Dispatch Lead $54,080 - $62,400 Salary - Immediate Interview

PDI Health; New York (NY); On-site; USD 54,000 - 63,000; Full time

Job summary

Join a dynamic and fast-growing company as a Dispatch Lead, where you will enhance customer satisfaction by providing exceptional support to nursing homes and homebound patients. This role requires a detail-oriented individual who thrives in a busy environment and possesses strong communication skills. As part of a forward-thinking team, you will have the opportunity to grow and develop in your career while making a meaningful impact in the healthcare sector. If you are passionate about helping others and enjoy a collaborative atmosphere, this position is perfect for you.

Benefits

Nationwide Employee Perks

Health Insurance

Dental Insurance

Vision Insurance

Holidays and PTO

Matching 401K Plan

Paid Training

Opportunity for growth

Qualifications

• Strong data entry, communication, and phone handling skills are essential.
• Dispatch and supervisory experience are required.

Responsibilities

• Provide customer care and support to long-term care facilities.
• Process work orders and coordinate service schedules.

Skills

Data Entry

Communication Skills

Phone Handling

Problem-Solving

Multitasking

Bilingual (Spanish or Russian)

Tools

Microsoft Office

Job description

PDI Health (Preventative Diagnostics) is a fast-growing portable company expanding throughout the USA, with offices currently in NY, NJ, DE, MD, PA, RI, CT, VA, FL, MN, OH, with more to come! Here we provide mobile services on-site to nursing homes, assisted living facilities, and patient's homes with the goal of easing their current immobility.

Growing at a rapid pace, PDI Health (PD) is now looking for a Full-Time Dispatch Lead to join our HQ office in Brooklyn, NY. This person will drive customer satisfaction by fielding inquiries, addressing issues, and maintaining extensive product knowledge. The candidate must be energetic, friendly, well-spoken, and detail-oriented.

Hours: Monday – Friday, 1st Shift, In Office

Location: 12 Spencer Street, Brooklyn NY 11205

Pay: $54,080 - $62,400 Salary

Benefits:

• Nationwide Employee Perks
• Health, Dental, Vision Insurance (32+ Hours)
• Holidays and PTO (32+ Hours)
• Matching 401K Plan (32+ Hours)
• Paid Training
• Opportunity for growth within the company
• And more...

Responsibilities:

• Provide customer care and support to our long-term care facilities and homebound patients
• Process work orders, messages, and information to or from technicians on the field
• Assist and monitor personnel and/or locations on a constant basis
• Coordinate service and schedules

Requirements:

• Strong data entry, communication, and phone handling skills (MUST)
• Mid and/or expert level knowledge of medical terms (mobile radiology) (STRONGLY PREFERRED)
• Dispatch experience (MUST)
• Supervisory/Lead experience (MUST)
• Strong knowledge of Microsoft Office
• Ability to multitask and work under pressure
• Honest, flexible, team player, and hard working
• Strong problem-solving abilities
• Bilingual Spanish or Russian a plus!
• COVID VAX: Contingent on State & Federal Mandates

Contact for interview: [e-mail] or 718.218.5209