Dispatch Manager -Flex Shift - MLC (Domestic Terminal)

Newrest; Atlanta (GA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading logistics company located at Hartsfield-Jackson Airport is seeking a Dispatch Manager for a flex shift role. Responsibilities include supervising drivers, ensuring compliance with safety regulations, and motivating a high-performing team. The ideal candidate will have strong leadership experience and 3-5 years in a related field. The position requires obtaining special clearance to access the secure facility.

Qualifications

• 3-5 years of experience managing employees in an inflight catering or airport hub environment.
• Proven ability to motivate teams and ensure high levels of performance.
• Knowledge of OSHA, HR, and other employment laws.

Responsibilities

• Supervise and manage the work of all employees in the department.
• Ensure compliance with government regulatory standards.
• Interview and determine individuals to join your department.

Skills

Strong leadership

Strong communication skills

Conflict resolution

Analytical skills

Proficiency with Excel, Word, PowerPoint

Education

Bachelor’s in operations, logistics, business management or related field

Job description

Overview

Dispatch Manager -Flex Shift - MLC (Domestic Terminal) at Newrest MLC is a dynamic leadership role in transportation. You will oversee drivers, delegate through other Dispatchers, and provide oversight and direction for the department. The position emphasizes logistics, team motivation, and maintaining high energy levels to ensure exceptional service.

Pleasenote that we are a secure facility located in Concourse B of Hartsfield-Jackson Airport, and you must obtain special clearance before starting. The process may take up to 6 weeks. Your recruiter will discuss it more with you in the interview.

Responsibilities

• Supervisory and Management
  • Supervise and manage the work of all employees in the department.
  • Motivate and inspire team members to perform above expectations through recognition programs.
  • Ensure all policies and procedures are followed per Newrest MLC and client requirements.
  • Communicate effectively with crew members and team members.
  • Hold team members accountable for all expectations.
  • Other duties may be assigned based on operational need.
• Operations/Logistics
  • Ensure compliance with government regulatory standards (FDA, USDA, OSHA, EPA, DOT, HACCP, etc.).
  • Investigate and document incidents/accidents.
  • Observe service operations, ensure ramp safety, AOA safety, security rules, and report violations.
  • Provide solutions to problems during transportation, unloading, offloading, or other processes.
  • Other duties may be assigned based on operational need.
• Quality and Safety
  • Ensure all processes conform to customer and Newrest MLC specifications.
  • Enforce safety processes and legal requirements for transportation and other processes.
  • Other duties may be assigned based on operational need.
• Administrative Tasks
  • Interview and determine individuals to join your department.
  • Approve time off requests and leaves of absence.
  • Mentor and coach team members and provide corrective actions as required.
  • Maintain regular and timely attendance.
  • Other duties may be assigned based on operational need.

Education/Experience Requirements

• Bachelor’s in operations, logistics, business management, or related field preferred but not required.
• 3–5 years’ experience managing employees in inflight catering or airport hub environment, manufacturing, logistics, food industry, or related field.
• Strong leadership experience with experience in turnaround environments.
• Strong communication skills, including communicating with non-exempt employees at upper management levels.
• Ability to handle conflicts and de-escalate emotionally charged situations.
• Good understanding of OSHA, HR, and other employment laws; knowledge of investigation procedures and root cause analysis.
• Understanding of lean manufacturing principles and operational processes.
• Strategic thinker with creative and excellent problem-solving and decision-making skills.
• Resilient self-starter who can act independently in a rapidly evolving environment.
• Proficiency with Excel, Word, and PowerPoint; strong organizational and motivational skills.
• Strong analytical skills for interpretation of data to manage risk.
• Ability to collaborate with site operations, functional leaders, external clients, and vendors.

Physical Environment

The physical demands described here represent those required to perform the essential responsibilities of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform these responsibilities. The employee is regularly required to stand, walk, talk, and hear; frequently use hands to handle or feel; and may lift, push, and move up to 50 pounds. The role involves outdoor work with temperatures that may vary; noise levels may range from moderate to very loud. The employee may work on high heights and uneven surfaces near vehicles.

EEO Statement

We are an Equal Opportunity Employer and do not discriminate against any applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, veteran status, disability, or any other protected class.

Note: This posting may include additional job openings at the Atlanta, GA area. Referral notices and related postings have been omitted to keep the description focused on this role.