Dispatch Service Representative

Agiliti; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Dispatch Service Representative I to coordinate dispatch activities and ensure effective communication for technical services. This role involves processing requests, dispatching technicians, and maintaining work orders with precision. The ideal candidate will thrive in a fast-paced environment, demonstrating strong communication and problem-solving skills. With a commitment to customer satisfaction, you'll work independently while contributing to team goals. This position offers a comprehensive benefits package, including health insurance and paid time off, making it a rewarding opportunity for those looking to grow in a supportive workplace.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401K with Employer Match

Paid Time Off

Tuition Reimbursement

Employee Discounts

Wellness Programs

Qualifications

• Minimum 2 years of call center customer care experience preferred.
• Proven knowledge of Agiliti services and Technicians.

Responsibilities

• Process incoming requests via email or phone with timely resolutions.
• Create and maintain Work Orders with high accuracy.

Skills

Call Center Customer Care

Communication Skills

Problem Solving

Time Management

Organization

Conflict Resolution

Multi-tasking

Computer Skills (MS Office, ERP)

Education

High School Diploma or Equivalent

Tools

MS Office Suite

Electronic ERP System

Job description

Position Summary:

• Coordinates the dispatch and related technical communications activities for Manufacturer Services.

Primary Duties and Responsibilities:

• Process incoming requests via email or phone, ensuring courteous, timely and effective resolutions of incidents
• Assign and dispatch appropriate technician to respond. Relay instructions, orders and information required to complete request.
• Create and maintain Work Orders with a high level of accuracy
• Immediately escalate questions and issues to experienced Dispatchers / Supervisor
• Log changes in technician status (vacation and availability)
• Meet or exceed individual performance measures against department goals and standards
• Work under direction of Supervisor or higher-level Dispatchers to prioritize and Dispatch incoming calls / e-mails

• Work with minimal supervision to prioritize and Dispatch incoming calls / e-mails
• Assist in creation and edit processes, documentation and reporting used for dispatching technicians
• Reach across departments to resolve Technician scheduling conflicts

Required Experience:

• High school diploma or equivalent
• Minimum of 2 years call center customer care experience, but 5 or more years is preferable.
• Proven knowledge of Agiliti services and Technicians.

Required Skills & Abilities:

• Ability to work independently and prioritize work with minimal supervision
• Strong communication skills, both written and verbal
• Able to solve problems quickly to ensure customer satisfaction
• Skills in time management, organization and conflict resolution
• Flexibility in work schedule to meet department needs
• Ownership in projects/problems
• Goal-oriented
• Ability to multi-task
• Computer skills, including some experience with MS Office Suite and electronic ERP system

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws.In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti’s investigation of such reports. Affirmative Action Policy Statements

You may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and/or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. Please note, this includes the COVID-19 vaccination.

Agiliti offers a robust suite of benefits for regular, full-time, non-union employees including: health insurance options for Medical, Dental & Vision plans, Short- and Long-Term Disability plans, Flexible Spending Accounts, Health Savings Accounts, Life Insurance Options, Paid Time Off, 401K Saving Plan with employer match, Employee Discounts, Tuition Reimbursement, Daily Pay program, Employee Assistance Program, and wellness programs.

Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law.

If you require assistance with your application, please contact [e-mail].

Primary Job Location: Corporate MN Additional Locations (if applicable): Home Office (MN) Job Title: Dispatch Service Representative I - Corporate Company:

Agiliti

Location City: Eden Prairie Location State: Minnesota

Pay Range for All Locations Listed:

$17.09 - $26.33

This range represents the low and high ends of the Agiliti pay range for this position. This base pay range information is based on the market locations shown. For sales positions, this range combines the base salary and the target incentive pay. The actual pay offered may vary depending on several factors including geographic location, experience, job-related knowledge, skills, and related factors. Dependent on the position offered, short-term and/or long-term incentives may be provided as part of the compensation. Applicants should apply via Agiliti's internal or external career site.