Dispatch Receptionist/Accounting Clerk

SERVPRO of The Andovers; Lawrence (MA); On-site; USD 35,000 - 55,000; Full time

Job summary

SERVPRO of The Andovers seeks a Dispatch Receptionist/Accounting Clerk to ensure quality customer service and manage office tasks. The ideal candidate is self-motivated, detail-oriented, and has a minimum of 2 years of experience in administrative roles. Knowledge of Microsoft Office and QuickBooks is required, with opportunity for growth offered by our franchise.

Benefits

Competitive pay rate

Opportunities for advancement

Qualifications

• 2+ years of administrative or office-related experience required.
• Experience in commercial cleaning/restoration desired.
• Ability to handle stressful situations while maintaining professionalism.

Responsibilities

• Perform all office administrative tasks related to customer calls and job management.
• Data entry and financial reporting, including using QuickBooks.
• Provide excellent customer service and maintain accurate records.

Skills

Customer Service

Communication

Organization

Multi-tasking

Education

High School Diploma or GED

Associate's/Bachelor's degree

Tools

Microsoft Office

QuickBooks

Xactimate

Job description

Do you love helping people through difficult situations?

Then don’t miss your chance to join our Franchise as a new Dispatch Receptionist/Accounting Clerk. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened”!

Our Franchise is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys supervising others, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then you may be our perfect hero!

As a valued SERVPRO Franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow.

Job Description:

Perform all office administrative tasks related to customer calls, job management and tracking, scheduling of jobs, and customer satisfaction activities. Perform general office duties, such as drafting correspondence, filing, and creating reports.

Responsibilities:

• Provide excellent customer service
• Receive general phone calls and greet visitors
• Receive and dispatch lead calls and job referrals
• Perform detailed and accurate data entry, including analyzing dispatch reports
• Maintain accurate records in QuickBooks
• Create financial reports and perform analysis
• Maintain tax, insurance, and compliance requirement
• Maintain vendors, resources, and subcontractors
• Complete accounts payable activities
• Complete accounts receivable activities
• Perform general administration duties
• Assist other departments, as needed

Qualifications:

• 2+ year(s) of administrative or office-related experience and business experience
• Working knowledge of current business software technologies is required
• Experience in the commercial cleaning and restoration or insurance industry is desired
• Customer service experience, quality assurance, and scheduling a plus
• Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
• Ability to remain calm and professional during tense or stressful situations
• Excellent organizational skills and strong attention to detail
• Very self-motivated and goal-oriented
• Capability to work in a fast-paced, team-oriented office environment
• Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)
• Ability to learn new software, including Xactimate and proprietary software
• Minimum of HSD/GED, Associate's/Bachelor’s degree preferred
• Ability to successfully complete a background check subject to applicable law

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever.