Dispatcher

Young World Physical Education; Barnstable (MA); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Competitive benefits

Stable schedule (10:00 AM – 6:00 PM)

Collaborative team culture

Job summary

Cape Cod Collaborative – Transportation Department is seeking a dedicated Dispatcher to manage the 10:00 AM–6:00 PM closing shift. You will coordinate afternoon dispatch communications, handle route updates, and ensure accurate end-of-day logs and billing records across districts.

The role emphasizes data accuracy, collaboration with Operations and Transportation managers, and seamless communication with drivers, school staff, and families to keep routes running smoothly.

Qualifications

• Experience in dispatching, logistics, or school transportation billing preferred.
• High accuracy in financial data entry and record-keeping.
• Excellent verbal and written communication; able to stay calm during busy afternoons.
• Proficiency with dispatch software and Microsoft Office Suite.

Responsibilities

• Closing Operations: manage afternoon dispatch communications and routing during 10:00 AM–6:00 PM.
• Serve as primary contact for drivers, school admins, and families regarding afternoon logistics.
• Address real-time schedule issues, weather delays, and adjustments with composure.
• Complete daily closing checklists and ensure vehicles/routes are accounted for and logs handed off.

Skills

Attention to detail

Communication skills

Team collaboration

Calm under pressure

Data entry accuracy

Tools

Dispatch software

Microsoft Excel

Job description

Cape Cod Collaborative Osterville Transportation - Barnstable, Massachusetts Open in Google Maps

Dispatcher

Cape Cod Collaborative Osterville Transportation - Barnstable, Massachusetts Open in Google Maps

This job is also posted in Cape Cod Collaborative

Job Details

Job ID: 5863927
Application Deadline: Posted until filled
Posted: Jul 31, 2026 4:00 AM (UTC)

Starting Date: Immediately

Job Description

Overview

The Cape Cod Collaborative is an educational organization providing a full range of instructional and support services to the students, parents and public school staff of our 20 member districts, whose needs are best addressed through a multi-district effort. Our student services include: alternative education programs for low incident, special needs populations; programs for the multi-handicapped; therapy and services for students requiring specialized support; and a full range of transportation services for both the special needs and general education population. We coordinate collegial sharing opportunities for various professional groups, conduct executive searches and offer a wide range of professional development and training opportunities for the educators and support personnel of our member districts. #WeAreOneCollaborative

Organization: Cape Cod Collaborative – Transportation Department

Position: Dispatcher

Salary Range: $55,000 – $70,000 per year (commensurate with experience)

Schedule: Full-Time Monday – Friday, 10:00 AM – 6:00 PM (Closing Shift)

Supervision: Reports directly to and collaborates with the Operations Manager

The Cape Cod Collaborative Transportation Department is seeking an organized, detail-oriented, and dependable Dispatcher to join our team.

This role anchors our daily closing shift (10:00 AM – 6:00 PM), serving as the primary point of communication for late-afternoon student transport while managing critical administrative billing operations. Working under the supervision of and in close collaboration with the Operations Manager, Transportation Manager, and Assistant Transportation Manager, you will play an essential role in keeping our routes running smoothly and ensuring accurately managed financial records across our districts.

Note: This is a strictly non-driving dispatch and administrative support role.

Key Responsibilities

Dispatch & Operational Support (Closing Shift)

• Closing Operations: Manage afternoon dispatch communications and operational logistics during the 10:00 AM to 6:00 PM shift.
• Communication: Serve as a responsive, professional point of contact for drivers, school administrators, and families regarding afternoon drop-offs, route updates, and end-of-day logistics.
• Problem-Solving: Address real-time shift challenges, weather delays, or scheduling adjustments with composure and efficiency.
• End-of-Day Operations: Secure and complete daily closing checklists, ensure all vehicles/routes are accounted for, and hand off relevant shift logs.

Billing & Administrative Management

• Out-of-District (OOD) Billing: Reconcile, track, and process detailed billing accounts for Out-of-District student transportation services.
• School & Activity Trips: Oversee billing documentation for field trips and school-sponsored events.
• Athletic Billing: Calculate and process billing for athletic team transportation and special sports trips across participating districts.
• Data Integrity: Maintain precise records of route hours, mileage, and district billing codes to ensure timely financial reporting.

Collaboration & Continuous Improvement

• Work hand-in-hand with the Operations Manager to optimize dispatcher workflows, refine routing details, and resolve billing discrepancies.
• Support department initiatives to improve communication channels and streamline administrative procedures.

Other Duties

• Other duties as assigned by the Operations Manager, Transportation Manager, or Assistant Transportation Manager

Qualifications & Skills

Required & Preferred Experience

• Experience: Prior background in dispatching, logistics, administrative transportation support, or municipal/school billing preferred.
• Attention to Detail: High accuracy in financial data entry, record-keeping, and multi-tier billing spreadsheets.
• Communication: Excellent verbal and written communication skills; ability to remain calm and authoritative during busy afternoon periods.
• Technical Skills: Proficiency with dispatch software, Microsoft Office Suite (especially Excel), and spreadsheet/database applications.
• Team-Oriented: Strong interpersonal skills for collaborating effectively with operational leadership, bus drivers, and school district staff.

What We Offer

• Competitive salary within the $55,000 – $70,000 range.
• Stable, predictable schedule (10:00 AM – 6:00 PM shift).
• A collaborative, supportive team culture dedicated to serving Cape Cod students and communities.
• Comprehensive public sector benefit packages.

Position Type: Full-Time
Salary: $55,000 to $70,000 Per Year
Job Categories:

Support Staff > Transportation

Job Requirements

• Citizenship, residency or work visa required

Contact Information

• Troye Thompson , HR Coordinator
• 418 Bumps River Road
• Osterville, Massachusetts 02655
• Phone: [phone] ext 1122
• Fax: [phone]
• Email: [e-mail]

Map

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