Dispatch Manager

Ruan Transportation Management Systems; Smyrna (TN); On-site; USD 81,900 - 150,100; Full time

Job summary

A leading transportation management company is seeking a Dispatch Manager in Smyrna, TN. This role involves overseeing dispatch functions, managing a team, and ensuring efficient operations. Candidates should possess strong leadership skills and experience in transportation. This full-time position offers a competitive salary range between $81,900 and $150,100.

Qualifications

• Experience in dispatch management in a transportation environment.
• Able to effectively train and develop dispatch staff.
• Strong understanding of safety protocols and regulations.

Responsibilities

• Manage daily dispatch functions and team leadership.
• Oversee training and operations of the dispatch process.
• Ensure compliance with safety programs and regulations.

Skills

Leadership

Communication

Team Management

Safety Compliance

Job description

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This position works on-site in Smyrna, TN.

Schedule: Sunday-Thursday

Hours: 10:00 AM to 7:00 PM

This position is responsible for managing the dispatch functions of one or more dedicated fleet operations to ensure the efficient and effective movement of our customers' products. This includes direct and indirect supervision of the office staff supporting dispatch and/or the professional drivers supporting the account.

Responsibilities:

• Maintain a high degree of professionalism and leadership while assisting in the daily operations.
• Oversee dispatchers by training and providing the tools the team needs to be successful as well as oversee daily operations of the dispatch process while ensuring policies and procedures are followed.
• Supervise and provide leadership for dispatchers to build and maintain a strong team through effective communications, hiring, training, coaching, counseling, appraising, rewarding, developing, and succession planning. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Efficiently manage routing changes and organize resources to make sure deliveries and services are completed in a timely fashion.
• Continually assess the service level and provide recommendations to manager regarding opportunities to improve operational performance.
• Monitor and manage Key Performance Indicators and cost factors impacting operational effectiveness.
• Effectively communicate with the customer on a regular basis regarding core transportation issues impacting the customer and the effectiveness and efficiency of the fleet.
• Build and maintain a positive work environment where team members and their contributions are recognized and valued. Maintain frequent communication with all team members.
• Promote and monitor employee safety and take proactive steps to create a positive safety culture. Partner with customer, internal and external resources as necessary to identify, evaluate and remove safety obstacles. Ensure compliance with safety programs and protocols as well as federal, state and local regulations.
• Embrace, promote and lead continuous improvement efforts.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Truck Transportation

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