Dispatcher

Michael & Son Services; Alexandria (VA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a motivated Dispatcher to join their Home Services team. In this dynamic role, you will manage the daily scheduling and dispatch of technicians, ensuring efficient service delivery. The ideal candidate will possess excellent communication and multitasking abilities, thriving in a fast-paced environment. This position offers a competitive salary, commission structure, and opportunities for professional growth. If you are driven and eager to succeed, this is the perfect opportunity for you to make a difference in a supportive and community-focused workplace.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Short-term Disability

Long-term Disability

Supplemental Life Insurance

Legal Shield

Qualifications

• Flexibility to work varying shifts including evenings and weekends.
• Strong communication and multitasking skills are essential.

Responsibilities

• Coordinate and schedule technicians for service calls and appointments.
• Monitor technician locations and communicate with customers.

Skills

Communication Skills

Multitasking

Customer-focused

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Google Suite

Job description

IF YOU CAN'T, WE CAN!

Do you have a strong desire to succeed and value professional growth? Are you looking for an employer who values diversity, high quality service, and giving back to their community? If so, you've come to the right place, WE are looking for YOU!

Why should you work for the Michael and Son family? Michael and Son offers a generous competitive salary and benefits package including but not limited to the following:

• Health
• Dental
• STD/LTD
• Vision
• Supplemental Life
• Legal Shield

We're looking for a Dispatcher!

We are seeking an experienced and highly organized Dispatcher to join our Home Services Residential Company. The Dispatcher will be responsible for managing the daily schedule and dispatch of technicians to various locations.

The ideal candidate will have strong communication and multitasking skills, as well as the ability to work in a fast-paced environment. Prior experience in dispatch or scheduling is preferred, but not required.

Responsibilities:

• Coordinate and schedule technicians for service calls and appointments
• Monitor and track technician locations and availability
• Communicate with customers to confirm appointments and update them on technician arrival times
• Monitor and respond to incoming calls, emails, and texts in a timely manner
• Resolve scheduling conflicts and make adjustments as needed
• Maintain accurate records and documentation

Requirements:

• Flexibility to work varying shifts, including midday, late evening shifts, and weekends on a rotating basis.
• High school diploma or equivalent is required
• Willingness to work either a day or evening/night shift with some weekend work required (Weekends rotated with other Dispatchers)
• Experience in dispatch or scheduling (preferred, but not required)
• Strong communication skills
• Ability to multitask and work in a fast-paced environment
• Proficiency in Microsoft Office and Google Suite
• Customer-focused approach with a drive to meet and exceed sales targets

We offer a competitive salary and commission structure, along with opportunities for professional growth and development in a dynamic work environment. If you are a motivated and results-oriented individual with a passion for succeeding, we encourage you to apply.