Dispatch Supervisor

AMG TECHNOLOGY INVESTMENT GROUP LLC; Hudson Oaks (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Employee discount

Health insurance

Health savings account

Life insurance

Paid time off

Referral program

Vision insurance

Schedule: 8 hour shift

Day shift

Home daily

Monday to Friday

Overtime

Job summary

Nextlink in Hudson Oaks, Texas is seeking a hands-on Dispatch Supervisor to lead our dispatch operations and coordinate effectively with field teams and customers to ensure timely service delivery.

You will manage daily dispatch activities, coach staff, develop KPI reports, and work with Area Supervisors to improve productivity, safety, and customer experience. On-site role with travel up to 40%.

Qualifications

• Higher emphasis on leadership in a supervisory role (2–4 years preferred).
• Experience collaborating with field operations and customer service teams is strongly preferred.
• Familiarity with dispatching software and data entry systems.

Responsibilities

• Lead, coach, and manage a team of dispatchers, ensuring smooth daily operations and accurate work assignments.
• Monitor and optimize field service dispatch to support field teams and improve service delivery.
• Build and maintain KPIs/OKRs to track performance and drive continuous improvement.
• Ensure full shift coverage, accurate scheduling, and timely job dispatching across field operations.
• Support agents through coaching, real-time feedback, and hands-on assistance with systems and procedures.

Skills

Leadership

Customer service

Organizational skills

Fast-paced environment

Problem solving

Analytical mindset

Dispatch software

Team collaboration

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Company Overview

We are a Hudson Oaks, Texas-based Internet Service Provider (ISP) delivering High Speed Internet and Voice Services throughout multiple states to residential, business, K-12 Education and government customers. We believe there is much more to an internet company than just delivering cost-effective internet solutions; we believe in delivering an overall customer experience that our competitors simply cannot match.

Nextlink is seeking a hands-on, results-driven Dispatch Supervisor to lead and develop our dispatch operations.

This key leadership role is responsible for ensuring timely and efficient coordination between dispatch, field operations, and our customer base. The ideal candidate will have experience in customer service, field operations. This position will oversee the day-to-day activities of the dispatch team, ensuring routes and schedules are executed efficiently, customer needs are met promptly, and all systems and processes align with organizational goals.

Key Responsibilities

• Lead, coach, and manage a team of dispatchers, ensuring smooth daily operations and accurate work assignments.
• Monitor and optimize field service dispatch to support field teams and improve service delivery.
• Work closely with Area Supervisors and the Regional Director of Operations to meet performance goals and improve productivity, safety, and the customer experience.
• Deliver additional training and development to staff as needed, especially for those not meeting expectations.
• Build and maintain key performance reports (KPIs/OKRs) to track performance and drive continuous improvement.
• Ensure full shift coverage, accurate scheduling, and timely job dispatching across field operations.
• Manage escalations, track service quality, and ensure policy compliance.
• Support agents through coaching, real-time feedback, and hands‑on assistance with systems and procedures.
• Contribute to policy development, training resources, and best practices for the dispatch department.
• Maintain dispatch audits, documentation, and reporting across multiple platforms.
• Communicate proactively with internal teams to resolve issues and keep stakeholders informed.

Required Skills & Competencies

• Strong leadership and team development abilities
• Excellent customer service and communication skills
• Highly organized and able to manage competing priorities
• Comfortable working in a fast-paced and evolving environment
• Strong problem solving and decision making capabilities
• Analytical mindset with keen attention to detail
• Proficiency with dispatching software and data entry systems
• Collaborative, professional, and team-oriented

Qualifications

• High school diploma or equivalent required
• 2-4 years of experience in a supervisory role, preferably in logistics or dispatch operations
• Experience working closely with field operations and customer service teams is strongly preferred

Work Environment & Physical Requirements

Work is performed primarily in an office environment with moderate noise levels. Frequent use of computer, keyboard, and standard office equipment. Must be able to remain stationary for extended periods. Frequent verbal and written communication is required. Occasional travel (up to 40%) may be necessary.

Location: On‑site

Travel: Up to 40%

Job Type: Full-time

Benefits

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance
• Schedule: 8 hour shift
• Day shift
• Home daily
• Monday to Friday
• Overtime

Affirmative Action (AAP/EEO Statement)

Nextlink is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

Drug Free Workplace

Nextlink intends to provide a safe work environment that will help protect the safety, health and well‑being of all employees. Therefore, we are committed to an alcohol and drug‑free workplace.

Why Work For Nextlink?

We bring the high‑speed Internet and phone experience to the underserved markets of Texas, Oklahoma, Kansas, Nebraska, Iowa and Illinois. We make a difference in the lives of everyone we serve, whether it is an online student, a work‑at‑home family, or large enterprises such as ISDs, higher education, or government entities.