Dispatch Operations Manager

QQR Logistics; Cincinnati (OH); On-site; USD 65,000 - 100,000; Full time

Benefits offered by this job

Comprehensive benefits package

Health, dental and vision coverage

401(k) with company match 3%

Health and wellness discounts

Job summary

QQR Transport is seeking a Dispatch Operations Manager for the Cincinnati area to oversee daily dispatch, fleet utilization and driver performance across the company fleet.

You will work on-site with executive leadership to maximize revenue, asset productivity and service levels, while building a scalable dispatch operation and focusing on safety and customer satisfaction.

Qualifications

• 5+ years of experience in transportation, dispatch, fleet management or logistics operations.
• 3+ years of experience in leading logistics professionals and fast paced teams.
• Strong understanding of trucking operations, dispatch workflows and fleet management.
• Proven ability to lead and develop a team while managing multiple priorities in a high‑volume environment.
• Excellent organizational, analytical and problem‑solving skills.
• Strong communication and relationship‑building abilities.
• Proficiency with Transportation Management Systems (TMS), ELD platforms, GPS tracking and Microsoft Office Suite (especially Excel)

Responsibilities

• Direct daily dispatch activities across the company fleet and lead a team of experienced dispatch professionals.
• Ensure efficient load planning, route optimization and equipment utilization.
• Monitor and improve operational KPIs: on‑time performance, loaded/empty miles, revenue per truck, detention recovery and driver productivity.
• Develop and implement operational strategies that improve efficiency, profitability and service levels.
• Identify bottlenecks and proactively implement process improvements.
• Oversee driver dispatch, scheduling and load assignments.
• Monitor driver performance, utilization and compliance.
• Address driver concerns and operational challenges promptly.
• Support retention through strong driver relationships and clear communication between drivers, dispatchers and customers.
• Build and expand QQR Driver Appreciation and Safety Awards Program with the entire QQR team and work closely with Safety Manager implementing ongoing driver safety training and awards recognition events.
• Maintain strong relationships with customers, freight brokers and strategic partners.
• Ensure service commitments are consistently met or exceeded.
• Resolve service failures and escalations professionally and efficiently.
• Identify opportunities for business growth and improved customer satisfaction.
• Ensure compliance with DOT, FMCSA, Hours‑of‑Service, safety regulations and company policies.
• Partner with the Safety Department to minimize risk and improve CSA performance.
• Monitor operational procedures to maintain regulatory and operational integrity.
• Analyze freight trends, lane profitability and market opportunities.
• Generate operational reports and performance dashboards for leadership review.
• Use data‑driven decision‑making to improve profitability and resource allocation.
• Participate in budgeting, forecasting and capacity planning

Skills

Leadership

Team management

Operational planning

Communication

Problem solving

Education

Logistics / Supply Chain degree

Tools

TMS

ELD platforms

GPS tracking

Excel

MS Office

Dispatch software

Job description

Company Description

QQR Logistics and QQR Transport keep critical freight moving for supply chains that can't afford to stop. QQR brings disciplined execution to complex supply chains across automotive, manufacturing, pharmaceutical, aerospace, energy, and other key industries — throughout North America and across major U.S.-Canada and U.S.-Mexico cross-border lanes.

This role is with QQR Transport, an asset-based carrier that operates its own fleet, running full-truckload (FTL) freight in dry van, bulk, and open deck modalities. QQR Transport is building its dispatch and operations team in Cincinnati, Ohio and looking for experienced logistics professionals that are ready to grow their careers.

Compensation

An individual candidate's placement within a range will be based on relevant work experience, demonstrated skills, and applicable education or professional training. The total compensation range for this position is $65,000 to $100,000 including salary and performance bonus.

Job Overview

The Dispatch Operations Manager is a full-time, on-site role within QQR Transport, based in the Cincinnati metropolitan area. You will oversee daily dispatch operations, fleet utilization, driver performance, and customer service execution across the company fleet. Working closely with executive leadership, you'll ensure we deliver exceptional service while maximizing revenue, asset productivity and customer satisfaction — leading a team of dispatchers, providing real-time guidance, resolving service issues, and escalating operational risk before it impacts our mission-critical customers.

