Dispatch Operator Job Family

AEP; Tulsa (OK); On-site; USD 61,000 - 82,000; Full time

Job summary

AEP is hiring a Dispatch Operator in Tulsa, OK. The role focuses on safely dispatching distribution outages to field crews, analyzing outage data, and documenting restoration progress.

You will operate switching procedures, communicate instructions clearly by radio and written channels, and work under pressure during critical system events. The position requires an Associate Degree in Electrical or Electronics Technology or related experience, with progression opportunities toward Operator Grade

Qualifications

• Associate Degree in Electrical or Electronics Technology or related field is required.
• Experience in Line, Substation, Generation, or DDC Support is required.
• DDC dispatching experience is a plus.

Responsibilities

• Dispatch distribution outages to field personnel and document restoration.
• Operate distribution applications during routine and emergency switching.
• Communicate instructions clearly via radio/phone and written communications.

Education

Associate Degree in Electrical or Electronics Technology

Two or more years' experience in Line, Substation, Generation, or DDC Support

Four years' equivalent experience in Line, Substation, Generation, or DDC Support

Two years' DDC dispatching experience

Tools

DDC dispatch software

Job description

Dispatch Operator Job Family### Dispatch Operator Job FamilyApply: Tulsa, OK: Full time: Posted Today: End Date: November 20, 2026 (9 days left to apply): R20331**Job Posting End Date**11-20-2026Please note the job posting will close on the day before the posting end date.**Job Summary**Responsible to safely dispatch distribution customer outages to multiple field personnel, including analyzing outage data and accurately documenting the restoration process.**Job Description****Essential Job Functions:*** Prioritize routine and emergency work to meet the needs of our internal and external customers.* Operate distribution applications during routine and emergency switching procedures.* Clearly and precisely communicate verbal instructions using radio and telephone systems, as well as provide clear written communications through various applications.* Must be able to work under pressure during periods of critical system conditions.* Be able to quickly respond for emergency overtime.* Update and maintain mapping systems.* Support all DDC team members.* Assume other duties and responsibilities as assigned.* Continue on the job training as well as training program and testing to progress to an Operator Grade 2 within the Company established timeframes.* Participate and assist in planning team safety meetings.* Foster and maintain a positive work culture.**MINIMUM REQUIREMENTS:*****Education & Experience***:* ****Grade 3 ($40.51)**** Associate Degree in Electrical or Electronics Technology, or related field, or equivalent work experience such as two or more years' experience in Line, Substation, Generation, or DDC Support departments.* ****Grade 2 ($42.16)**** Associate Degree in Electrical or Electronics Technology, or related field, with a minimum of two years' equivalent experience in Line, Substation, Generation, or DDC Support departments, OR four or more years' equivalent experience in Line, Substation, Generation, or DDC Support Departments, OR two years as an Operator Grade 3.* ****Grade 1 ($44.82)**** Associate Degree in Electrical or Electronics Technology, or related field, with a minimum of two years' DDC dispatching experience, OR a minimum of four years' DDC dispatching experience.* ****Electric System Operator ($53.43)**** Previous experience as an Electric System Operator or Operator Grade 1 as defined in AEP's Distribution Dispatch Development Program.**Must reside within 35 roadway miles and 40 radius of the Energy Control Center, 6878 E BA Frontage Rd Tulsa, Ok 74145 ****OTHER REQUIREMENTS:*** **Successful completion of the System Operations/Power Dispatch (SOPD) test is required.** Additional information related to the test battery and a review of Employment Testing Information and Tips may be helpful. A link to this material may be found at aep.com/careers/testprep.* Must acquire within such time frames as determined by the Company, the qualifications necessary to perform the duties of the next higher classification in the line of progression.* A good safety record and knowledge of electrical safety procedures and AEP's Accident Prevention Manual.* A work history that demonstrates dependability and responsiveness to business needs.* An excellent attendance record.* **Satisfactory hearing and the ability to identify line colors.*** Demonstrated ability to work well with others and be a team player.* Effectively manage multiple tasks in a high stress environment for extended periods of time.* Must have computer literacy skills and the ability to learn new computer programs.* An attitude and desire to listen to and satisfy internal and external customers.* **Shift work of days, evenings, and mid-nights including on weekends and holidays.*** **Planned, holdover and call out overtime could be frequent.*** **A high acceptance rate for overtime is required.*** Occasional overnight travel maybe required for the purpose of outage restoration, interaction with the districts, or for training needs.* The successful candidate may be subject to a criminal history background check.*This position is posted as a range. Qualifications and experience will be used to determine the appropriate classification.*#LI-Onsite#AEPPSO**Compensation Data****Compensation Grade:**U070-886**Compensation Range:**$44.27 - $59.44The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.