity, depth perception, concentration, judgment and writing ability.
• Intermittent handling, feeling, depth perception and field of vision. Must be able to see in color.
• Moderate exposure to wet and or humid conditions, noise intensity level, confined spaces and dirt / dust.
• Pressure / stress of receiving / transmitting telecommunications messages.
• On occasion messages may be of “shocking” nature.

To be completed within six (6) months of employment:

• CPR and AED Certifications
• Iowa / NCIC Certification through Technology Services
• 40 Hour Basic Telecommunicator Class at ILEA
• EMD Certification