This role is accountable for working with drivers, improving day-to-day processes, increasing business efficiencies, leading teams, and completing administrative processes — accomplished through tracking systems and close collaboration with other team members.

Key Responsibilities

Operations Management

• Direct daily dispatch activities across the company fleet and lead a team of experienced dispatch professionals


• Ensure efficient load planning, route optimization and equipment utilization


• Monitor and improve operational KPIs: on‑time performance, loaded/empty miles, revenue per truck, detention recovery and driver productivity


• Develop and implement operational strategies that improve efficiency, profitability and service levels


• Identify bottlenecks and proactively implement process improvements

Fleet & Driver Management

• Oversee driver dispatch, scheduling and load assignments


• Monitor driver performance, utilization and compliance


• Address driver concerns and operational challenges promptly


• Support retention through strong driver relationships and clear communication between drivers, dispatchers and customers


• Build and expand QQR Driver Appreciation and Safety Awards Program with the entire QQR team and work closely with Safety Manager implementing ongoing driver safety training and awards recognition events

Customer & Partner Relations

• Maintain strong relationships with customers, freight brokers and strategic partners


• Ensure service commitments are consistently met or exceeded


• Resolve service failures and escalations professionally and efficiently


• Identify opportunities for business growth and improved customer satisfaction

Compliance & Risk Management

• Ensure compliance with DOT, FMCSA, Hours‑of‑Service, safety regulations and company policies.


• Partner with the Safety Department to minimize risk and improve CSA performance


• Monitor operational procedures to maintain regulatory and operational integrity

Strategic Planning & Analytics

• Analyze freight trends, lane profitability and market opportunities


• Generate operational reports and performance dashboards for leadership review


• Use data‑driven decision‑making to improve profitability and resource allocation


• Participate in budgeting, forecasting and capacity planning

What Success Looks Like

Within your first 12 months, you will improve fleet utilization and efficiency, strengthen driver engagement and retention, raise on‑time delivery and service performance and build a scalable dispatch operation that supports the company's growth.

Why Join QQR Transport?

Exceptional transportation companies are built by exceptional people. We give our people the autonomy, resources and support to make a real impact. Not only for the company and customers, but for their families and themselves. QQR cultivates a culture that you will be proud of!

Requirements

Qualifications

Required

• 5+ years of experience in transportation, dispatch, fleet management or logistics operations


• 3+ years of experience in leading logistics professionals and fast paced teams


• Strong understanding of trucking operations, dispatch workflows and fleet management


• Proven ability to lead and develop a team while managing multiple priorities in a high‑volume environment


• Excellent organizational, analytical and problem‑solving skills


• Strong communication and relationship‑building abilities


• Proficiency with Transportation Management Systems (TMS), ELD platforms, GPS tracking and Microsoft Office Suite (especially Excel)

Preferred

• Knowledge of freight brokerage operations and carrier management


• Experience with cross‑border (U.S.-Canada / U.S.-Mexico) freight


• Experience driving operational growth and process improvement initiatives


• Prior experience supporting demanding supply chains in automotive, manufacturing, pharmaceutical, aerospace or energy


• Associate or bachelor's degree in Logistics, Supply Chain Management, Business Administration or a related field — or equivalent practical experience

Benefits

• Comprehensive benefits package


• Health, dental and vision coverage


• 401(k) with company match 3%


• Health and wellness discounts

Equal Opportunity

QQR Transport is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

This position may require periodic travel outside of standard business hours to attend company functions, visit client facilities and engage with carrier partners for the purpose of capturing video content or photography for use in marketing materials. Candidates must be able to operate a computer, telephone and related office equipment as necessary to fulfill job responsibilities. The typical work environment features an open‑concept office setting with noise levels consistent with standard office activity. Employees should expect periodic interruptions during the course of the workday. The role primarily involves sustained periods of sitting, along with regular verbal communication and active listening.

This organization is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status as defined under applicable law or protected veteran status.

Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.