Dispatcher

Panasonic; Bolingbrook (IL); On-site; USD 24,000 - 45,000; Full time

Benefits offered by this job

Health benefits and wellness programs

401(k) with company match

Paid time off

Job summary

Hussmann, a Panasonic USA subsidiary, is seeking a service dispatch coordinator in Bolingbrook, IL. You will schedule and dispatch technicians to locations for routine maintenance and repairs, prioritizing workloads and communicating efficiently with customers and supervisors.

The role requires strong communication, high organization, and flexibility to work outside standard hours. HVAC knowledge is a plus and the team emphasizes superb customer service and professional conduct.

Qualifications

• High school diploma or GED; an associate degree is preferred.
• 0–5 years of related experience and/or training.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong communication skills, verbal and written.
• Proficient with Microsoft Office Suite; detail-oriented.
• Flexibility to work outside normal hours.
• Knowledge of refrigeration/HVAC is a plus.
• Professional and diplomatic demeanor.
• Excellent telephone and high-volume call handling.
• Ability to work well in a diverse team.

Responsibilities

• Schedule and dispatch service technicians from calls and contracts to locations for routine maintenance and emergency repairs.
• Prioritize calls and leverage appropriate workforce.
• Verify receipt of call by technician.
• Respond to customer difficulties with billing and service.
• Communicate work orders or information to supervisors or technicians.
• Address questions or requests with customers or supervising personnel.
• Close tickets and obtain customer feedback after work completion.
• Review calls from the call center.
• Obtain COD information and notify credit for new customers.
• Perform additional duties as assigned.

Skills

Communication skills

Verbal communication

Organizational skills

Time management

Customer service

Telephone skills

Decision making

HVAC knowledge

Flexibility

Attention to detail

Education

High school diploma/GED

Associates Degree preferred

Tools

MS Office

Job description

Overview

Responsibilities

• You will schedule and dispatch service technicians from customer calls and service contracts to specific locations for routine maintenance and emergency repairs.
• Ability to prioritize calls and leverage appropriate workforce.
• Schedule or dispatch service technicians to appropriate locations, according to customer requests, specifications, or needs. Verify receipt of call by technician
• Respond to customer difficulties with billing and service.
• Communicate work orders, messages, or information to or from supervisors, or technicians.
• Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment. Assign a technician working in the area and work order or purchase order number.
• Upon work completion close ticket and contact customer for feedback about the task performed & the quality of the work.
• Respond and review calls taken by call center.
• Obtain COD information and notify credit to send an application for credit approval to new customers
• Additional responsibilities as assigned.

Qualifications

• High school diploma/GED, Associates Degree preferred
• 0-5 years of related experience and/or training; or equivalent combination of education and experience
• Ability to successfully manage multiple, competing priorities/task in a fast-paced work environment
• Strong communication skills, verbal and written, required.
• Intermediate to advanced proficiency in Microsoft Office Suite
• Strong organizational, time management skills, and high attention to detail
• Flexibility to work outside normal working hours, as required.
• Working knowledge of refrigeration/HVAC a plus
• High level of professionalism and diplomacy
• Superior customer service skills
• Excellent telephone and communication skills with ability to handle high volume of calls
• Demonstrated ability to make decisions, learn quickly, think rationally and exercise good judgment
• Work effectively in diverse team environment

Benefits & Perks – What’s In It For You*

Hussmann is committed to supporting your total wellbeing through a wide variety of benefits and wellness programs to support your physical, emotional, financial, social, and environmental health. Here’s what you can expect:

• Health Benefits – Offering medical, dental, vision, prescription plans, plus Health Savings Account and Flexible Spending Account options.
• Voluntary Benefits – Life, accident, critical illness, disability, legal, identity theft, and pet insurance.
• Hussmann Retirement Savings & Investment Plan – 401(k) plan with company matching contributions and immediate vesting.
• Paid Time-Off Benefits – Paid time off, stewardship, and parental leave.
• Educational Assistance – Tuition reimbursement for job-related courses after six months of service.
• Health Management and Wellbeing Programs –EAP, virtual health management, chronic condition, and tobacco cessation.

The salary range of $17.48 – $32.47 per hour is just one component of Hussmann’s total package. Actual compensation varies depending on the individual’s knowledge, skills, experience and location. This role may be eligible for discretionary bonuses and incentives. The minimum hourly wage for this role will be the greater of the posted range, or minimum wage for the location where the employee will be working, subject to local minimum wage requirements.

*Available to eligible employees starting the first day of the month following their start date. Eligibility for each benefit may vary based on employment status.

About Hussmann

For over a century, Hussmann Corporation has been a global leader in commercial refrigeration equipment — delivering solutions that meet the demands of the modern food retailing industry. Headquartered in St. Louis, MO, Hussmann offers a diverse range of products and connected solutions designed to enhance operational efficiency, optimize visibility of merchandise, and keep food fresh. With a nationwide network of skilled technicians, Hussmann goes beyond manufacturing — a trusted partner, relentlessly driving customer success.

For more information about Hussmann, please visit www.hussmann.com.

Hussmann is a subsidiary of Panasonic USA.

Hussmann is proudly committed to creating an inclusive environment. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, national origin, genetics, medical condition, or any other characteristic protected by law.

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