Dispatcher

Nextech; Allentown (Lehigh County); On-site; USD 30,307 - 37,195; Full time

Benefits offered by this job

Multiple health plans including a free

Dental and vision after 30 days

Free life insurance equal to annual-s

401(k) with 50% company match on first

Supplemental coverage for life, etc.

Seven paid holidays plus PTO

Exclusive discounts on travel, auto, &

Job summary

Nextech, a leading HVAC/R service provider, is seeking a Dispatcher to connect field teams with customers and keep service flowing smoothly. This role requires precision, organization, and the ability to work in a fast-paced environment.

You’ll coordinate schedules, manage requests, and ensure technicians and customers stay aligned and informed throughout the service process. Ideal candidates have dispatch experience, strong Excel skills, and outstanding communication abilities, with a

Qualifications

• Strong communicator with excellent written and verbal skills.
• Proven dispatch experience (service industry preferred).
• High level computer skills, especially in Excel, and data entry accuracy.
• Outstanding organizational and time-management abilities.
• Ability to work under pressure with a strong sense of urgency.
• Team-first attitude and solution-focused mindset.
• Capable of thriving in a fast-paced, deadline-driven environment.
• Detail-oriented with careful follow-through on tasks.

Responsibilities

• Managing real-time dispatch boards to keep technician schedules updated.
• Communicating service updates and schedule changes to technicians and management.
• Tracking service history and customer communications in the database.
• Coordinating daily schedules for efficiency and timely completion.
• Verifying technician check-ins/outs and IVR compliance.
• Ensuring technicians have correct parts and POs to complete jobs.
• Providing professional support to internal teams and customers.
• Collaborating with Regional Service Managers to clear and schedule new calls.
• Handling data entry, purchasing, and internal regional support.

Skills

Strong communicator

Multi-tasking

Dispatch experience

Excel proficiency

Organizational skills

Time-management

Urgency & prioritization

Written and verbal communication

Team-first mindset

Attention to detail

Tools

Excel

Job description

Overview

Be the Heart of the Operation - Join Nextech as a Dispatcher!

Are you ready to be part of a team that keeps the wheels turning and the service flowing? At Nextech, we're not just building a company - we're building a movement. For more than 30 years, we've led the way in HVAC/R services across the country, driven by our values of Quality, Integrity, and Value. With 2,000+ team members and growing, we're proud to be America's largest HVAC/R service provider - and we're just getting started.

Behind every great technician is a rock-solid support system - and that's where you come in. As a Dispatcher, you'll be the connection point between our field teams and customers, making sure service runs smoothly, efficiently, and with a level of professionalism that sets Nextech apart.

If you're organized, proactive, and thrive in a fast-paced environment - this is your opportunity to shine.

What You'll Be Doing

As a Dispatcher at Nextech, you'll be the linchpin of field service operations. You'll coordinate schedules, manage service requests, and ensure that our technicians and customers are aligned, informed, and fully supported every step of the way.

Your responsibilities will include:

• Managing real-time dispatch boards (manual and electronic) to ensure technician schedules are up to date
• Communicating service updates, customer needs, and schedule changes to technicians and management
• Tracking service history, updates, and customer communications in the database
• Coordinating daily schedules to ensure efficiency, accuracy, and timely completion of work
• Verifying technician check-ins/outs and confirming IVR compliance
• Ensuring technicians have the correct parts and POs to complete jobs successfully
• Providing world-class support to internal teams and customers - always with professionalism and urgency
• Collaborating with Regional Service Managers to clear and schedule new calls
• Managing data entry, purchasing, and internal support for your assigned region

This is a role that requires precision, adaptability, and a strong commitment to excellence.

What Makes Nextech Different?

We believe when you take care of your people, they take care of everything else. Here's what sets us apart:

Professional Growth:Paid training, certification support, and education reimbursement

Outstanding Benefits:

• Multiple health plans, including a FREE employee-only option
• Dental and vision coverage starting after just 30 days
• FREE life insurance equal to your annual salary
• 401(k) with 50% company match on the first 6%
• Optional supplemental coverage for life, disability, accidents, and critical illness

Generous Time Off:

• Seven paid holidays plus Paid Time Off
• Exclusive discounts on travel, auto, dining, and more

Min Compensation

USD $22.00/Hr.

Max Compensation

USD $27.00/Hr.

What We're Looking For

We're searching for a strong communicator and multi-tasking pro who thrives under pressure and never lets details slip through the cracks.

• Previous dispatch experience (service industry preferred)
• High-level computer skills, especially in Excel
• Excellent organizational and time-management skills
• Strong sense of urgency and ability to prioritize tasks effectively
• Top-notch communication skills - written and verbal
• Team-first attitude with a solution-focused mindset
• Ability to thrive in a fast-paced, deadline-driven environment
• Detail-oriented with a sharp focus on accuracy and follow-through

Physical Requirements

This role is office-based and requires the ability to:

• Continuously able to work in office environment
• Continuously able to operate a computer and other office productivity machinery, such as a copy machine, telephone, and computer printer
• Continuously able to sit at a computer for up to 8 hours
• Able to alternate between sitting and standing, as needed throughout the day
• Continuously requires vision, hearing, twisting, and talking
• Occasionally able to lift up to 15 lbs
• Occasionally requires walking, lifting, carrying, reaching, kneeling, pushing/pulling, bending, and crouching
• Rarely requires climbing