Dispatch Supervisor

Breeze Airways™; Cottonwood Heights (UT); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Health, Vision and Dental – Full Time

Health Savings Account with Breeze EMP

401K with Breeze EMP

Generous PTO

Travel on Breeze and other Airlines

Job summary

Breeze Airways in Cottonwood Heights, Utah, is seeking a Dispatch Supervisor to lead flight dispatchers, plan schedules, and ensure regulatory compliance and safety. The role involves coordinating with multiple departments, managing staffing across shifts, and guiding performance improvements.

The successful candidate will hold an FAA Aircraft Dispatcher Certificate, have 1+ year of dispatcher experience, and be fluent in English.

Qualifications

• High school diploma, equivalent education attainment, or equivalent experience.
• FAA Aircraft Dispatcher Certificate.
• 1+ year as an Aircraft Dispatcher (combination of education and experience will be considered).
• Must be at least twenty-three (23) years of age.
• Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
• Must pass a DOT pre-employment drug test.
• Must pass a TSA required fingerprint-based criminal history records check and a Breeze background check.
• Must be fluent in spoken and written English.

Responsibilities

• Strategically allocate staff resources across departments to align with flight schedules and meet financial and operational goals.
• Establish desk assignments and coverage plans for the upcoming day’s operations.
• Monitor performance standards and audits; provide support to maintain high-quality service and products.
• Assist dispatchers during irregular operations by managing flight counts and ensuring adequate coverage.
• Work with dispatch management on projects aligned with company initiatives, such as tabletop exercises and flag operations.
• Handle ATC calls and monitor OIS, ensuring smooth communication with management.
• Collaborate with duty managers to identify opportunities for improving operational efficiency and cost-effectiveness.
• Review safety reports and implement corrective measures as needed.
• Assist in emergency dispatch procedures and other unexpected situations.

Skills

Leadership

Ops coordination

ATC coordination

Irregular ops

Microsoft Office

Communication

Quality assurance

Education

High school diploma

FAA Aircraft Dispatcher Certificate

Tools

OIS

FSM access training

Job description

Already Part of Team Breeze?

Our Dispatchers, who must hold a current FAA Certificate, will plan for the safe and efficient operation of each Breeze Airways flight. The Dispatch Supervisor is responsible for supervising and leading a team of flight dispatchers, assigning duties, and managing work schedules to maintain optimal staffing levels. They oversee the planning and execution of flight schedules, ensuring compliance with regulations, weather conditions, and company policies. This includes calculating aircraft performance data, fuel requirements, and flight routes. They will communicate and coordinate with various departments, including management, flight operations, maintenance, ground operations, and air traffic control, to ensure seamless coordination and communication before and during flights.

Resource Optimization

Here’s what you’ll do

• Strategically allocate staff resources across departments to align with flight schedules and meet financial and operational goals.
• Ensure optimal staffing levels for each shift to maintain efficient operations. This may include working a dispatch desk in the event of temporary staffing shortages or during irregular operations at the discretion of management.

Desk Assignments And Coverage

• Collaborate with the dispatch department to establish desk assignments and coverage plans for the upcoming day’s operations.
• Ensure adequate coverage during regular and irregular operations, adjusting as needed.

Performance Standards And Audits

• Set clear performance expectations for coworkers by conducting release audits and fostering consistent delivery of high-quality service and products.
• Provide support and guidance to maintain exceptional performance standards.
• Will be qualified check dispatchers and will perform competency checks in conjunction with the dispatch training team.

Irregular Operations Support

• Assist dispatchers during irregular operations by managing flight counts and ensuring adequate coverage, especially on high-flight volume days.
• Actively contribute to maintaining operational continuity during unexpected events.

Project Involvement

• Work with dispatch management on projects aligned with company initiatives, such as tabletop exercises, proving runs, and flag operations, contributing to their successful execution.

ATC Coordination And Monitoring

• Handle ATC calls and monitor Operational Information System (OIS), potentially overseeing FSM access and training for relevant staff.
• Ensure smooth communication with the manager of air traffic management.
• Assisting with the development of flight routing and compliance with the ATS.

Operational Improvement

• Collaborate with duty managers to proactively identify opportunities for enhancing operational efficiency and cost-effectiveness.
• Implement strategies to improve overall performance based on identified opportunities.

Documentation And Safety Review

• Collect and maintain necessary paperwork as required by regulations and company policies.
• Review safety reports, identify potential areas for improvement, and implement corrective measures as needed.

Risk Identification And Reporting

• Identify high-risk operations or locations and develop strategies to mitigate potential risks.
• Generate detailed reports upon request, providing insights and recommendations for improving operational safety and efficiency.

Emergency Dispatch Procedures

• Assist in emergency dispatch procedures, including diversions, Medlink coordination, or other unexpected situations, ensuring a swift and effective response.
• Other duties as assigned

Minimum Qualifications

Here’s what you need to be successful

• High school diploma, equivalent education attainment, or equivalent experience
• FAA Aircraft Dispatcher Certificate
• 1+ as an Aircraft Dispatcher (combination of education and experience will be considered)
• Must be at least twenty-three (23) years of age
• Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must pass a DOT pre-employment drug test
• Must pass a TSA required fingerprint-based criminal history records check and a Breeze background check
• Must be fluent in spoken and written English

Preferred Qualifications

• Current Qualified Breeze Dispatcher

Skills/Talents

• Ability to maintain a poised demeanor while working in a fast-paced environment
• Experience engaging all people and all types of personalities and agendas
• Ability to establish credibility and to be decisive
• Ability to communicate clearly, concisely, logically, and coherently at various levels within the organization, both written and verbal
• Results-oriented with the ability to balance other priorities
• Strong analytical and reasoning abilities
• Excellent time management skills
• Exemplifies Breeze’s safety culture, values, and mission
• Responsible for adhering to all applicable laws, regulations and company policies and procedures
• Reliable attendance and punctuality
• Potential need to work flexible hours and be available to respond on short notice
• Proficient in Microsoft Office Suite

Physical Demands & Working Conditions

• Prolonged periods of sitting at a desk and working on a computer
• Frequent use of hands and fingers for typing, handling documents, and operating standard office equipment
• Occasionally lift and/or move up to 15 pounds
• Occasional standing, walking, bending, and reaching within an office environment
• Clear verbal and written communication, requiring adequate speech, hearing, and vision

Perks of the Job

• Health, Vision and Dental – Full Time
• Health Savings Account with Breeze Employee Match
• 401K with Breeze Employee Match
• Generous PTO
• Travel on Breeze and other Airlines too!

Breeze Airways provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Breeze Airways will never request your Social Security Number, Driver’s License or Date of Birth on our job postings. Job Postings requesting any or all of this information should be regarded as a scam.