Dispatch Manager

T3 Services Group; Denver (CO); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in the HVAC field is seeking a Dispatch Team Manager to lead and manage their dispatch operations. The candidate will ensure effective scheduling, support the team, and maintain high performance standards. This role is ideal for someone with management experience in the trades, ready to be a part of a supportive work environment offering benefits like medical, dental, vision, and 401k.

Benefits

Medical, Dental, Vision (Free medical plan option for employee)

401k with 4% company match

PTO, Paid Holidays, Paid Parental Leave

Great working environment

Qualifications

• 3+ years of managerial experience, preferably in the trades.
• High proficiency with Microsoft Office.
• Preferred experience using Customer Service Software such as Service Titan.

Responsibilities

• Lead and manage dispatch team to provide exemplary support.
• Create and maintain team schedule to ensure adequate coverage.
• Ensure weekly KPI standards are monitored and maintained.

Skills

Leadership

Organizational Skills

Multi-tasking

Customer Service

Tools

Microsoft Office

Customer Service Software

Job description

Done! Plumbing, Heating, Cooling, & Electrical: We have been your trusted HVAC, Plumbing, & Electrical provider serving the Denver metro area since 1999. Our top notch service and outstanding customer service are what makes Done the ‘go to’ service company in the area. But where would we be without the heroes on our support team? We’d rather not find out! Apply to be a Done hero today!

The Good Stuff:

• Medical, Dental, Vision (Free medical plan option for employee)
• 401k with 4% company match
• PTO, Paid Holidays, Paid Parental Leave
• Great working environment

Job Duties:

• Lead and manage dispatch team to provide exemplary peer, customer and trade support
• Create and maintain team schedule to ensure adequate coverage for all operational hours
• Act as a backup for all dispatch and administrative processes, as needed
• Act as liaison between Done! Local team and T3 Call Center to ensure processes are working as efficiently as possible
• Ensure weekly KPI standards are monitored and maintained

What you need:

• 3+ years of managerial experience, preferably in the trades
• Proficiency with Microsoft Office
• Preferred experience using a Customer Service Software such as Service Titan
• High ability to multi-task and switch tasks quickly
• Excellent organizational skills