Dispatcher

Priority Dispatch Corp.; Arden Hills (MN); On-site; USD 55,000 - 75,000; Full time

Job summary

Priority Dispatch Corp. in Arden Hills, MN, seeks a Dispatcher to schedule and coordinate deliveries, oversee routes, laborers and processes to ensure on-time customer deliveries.

The ideal candidate has a high school diploma, 5 years of customer service experience (lumber industry preferred), and familiarity with the Twin Cities area. You will work with sales and operations to optimize fleet use and maintain accurate records in DDMS and BisTrack.

Qualifications

• High school diploma or equivalent
• 5 years of customer service; lumber industry preferred
• Familiar with the Twin Cities & surrounding areas
• 5 years of management or leadership experience preferred

Responsibilities

• Respond to customer inquiries, questions, and resolve logistic concerns
• Organize the flow of paperwork to ensure customer deliveries and returns are safely completed as promised to the customer
• Coordinate deliveries to maximize use of fleet, minimize waste and meet commitments to customers
• Communicate routinely with salespeople, operations personnel and customers
• Monitor and respond to inquiries using phone, e-mail, text message, etc.
• Direct and document the transfer of inventory between sites
• Maintain accurate and timely information in DDMS program
• Utilize and understand BisTrack program
• Input orders
• Access inventory information
• Track customer history

Skills

Communication

Organization

Decision making under pressure

Safety awareness

DOT compliance

Education

High school diploma or equivalent

Tools

BisTrack

DDS

Microsoft Office

Outlook

Job description

Job Details

• Job Location: Arden Hills Retail Yard - Arden Hills, MN 55112
• Education Level: High School/GED
• Salary Range: $55,000.00 - $75,000.00 Salary
• Job Category: Retail
• JOB TITLE: Dispatcher
• LOCATIONS: Arden Hills
• FLSA: Full Time Exempt
• EEO: 5
• IMMEDIATE SUPERVISOR: Operations Manager

Position Summary

Schedule and coordinate all deliveries. Oversee routes, deliveries, laborer and processes required to ensure successful on-time deliveries to customers

ESSENTIAL FUNCTIONS

Operations / Customer Service

• Respond to customer inquiries, questions, and resolve logistic concerns
• Organize the flow of paperwork to ensure customer deliveries and returns are safely completed as promised to the customer
• Coordinate deliveries to maximize use of fleet, minimize waste and meet commitments to customers
• Communicate routinely with salespeople, operations personnel and customers
• Monitor and respond to inquiries using phone, e-mail, text message, etc.
• Direct and document the transfer of inventory between sites
• Maintain accurate and timely information in DDMS program
• Utilize and understand BisTrack program
• Input orders
• Access inventory information
• Track customer history

Safety

• Provide for a safe work environment
• Support wellness and safety programs
• Documents and assist Operations Manager with investigating all safety incidents and injuries
• Ensuring that drivers do not exceed limits established by Federal regulation and DOT (e.g., 60 hour rule)
• Ensure required vehicle inspections are thoughtfully completed by Drivers; ensure timely and accurate reporting of any and all maintenance issues.
• Ensures that drivers comply with physicals, drug or alcohol tests, and training required by DOT and Federal regulations

Leadership/Administration

• Communicate effectively with direct reports including expectations, directions, work assignments, performance feedback, scheduling time off, behavior, complaints, pay changes and job responsibilities.
• Communicate regularly with your Operations Manager to address concerns or updates regarding personnel, equipment, inventory and other needs.
• Advocate and respond proactively to employee needs and concerns
• Work with standards that are aligned with company goals

QualificationsEXPERIENCE/EDUCATION

• High school diploma or equivalent
• 5 years of customer service; prefer experience in lumber industry
• Familiar with the layout of the Twin Cities & surrounding areas
• 5 years of management or leaderships experience preferred

KNOWLEDGE, SKILLS, & ABILITIES

• Working knowledge of DOT rules and regulations
• Strong focus on safety
• General knowledge of building materials and related products
• General understanding of the construction process and sequence of deliveries
• Ability to obtain information and prioritize the response
• Ability to work under pressure, exercise good judgment and make sound decisions
• Excellent organization, planning and time management skills with the ability to multi-task
• Ability to accurately recall, identify, and categorize information
• Knowledge in: Microsoft Office, Outlook, DDS, BisTrack
• Excellent written and verbal communication skills
• Ability to maintain excellent performance and attendance record
• Willing to work extended hours when needed

PHYSICAL ABILITIES

• Capability of handling high levels of pressure and stress
• Stand / Sit for extended periods of time
• Occasional lifting 20 – 25 lbs

ENVIRONMENTAL & PHYSICAL WORKING CONDITIONS

• Majority of work occurs in an office environment
• Occasional exposure to outside temperatures

LICENSE/CERTIFICATION

• Valid Driver’s License with acceptable driving record