Dispatch Supervisor

Magnum; Kansas City (MO); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in the transportation industry is seeking a Dispatch Supervisor in Kansas City. This role involves managing dispatch operations, ensuring timely communication with drivers and customers, and maintaining accurate records. Qualified candidates should have strong interpersonal, data entry, and communication skills along with relevant transportation experience.

Qualifications

• Prior transportation experience in LTL/Truckload/Local Cartage/Broker capacity preferred.
• Strong interpersonal skills for customer service.
• Ability to establish priorities and meet deadlines.

Responsibilities

• Support dispatch/load management through accurate data entry.
• Communicate with drivers and customers to establish load appointments.
• Monitor on-time pickup and delivery program.

Skills

Data entry

Customer service

Attention to detail

Communication

Multi-tasking

Education

High School Diploma / GED

Two-year college degree (associate degree)

Tools

Microsoft Office

Job description

The Dispatch Supervisor is responsible for supporting the Dispatch / Load Management and Fleet Management operations through accurate and timely data entry and general office duties. Typical office hours are either day or evening shifts.

• Contact and communicate professionally with drivers & customers to establish load appointments.
• Assist dispatch / load managers in customer relations.
• Enter accurate and complete load information into computer system, including all data necessary for the fleet managers and their drivers to successfully deliver freight on time.
• Assist in complete and timely billing process eliminating time spent securing additional information from other departments.
• Run reports for Fleet Operations Manager / Terminal Coordinator, including weekly run load status report to monitor timely and accurate pickup and delivery information.
• Monitor incomplete trip sheets and secure necessary paperwork to complete billing process.
• Work with the Dispatch team to create and track KPI's, as assigned by the Fleet Operations Manager / Terminal Coordinator.
• Administer Magnum LTD's On Time Pickup and Delivery program, including weekly monitoring to ensure all pick-up and delivery information has been accurately entered. The Administrative Assistant will monitor the On Time Program for all core customers with annual revenue of over $200,000 and provide selected customers with a monthly On Time report summary.
• Other duties / projects as assigned.

Requirements

Seeking an individual who has :

• Knowledge and experience in data entry, Microsoft Office and general computer applications.
• A high level of interpersonal skills to handle customer service issues calmly and professionally.
• Attention to detail in composing, typing and proofing materials.
• Prior transportation experience in LTL / Truckload / Local Cartage / Broker capacity
• The ability to multi-task, establish priorities and meet deadlines.
• Excellent written and verbal communication skills.

Education / Experience :

• High School Diploma / GED and minimum of a two-year college degree (associate degree) and knowledge of the transportation industry (preferred).

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by state and federal law.

• Ability to sit and / or stand for extended periods of time - continuously.
• Ability to talk, hear, and see - continuously.
• Ability to lift and / or carry up to 20 pounds - occasionally.
• Ability to travel - occasionally.

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Dispatch Supervisor • Kansas City, MO, United States