Dispatcher

Matson, Inc.; Anchorage, Northern (AK, KY); Hybrid; USD 60,000 - 75,000; Full time

Job summary

Span Alaska Transportation (MSTS) in Anchorage is seeking a Dispatcher to manage driver routing, schedules and communications with customers and vendors, ensuring timely and accurate freight movement.

You will dispatch and route drivers, track enroute progress, update the shipment system, and provide daily supervision of drivers, with occasional warehouse support and local pickup/delivery as needed. This on-site role requires strong organization, safety awareness and excellent customer service.

Qualifications

• High school diploma or GED.
• Minimum one year of relevant experience or equivalent.
• Hazardous Materials Certification, or ability to obtain.
• Forklift Certification, or ability to obtain.
• Class A or B CDL, preferred.

Responsibilities

• Dispatch and route drivers, destinations, and timelines.
• Interact with customers and vendors by phone or in person.
• Update shipment tracking system and maintain data integrity.
• Assist in warehouse and yard operations as needed.
• Provide daily supervision and direction to drivers.

Skills

Communication skills

Forklift operation

Microsoft Office

Customer service

Reading schedules

Radio/phone use

Safety awareness

Education

High school diploma or GED

Hazardous Materials Certification

Forklift Certification

CDL Class A or B (preferred)

Tools

Microsoft Office

Shipment tracking system

Job description

Dispatcher

Warehouse Operations Anchorage, Alaska

Description

Position at Span Alaska Transportation (MSTS)

About Us

Span Alaska Transportation, established in 1978, is a premier, asset-based freight forwarding company serving the great state of Alaska. Our dedicated team provides outstanding service with exceptional care and attention to detail. We are always interested in extraordinary people with proven skills who are dependable team players and bring out the best in others.

Our supportive and empowering work environment is the foundation of the superior service, customer experience, and satisfaction we are known for within our industry.

Matson is honored to be certified as a Great Place to Work . Our team of dedicated and talented employees consistently deliver exceptional results for our customers and the communities in which we serve.

Learn more at spanalaska.com .

About the Role

The Dispatcher will dispatch, route, assign, and maintain routing schedules for drivers. Maintain positive relationships and communication with vendors and customers. Keep driver and warehouse up to date with schedule changes.

What you’ll do:

• Interact with customers both over the phone and in person.
• Assign and route drivers, destinations, and timelines.
• Dispatch and track drivers enroute.
• Interact with drivers and customers to keep up-to-date information on routes/route changes and schedules.
• Update shipment tracking system when needed and help maintain timely data integrity.
• Process paperwork related to freight.
• Assist in the warehouse and yard when needed.
• Assist with the pickup and delivery of local freight if necessary.
• Provide relief for receiving if necessary.
• Assist with the loading and/or unloading of vehicles, trailers, or containers if necessary.
• Move freight within yard or warehouse, using forklift or other equipment as needed.
• Other duties as assigned.

This position is supervisory in nature as it provides daily work direction to drivers and serves as a time and attendance supervisor.

You have these skills:

• Good communication skills are a necessity as the position has requires a certain amount of interaction with customers, vendors, contractors, and/or suppliers. Contacts are typically via telephone and walk-in pick-ups. Communication is occasionally confidential in nature.
• Ability to operate a forklift.
• Good verbal and written communication.
• Experience with Microsoft Office (Excel, Word, Outlook, etc.).
• Excellent customer service skills.
• Must be able to read schedules, maps, hazardous materials documents, and other paperwork.
• Must exercise good judgment and decision‑making skills.
• Ability to focus, prioritize, and organize.
• Must be continuously conscientious of safety processes and procedures.
• Ability to use radio and telephone.
• Knowledge of dispatch helpful.
• Knowledge of good lifting techniques.
• Knowledge of warehouse safety.

And these qualifications:

• High school diploma or GED
• Minimum one year of relevant experience is required, or any equivalent combination of education and experience which provides the necessary qualifications to successfully perform the duties of the position.
• Hazardous Materials Certification, or ability to obtain
• Forklift Certification, or ability to obtain
• Class A or B CDL, preferred

Physical Requirements:

Must be able to push, pull, lift and carry up to 75 pounds. Must be able to sit for long periods of time. Must be able to operate all equipment related to dispatch which may include grasping, bending, handling, reaching, fingering, feeling/touching and repetitive motions of the hands and arms.

Work Environment:

Work is primarily performed in an office environment, however, it may also involve being outside in the elements or in a company vehicle. Exposures to exhaust fumes are likely. Overtime may be mandatory when needed. Conditions may also include exposure to environmental noise.

At Span Alaska, we're looking for people to build a unified team to maintain our values of trust, integrity, and reliability. We welcome people who think rigorously and thoughtfully challenge assumptions.

#SAT

Matson is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, AIDS/HIV status, gender identity, gender expression, veteran status, genetic information, or any other protected status. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including, but not limited to, the San Francisco and Los Angeles Fair Chance Ordinances. View our applicant privacy statement: https://www.matson.com/media/Applicant_Privacy_Statement.pdf.