Dispatcher

HME Specialists, LLC; Albuquerque (NM); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k)

Paid Time Off

Competitive Salary

Job summary

HME Specialists, LLC in Albuquerque, NM seeks a Dispatcher to keep daily distribution operations running smoothly by coordinating routes, allocating resources, and managing deliveries, pickups, exchanges, and service stops.

You will track progress in real time, rebalance workloads, and resolve issues quickly, prioritizing hospital discharges, hospice needs, and STAT orders according to procedure.

Qualifications

• 21 years old or older and federally eligible to operate commercial vehicles in interstate commerce.
• Valid driver’s license with a clean driving record.
• Strong customer service, communication, and attention to detail.
• Dispatch/logistics/healthcare experience (DME/HME) preferred.
• Comfortable learning software systems; able to work independently and make timely decisions.

Responsibilities

• Open POD and validate the day’s route board, account for overnight updates and high-priority requests.
• Sequence stops, confirm details, and keep drivers aligned on timing and expectations.
• Monitor progress in real time, document changes, and reassign work as conditions change.
• Triage hospital discharges, hospice needs, and safety concerns; escalate as needed to keep service on track.
• Reconcile completed stops and prepare a handoff for the next day.

Skills

CDL Eligibility

Driver's license

Customer service

Dispatch/logistics experience

Healthcare experience (DME/HME)

Job description

Job Description

Job Description

Our Purpose

We strive to help each patient reach their highest level of medical independence by delivering equipment and services seamlessly, with exceptional care.

Role Summary

As a Dispatcher, you’ll keep daily distribution operations running smoothly by coordinating routes and aligning resources to meet patient service needs. You will manage delivery, pickup, exchange, and service stops through POD; verify order accuracy; and assign work to the appropriate location, route, driver, or Field Service Technician based on priority, capacity, and staffing. You’ll track progress throughout the day, rebalance workloads, and resolve issues quickly—escalating operational concerns when needed. Time-sensitive requests (hospital discharges, hospice, STAT orders, and patient safety needs) are prioritized according to procedure.

Required Qualifications/skills

• At least 21 years old and federally eligible to operate commercial vehicles in interstate commerce
• Valid driver’s license with a clean driving record
• Strong customer service, communication, and attention to detail
• Dispatch/logistics/transportation or DME/HME/healthcare experience preferred
• Comfortable learning software systems; able to work independently and make timely decisions

Daily Dispatch Flow

You’ll begin by opening POD and validating the day’s route board—overnight updates, high-priority requests, and any capacity constraints. From there, you’ll sequence stops, confirm details, and keep drivers and technicians aligned on timing and expectations. Throughout the shift, you’ll monitor progress in real time, document changes, and reassign work as conditions change (traffic, add-ons, equipment issues, or patient availability). When hospital discharges, hospice needs, STAT orders, or safety concerns arise, you’ll triage quickly and elevate as needed to keep service on track. You’ll finish by reconciling completed stops, capturing exceptions, and preparing a clear handoff for the next day.

Your Benefits

We offer Medical, Dental, and Vision coverage, plus Life Insurance. You’ll also have access to a 401(k), Paid Time Off, and a Competitive Salary.